Salesforce Field Service Consultant Practice Exam
Salesforce Field Service Consultant Exam
About the Salesforce Field Service Consultant Exam
The Salesforce Field Service Consultant Exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service community. The primary purpose of the Salesforce Certified Field Service Consultant exam is to assess and certify professionals, qualified implementation consultants, partners, and administrators on their ability to deploy Field Service to an organization.
Who should take the exam?
The Salesforce Certified Field Service Consultant exam is intended for consultants with the required experience in implementing Salesforce Service Cloud and Field Service. A Salesforce Certified Field Service Consultant you will be required to design and deploy solutions that support customer business processes and requirements using the Field Service product. Also, it will be your responsibility to manage packages and the Field Service Mobile application. As a field service consultant, you should have field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model. The Salesforce Certified Field Service Consultant must hold the following experience -
- 1-2 years as a business analyst
- 1+ years in the field services industry
- 2+ years of service and support experience
Skills Acquired
The Salesforce Certified Field Service Consultant candidate holds the experience, skills, and knowledge to -
- Understand the field service lifecycle
- Differentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Field Service, Communities, Knowledge)
- Build Field Service solutions that are scalable and maintainable:
- Scheduling and optimization
- Resource management
- Asset management
- Inventory management
- Work Order and Service Appointments lifecycle management
- Contracts, entitlements, and warranties
- Mobility (mobile flow use cases)
- Service Reporting
- Maintenance plans
Exam Details
- Total Questions: 60 multiple-choice/multiple-select questions and 5 unscored questions*
- Exam: 105 minutes (time allows for unscored questions)
- Passing score: 63%
- Exam References: No hard copy or online materials may be referenced during the exam.
- Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential
Course Outline
The Salesforce Field Service Consultant exam covers the following topics -
1. Managing Resources: 16%
- Compare dynamic versus static crews.
- Determine how and when to set up different resource types.
- Given a scenario, recommend the appropriate Service Territories and their Members.
- Explain the relationships between timesheets, timesheet entries, service resources, and Work Orders.
- Demonstrate how to use skills, skill levels, and time-based skills.
- Show how to use operating hours for service resources, accounts, work orders, and booking appointments.
- Distinguish between FSL license types and when to deploy them.
2. Managing Work Orders: 23%
- Configure Work Order processes, parameters, and Work Types.
- Given a scenario, choose the appropriate Resource Preferences.
- Apply Products Required to a Work Order.
- Analyze how and when to use Work Order Line Items.
- Illustrate how to configure Work Order Milestones.
- Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.
3. Managing Scheduling and Optimization: 28%
- Understand different field service settings for FSL Administrators.
- Given a scenario, choose the appropriate action to manage a Service Appointment.
- Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.
- Decide on the appropriate Schedule Policy to achieve the business requirements.
- Given a scenario, determine the appropriate option to execute Complex Work in FSL.
- Explain the difference between a multi-day Service Appointment and a standard Service Appointment.
- Outline the differences between aerial versus street-level routing.
- Given a scenario, determine the appropriate dispatch strategy for an organization.
- Compare different filtering options for the Dispatcher Console.
- Explain how to set up optimization.
- Given a scenario, decide the appropriate type of scheduling service to use.
- Given a scenario, decide the appropriate type of optimization service to use.
- Understand the usage of Field Service for DateTime tracking fields.
4. Configuring Mobility: 10%
- Assess the requirements and tools needed to execute a customer sign-off process.
- Given a scenario, configure the Field Service app to support key business processes.
- Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.
- Understand the available FSL Mobile settings.
5. Managing Inventory: 8%
- Given business requirements, distinguish the appropriate price book model for products consumed.
- Given business requirements, justify which defines the applicable inventory model.
- Explain the Return Order object model and process.
6. Managing Assets: 5%
- Apply procedural concepts to maintain and update assets and asset relationships.
7. Configuring Maintenance Plans: 5%
- Given a scenario, recommend the appropriate maintenance plan.
8. Permissions and Sharing: 5%
- Understand the use cases for different types of FSL permission sets.
- Explain how scheduled Service Appointments are shared with service resources.
- Understand the differences between user territories and service territories.
What do we offer?
- Full-Length Mock Test with unique questions in each test set
- Practice objective questions with section-wise scores
- In-depth and exhaustive explanation for every question
- Reliable exam reports evaluating strengths and weaknesses
- Latest Questions with an updated version
- Tips & Tricks to crack the test
- Unlimited access
What are our Practice Exams?
- Practice exams have been designed by professionals and domain experts that simulate scenarios.
- Practice exam questions have been created on the basis of content outlined in the official documentation.
- Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
- Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
- You can also create your own practice exam based on your choice and preference
