Salesforce B2C Solution Architect Practice Exam

Salesforce B2C Solution Architect Practice Exam

About Salesforce B2C Solution Architect Practice Exam

The Salesforce Certified B2C Solution Architect exam has been developed for candidates possessing the knowledge, skills, and experience to architect and drive multi-cloud solutions. Candidates should have proficiency in designing, planning, and delivering business value with the required knowledge that spans the Salesforce Customer 360 Vision and Platform. 

Who should take the exam?

The Salesforce Certified B2C Solution Architect exam is suitable for candidates with 2-3 years experience as a Solution Architect. The Salesforce B2C Solution Architect should act as a liaison between business and technology.

Skills Required

• Ability to bridge business needs and technical implementations to realize business value for the customer.
• Ability to lead overall vision for business solution.
• Ability to inform customers and implementation teams about use-case best practices and considerations.
• Ability to drive customer experience solutions via prioritized use cases and confirmed customer success criteria.
• Ability to guide implementation teams through multi-cloud integration and testing scenarios.
• Ability to design end-state solution architectures while providing the customer options and a phased approach to reach that end state.
• Ability to layer appropriate technology over the designed architecture.
• Ability to create a common language describing multi-cloud use cases and their successful implementation.
• Ability to define best practices for multi-cloud implementations.
• Ability to participate in the delivery of the architected solution in order to oversee the implementation and revise or redirect plans as needed.

Exam Details

• Exam Questions: 60 multiple-choice/multiple-select questions and 4 non-scored items
• Exam Duration: 120 minutes
• Passing score: 63% and above 

Exam Prerequisites

• Salesforce Certified Platform App Builder
• Salesforce Certified Integration Architect
• Salesforce Certified Marketing Cloud Email Specialist

Course Outline

The Salesforce B2C Solution Architect Practice Exam covers the following topics - 

Domain 1 - Understanding Discovery and Customer Success (27%)

• For a given scenario, determine how to facilitate a successful customer engagement (agenda, plan, gather requirements, document, and design).
• Given a set of business requirements and the understanding of standard Salesforce product capabilities, explain the reasoning and considerations to use a certain product.
• For a given scenario, with a B2C architecture, validate that the associated systems of record, key objects, and risks have been captured and explained.
• For a given set of requirements, recommend the implementation approach and associated relative effort.
• For a given scenario, articulate dev-ops lifecycle and governance required in a multi-cloud environment to achieve change management goals

Domain 2 - Understanding Functional Capabilities and Business Value (7%)

• For a given set of customer requirements, recommend suitable B2C products and solution approaches to demonstrate a customer process that includes marketing, purchase, service, and loyalty
• For a given set of customer requirements for post-purchase activities in a multi-cloud solution, demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products.

Domain 3 - Understanding Architecture Design (18%)

• Given the understanding of retail solution architecture and integrations, illustrate how Salesforce products interact with each other and third-party systems to support consumer commerce journeys.
• Given a use case, analyze business processes and propose a customer experience solution that generates business value that meets expectations.
• Given a use case, recommend a multi-cloud strategy and implementation approach to create custom personalized experiences that utilize the power of the Customer Data Platform
• Given data security and residency requirements, recommend an appropriate solution and describe how the solution's considerations can impact implementation.

Domain 4 - Understanding Data Models and Management (25%)

• Given the Salesforce-supported standard object definitions for Commerce objects (profile, orders, products), articulate how key business entities relate between systems of record and systems of engagement.
• Given a set of business objectives and priorities, recommend an appropriate sequence for system integration, data exchanges, and process updates to satisfy known requirements, with recommendations and potential impact to overall program delivery.
• Given a set of customer requirements, articulate the privacy management features across multiple clouds, when to consider a custom solution vs using OOTB features.
• Given a scenario, identify appropriate systems of record and describe how you would extend the standard data model for high volume processing, articulate system limitations, and recommend preferred methods for integration between various data formats.
• Given a scenario that requires knowledge of common data migration strategies and standard Salesforce data migration tools, demonstrate best practices on how to transfer data between products and development environments.

Domain 5 - Understanding Integration (23%)

• Given a set of customer requirements, recommend an appropriate design and approach for a multi-cloud integration, understanding the out-of-the-box features, system limitations, and when custom integration is required.
• Given business requirements and use cases, recommend appropriate integration patterns based on data volume, latency, and system limitations.
• Given a B2C use case, recommend features and approaches that ensure security for both customers and internal business users while complying with regional and local legal requirements.
• Understand the recommended methods on how to integrate systems to Service Cloud, B2C Commerce, and Marketing Cloud environments using APIs and protocols that support various integration design patterns.

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• Full-Length Mock Test with unique questions in each test set
• Practice objective questions with section-wise scores
• In-depth and exhaustive explanation for every question
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What are our Practice Exams?

• Practice exams have been designed by professionals and domain experts that simulate real-time exam scenario.
• Practice exam questions have been created on the basis of content outlined in the official documentation.
• Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
• Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
• You can also create your own practice exam based on your choice and preference 

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