Salesforce Administrator (ADM-201)

Salesforce Administrator (ADM-201) certification exam is for the candidates who have knowledge of salesforce community and want to add more knowledge to their skill set to serve their company in a better way. Salesforce is actually a customer relationship management software that bring companies and customer closer. It is a single shared platform that enables all your departments a single and shared view of every customer.

Cracking the certifications always adds more weightage to your resume. But you need to have perfect study guide and material to be able to make through the exam. If you are planning to take this certificate then this page is the perfect destination for you. This page will serve as a perfect guide for you by serving every detail of the exam and suggesting the study resources that will be most beneficial. At the end of this article you will have a compete knowledge of the exam and its details. So, let us get started.

What is Salesforce Administrator exam?

The Salesforce Administrator certification is designed for individuals who have experience with Salesforce and continuously look for ways to assist their companies in getting even more from additional features and capabilities. The exam covers the breadth of applications, the features and functions available to an end user, and the configuration and management options available to an administrator across the Sales, Service, and Collaboration Clouds.

There are two certifications within the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator credential, which focuses on the features and functionality used to maintain a Salesforce implementation.

The second certification in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has mastered Salesforce configuration maintenance, can demonstrate an understanding of administration best practices, and is able to use the advanced features and functionality to solve a variety of business problems.

Exam overview

The Salesforce Administrator exam consists of 60 questions. In which, the Salesforce administrator questions can be expected in multiple select and multiple-choice format. There are 5 questions that are unscored and are asked for improvement or other issues related to the exam. 105 minutes are allotted to complete the exam and the cost of the Salesforce administrator certification exam is $200. The passing score for the exam is just 65%. You can take the exam at a proctored onsite testing center or through proctored online method. There are no prerequisites for the exam, however, salesforce recommends having knowledge of some basic concepts.

Name of the exam	Salesforce Administrator exam
Exam code	ADM-201
No. of questions	60
Time allowed	105 minutes
Format of questions	Multiple-choice, multiple select
Passing score	65%
Registration platform	Kryterion global testing solution

Registration policy

You can schedule your exam at Kryterion global testing solution. Go to official salesforce site and create your Webassessor account. Select the exam and follow the other on-screen dialogues. You are all set for taking the exam.

Recommended knowledge and experience for the exam

There are no prerequisites for the exam. However, salesforce recommends that Salesforce Certified Administrator candidates should have general knowledge of the features available to end users and the configuration options available to a Salesforce Administrator. Candidates should be able to maintain a Salesforce organization, respond to common business requirements, and perform administrative functions using current Salesforce features.

Additionally, candidates should have 6 or more months of experience as a Salesforce Administrator and should be able to successfully perform the tasks which has been defined in the syllabus outline.

Exam retaking policy

The price of retaking the salesforce community consultant exam is 50% the actual amount of taking the exam. Therefore, the price for retaking the exam is $100.

Salesforce updates all certification exams 3 times per year in accordance with Salesforce release cycles (Winter, Spring, Summer). Within each release cycle, you have 3 chances to take the same certification exam (i.e., Salesforce Certified Administrator).

If you fail your first exam attempt within a release cycle, you must wait 24 hours before registering for a second attempt.
Secondly, if you fail your second attempt within a release cycle, you must wait 14 days before registering for a third attempt.
If you fail your third attempt within a release cycle, you must wait until the next release cycle begins before registering for the exam again.

Attempts will reset with the beginning of the next release cycle. So, you can take the same exam 3 times within one release cycle.

Check out the Salesforce Administrator ADM-201 Interview Questions to prepare for the exam.

Other exam policies for Salesforce Administrator Exam

Make sure, before sitting for the exam you have complete knowledge of all the terms and conditions and exam policies of the vendor so that you do not miss out on anything important for taking the exam. you can visit official site for salesforce exams to gather all the exam related information.

To know more, you can also visit: FAQs for Salesforce Administrator exam.

Syllabus outline for Salesforce Administrator Exam

For exam preparation, the best way to start is to explore the Salesforce administrator exam guide. This provides list of topics and sub-topics to understand the conepts. However, the Salesforce administrator exam will evaluate the candidate’s skills on the following parameters:

Configuration and Setup: 20%

Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings).
Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder).
Given a scenario, demonstrate the proper setup and maintenance of users.
Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.

Object Manager and Lightning App Builder: 20%

Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields.
Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.

Sales and Marketing Applications: 12%

Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.)

Service and Support Applications: 11%

Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)

Productivity and Collaboration: 7%

Describe the capabilities of activity management.
Describe the features of Chatter.
Describe the capabilities of Salesforce Mobile App.
Identify use cases for AppExchange applications.

Data and Analytics Management: 14%

Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
Describe the capabilities and implications of data validation tools.
Describe the options available when creating or customizing a report or report type.
Describe the impact of the sharing model on reports.
Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).

Workflow/Process Automation: 16%

Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
Describe capabilities and use cases for Flow.
Describe capabilities and use cases for the approval process.

you can find more documentations, by searching with the name of module at the official site of trailhead.

Preparatory resources

There are numerous preparatory resources for the preparation but you ought to choose the best ones in order to pass the exam with flying colors. Make sure that the resources you choose are reliable in terms of content and offer you a lot of practice along with a strong conceptual understanding of the topics. You can refer to the Salesforce administrator study guide, books, online training, and instructor-led training. All you have to keep in mind is that practice is the only way which can help in understanding concepts in a better way. Have a look at handful of resources:

Books for Salesforce Administrator Exam

Books are indeed the first resource that comes to our mind while preparing for any kind of exam. they are readily available and we choose books according to our ease. You can refer to many books available in online stores, book stores, or libraries as per your level of understanding. Make sure books are reliable in terms of content and cover all the topics that are mentioned in the salesforce administrator exam syllabus outline. You can refer to some of the Salesforce administrator book mentioned below:

Salesforce Advanced Administrator Certification Guide: Become a Certified Advanced Salesforce Administrator with this exam guide
Then, Salesforce Platform Developer 1 Practice Exam Dumps 2020: Salesforce Platform Developer 1 240+ Exam Questions
Salesforce CRM – The Definitive Admin Handbook: Build, configure, and customize Salesforce CRM and mobile solutions, 5th Edition

Trailblazer community – Online community

The online community is the best platform for asking your doubts related to the exam. there is no better guide than an experienced person, so, don’t be hesitant to ask your doubts related to the exam. You can also ask the people about their study strategy and other useful resources for the exam that can be Salesforce Administrator mock tests. Trailblazer community- this is an official community by salesforce so, this is one of the authentic sources.

Online classes and instructor led courses

There are many sites that are reliable enough in providing Salesforce administrator online training classes and instructor-led training by world-class trainers. These trainers have complete knowledge of the subject and can be really helpful in gaining conceptual understanding and clearing the doubts. Even, Salesforce has its own courses which are mentioned below-

Trailmix: Prepare for Your Salesforce Administrator Credential
Trail: Study for the Administrator Certification Exam
Super badge: Lightning Experience Reports & Dashboards Specialist
Next, Superbadge: Business Administration Specialist
Super badge: Security Specialist

The expert-led courses recommended for this exam include:

Salesforce Administrator Exam preparatory guide

Practice papers and test series

After you are done with the preparation of the syllabus, you need to practice a lot to pass the exam. As the exam is not so easygoing, you need to make sure that you have had enough practice. Try a free Salesforce administrator practice test now. You can find the best Salesforce administrator certification practice tests on various reliable sites and on also on the site of Salesforce exam. practicing more and more will help you in identifying loopholes and weak portions of your preparation. This will help you in improving and knowing the level of your preparation.