The Salesforce Administrator (ADM-201) certification is the baseline certification for Salesforce professionals. It validates your knowledge and skills in administering the Salesforce platform, including configuring users, objects, and fields, managing data; creating and managing reports and dashboards, and automating business processes.
The ADM-201 certification is important for Salesforce Administrators who want to demonstrate their expertise and advance their careers. It is also valuable for employers who are looking for Salesforce Administrators with the skills and knowledge to help them manage and maintain their Salesforce deployments.
Anyone with experience working with Salesforce can take the ADM-201 exam. However, Salesforce recommends that candidates have at least six months of experience as a Salesforce Administrator. Let’s explore The Salesforce Administrator (ADM-201) Free Questions to clear the exam in one go!
Free Questions: The Salesforce Administrator (ADM-201)
1. How should a system administrator block access to a custom application for a subset of users?
- Sharing Rules
- Page Layouts
- Web Tabs
- Profiles
Answer – 4
Explanation: Profiles are essential for tailoring user access and functionality in Salesforce, ensuring that individuals possess precisely the tools necessary for their roles, without any extraneous features. You can delve deeper into this topic by exploring the Salesforce Trailhead module on user profiles and licensing: User Profiles and Licensing.
2. In order to address the request, a customer service manager would prefer to assign cases to the most suitable agent automatically. Which of the following features could be put to use?
- Case Escalation Rules
- Case Assignment Rules
- Web to Case
- Email to Case
Answer – 2
Explanation: For detailed information on customizing lead rules in Salesforce, please refer to the official Salesforce documentation: Customize Lead Rules.
3. Why one should think about using the Import Wizard instead of the Data Loader?
- You need field auto-mapping functionality
- If you need to import to custom objects only
- If you require some De-Duplication
- If you need to import more than 1,000,000 records
Answer – 3
Explanation: The Data Import Wizard simplifies data imports for various standard Salesforce objects and custom objects, allowing you to import up to 50,000 records at a time. Learn more from the official Salesforce documentation: Data Import Wizard.
4. Which of the following cannot be a controlling field for Dependent Picklists?
- Standard Picklist
- Custom Picklist
- Custom Checkbox
- Custom Multi-Select Picklist
Answer – 4
Explanation: Dependent picklists enable values in one picklist to be filtered based on selections from another picklist or a controlling value like a checkbox on the same record. Explore this concept on the Salesforce Trailhead module: Dependent Picklists.
5. Of the following, what is a roll-up summary field?
- The roll-up summary field is accessible via the API
- A roll-up summary field is a custom field that aggregates child record information into the parent record
- The roll-up summary field gives you a summary of the data type and object relationship.
- A roll-up summary field lets you rollback the data that was changed last week
Answer – 2
Explanation: While formula fields calculate values within a single record using fields, roll-up summary fields calculate values from related records, such as those in a related list. Learn more about these fields on the Salesforce Trailhead module: Formula Fields and Roll-Up Summary Fields.
6. Which circumstances do you want the sharing button to appear in?
- When the sharing model for the object is private or public read only
- It will always appear
- When the sharing model for the object is public read/write
- When the sharing model for the object is private
Answer – 1
Explanation: Understand how record owners can manually share individual records with other users through the Share button using the Salesforce Trailhead module on data security: Sharing Records.
7. Provide the permission(s) required in order to import contacts and leads into a campaign.
- Marketing user checkbox on the user.
- Marketing user profile
- Marketing user checkbox & profile
- Marketing User permission set
Answer – 3
Explanation: Different permissions are required for importing records with Data Loader and Data Import Wizard. Find information on these permissions in the Salesforce documentation: Data Import Permissions.
8. Which feature allows you to limit the visibility of a profile to a certain field?
- Field Level Security
- Permission Sets
- Roles
- Profiles
Answer – 1
Explanation: Control user access to view and edit specific fields with field-level security settings. Explore this topic in the Salesforce documentation: Field-Level Security.
9. What Salesforce functionality is required to restrict access to that object if the organization-wide default is Public Read/Write?
- Role Hierarchy
- Profile
- Record Type
- Page Layout
Answer – 2
Explanation: For most objects, you can assign default access levels such as Controlled by Parent, Private, Public Read Only, or Public Read/Write. Other access levels like Public Full Access and View Only are available for specific objects. More details can be found in the Salesforce documentation: Object Access Levels.
10. A system administrator must limit a user’s ability to view a dashboard. How would one go about doing this?
- Disable access to the dashboard on the users profile
- Restrict the access to the folder that the source report is located
- Restrict the access to the folder that the dashboard is located
- Create a sharing rule to restrict the access
Answer – 3
Explanation: Learn how to set permissions for viewing dashboards as different users through the Salesforce documentation: Viewing Dashboards as Different Users.
The Salesforce Administrator (ADM-201) career opportunities
Salesforce Administrators are currently experiencing a surge in demand, offering promising career prospects. These professionals are versatile, finding opportunities across various sectors such as technology, finance, healthcare, and retail. Companies of all sizes, from startups to Fortune 500 corporations, seek their expertise.
The following outlines common career pathways for Salesforce Administrators:
Salesforce Administrator: Serving as an entry-level position in the Salesforce realm, administrators are tasked with the management and upkeep of Salesforce deployments. They typically handle Salesforce objects, fields, workflows, and reports.
Salesforce Consultant: Salesforce Consultants collaborate with businesses to implement and optimize Salesforce deployments. They identify clients’ business requirements and then propose and implement tailored Salesforce solutions.
Salesforce Developer: Salesforce Developers craft and tailor Salesforce applications. They harness the Salesforce Force.com platform to create custom objects, fields, workflows, and reports.
Salesforce Architect: Salesforce Architects design and implement intricate Salesforce solutions. They work closely with clients to comprehend their business needs and create customized Salesforce solutions to fulfill those needs.
In the United States, the average annual salary for Salesforce Administrators stands at $94,000. However, salaries may fluctuate based on factors like experience, location, and the size of the employing company. For instance, those with extensive experience or those situated in major metropolitan areas can potentially earn more than the average salary.
Here’s a breakdown of average salaries for Salesforce Administrators in various sectors:
- Technology: $98,000
- Finance: $96,000
- Healthcare: $92,000
- Retail: $88,000
For aspiring Salesforce Administrators, here are steps to prepare for this career:
- Obtain the Salesforce Administrator (ADM-201) certification, which validates your competence in administering the Salesforce platform.
- Gain hands-on experience with Salesforce through volunteer work, personal projects, or internships with companies utilizing Salesforce.
- Connect with the broader community of Salesforce professionals by engaging in online and offline forums. Networking can facilitate knowledge acquisition, job prospects, and mentorship within the Salesforce ecosystem.
A career as a Salesforce Administrator offers both fulfillment and financial rewards. If you’re contemplating a career in IT, Salesforce Administration stands as an appealing choice.
Study Resources – The Salesforce Administrator (ADM-201)
Numerous study resources are at your disposal to aid in your preparation for the Salesforce Administrator (ADM-201) exam. Here’s a selection of popular and effective options:
- Trailhead: Salesforce’s free online learning platform, Trailhead, offers an extensive array of trails and modules encompassing all facets of the Salesforce platform, including Salesforce Administration. Trailhead stands out as an excellent resource for self-paced, hands-on learning.
- Salesforce Books: Salesforce provides a range of books on Salesforce Administration, including titles like the Salesforce Administrator Certification Guide and the Salesforce.com CRM Handbook. These books offer comprehensive insights into the Salesforce platform, equipping you with the knowledge and skills required to excel in the ADM-201 exam.
- Online Courses: You can explore various online courses tailored to ADM-201 exam preparation. Some of these courses are directly offered by Salesforce, while others are provided by independent training providers. Online courses are advantageous for learning from experienced instructors and receiving personalized feedback on your progress.
- Bootcamps: Salesforce bootcamps offer intensive, in-person training programs designed to efficiently prepare you for the ADM-201 exam in a condensed timeframe. These programs typically cover all aspects of Salesforce Administration and often include practical exercises and practice exams.
The choice of study resource hinges on your learning style and budget. If you prefer self-paced learning and have the flexibility to invest time, Trailhead serves as an excellent cost-free option. For a more structured learning experience, consider an online course or bootcamp.
Exam Preparation Tips
Here are additional tips to enhance your ADM-201 exam preparation:
- Establish a Study Plan: Determine the weekly study time you can commit and create a well-structured study plan. Allocate time for both acquiring new knowledge and revisiting previously learned material.
- Practice Exams: Assess your knowledge and pinpoint areas that require more attention by taking practice exams. Salesforce offers a free practice exam on Trailhead, and you can find additional resources from various providers and publishers.
- Join a Study Group: Collaborating with fellow learners can bolster your motivation and concentration. Study groups offer a platform for mutual learning and support in exam preparation.
- Mentorship: If you have access to a Salesforce Administrator, consider seeking their mentorship. A mentor can provide invaluable guidance and support throughout your exam readiness journey.
Final Words
The Salesforce Administrator (ADM-201) certification stands as a significant asset for individuals in the Salesforce industry. This certification attests to your proficiency in Salesforce platform administration, covering areas like user and object configuration, data management, report and dashboard creation, and business process automation. Hence, the certification will be worth your time and efforts.
A diverse range of study resources is accessible to aid you in your ADM-201 exam preparation, encompassing options such as Trailhead, Salesforce-authored books, online courses, and bootcamps. We wholeheartedly encourage you to embark on your ADM-201 exam preparation journey today. This esteemed certification will not only propel your career but also elevate your standing as a highly sought-after professional in the Salesforce domain.
