Oracle CX Social 2019 Certified Implementation Essentials (1Z0-1036) Practice Exam
Oracle CX Social 2019 Certified Implementation Essentials (1Z0-1036)
About Oracle CX Social 2019 Certified Implementation Essentials (1Z0-1036)
Oracle CX Social 2019 Certified Implementation Essentials (1Z0-1036) is designed for individuals who possess a strong foundation and expertise in selling or implementing the Oracle CX Marketing, Oracle CX Social Cloud Service Solution. This certification exam covers sections like Guided configuration, Oracle CX Social Home Widgets, CX Social - Settings, Listen & Analyze, Engage, Publish, Insights, and CX Social - Integrations.
Course Structure
The Oracle CX Social 2019 Certified Implementation Essentials (1Z0-1036) Exam covers the following topics -
1. Oracle Social Cloud - Platform Overview
• Describe Oracle Social Cloud modules and components
• Describe the features and functions of the Social Cloud platform
2. Oracle Social Cloud Home
• Describe the widgets in the home page and a summary view of the account
3. Oracle Social Cloud - Listen & Analyze
• Explain how to configure a topic
• Explain the benefits of Semantic filters
• Explain the benefits of Indicators
• Configure a Facebook Page for Topic Collection
• Configure Listen data coverage for Facebook
• Setup an author topic
• Setup a source topic for Facebook
• Setup a source topic for Twitter
• Explain how to obtain historical data
4. Oracle Social Cloud - Publish
• Create a post in Publish
• Configure Calendar and post grid views
• Take actions on the post in Publish (preview, quick edit, full edit, copy, copy a suggested, or remove the post)
• Configure the Collaborations Tab in Publish
• Configure the Admin Tab settings in Publish
• Configure Dynamic Link Tracking and describe how to use it
• Create a Tracking URL on the Create a Post Page (CAPP)
• Create a custom domain and short link
• View social campaign data
5. Oracle Social Cloud - Integrations
• Route messages to Oracle Service Cloud
• Respond to incidents created in Oracle Service cloud
6. Guided configuration
• Perform intial account setup - invite users, preview topics and add social channels
7. Oracle Social Cloud - Settings
• Describe Workflow & Automation features and functions
• Configure Social Cloud settings for Profile, Resources and Users
• Set-up Workflow features on the Social Cloud platform (Creating Workflow templates, and Using Workflow)
• Explain how to setup auto lables and auto rules
• Purge Messages
• Configure integration with Oracle Service cloud including the auto-routing of DMs
8. Oracle Social Cloud - Engage
• Explain how to set up a column and view messages in Engage
• Explain column actions (auto-refresh, column settings menu, search, and filters)
• Perform messages actions in Engage (list and detail view)
• Filter messages in Engage
• Set up auto labels
• Set up automation
9. Oracle Social Cloud - Insights
• Configure and review Dashboards in Insights
• Interpret Metrics in the Insights dashboard
• Explain how to share and export an Insights dashboard
Exam Pattern
- Exam Name: Oracle CX Social 2019 Certified Implementation Essentials
- Exam Code: 1Z0-1036
- Number of Questions: 66
- Length of Time: 120 minutes
- Exam Fee: $245 USD
- Exam Language: English
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