Oracle B2C Service Integration and Development 2019 (1Z0-1034) Practice Exam
Oracle B2C Service Integration and Development 2019 Implementation Essentials (1Z0-1034)
About Oracle B2C Service Integration and Development 2019 Implementation Essentials (1Z0-1034)
Oracle B2C Service Integration and Development 2019 Implementation Essentials (1Z0-1034) is designed for individuals who possess a strong foundation and expertise in selling or implementing Oracle B2C Service Integration and Development, including RightNow Cloud Service solutions. This certification exam covers sections like CP Tools, CP - Basic Customizations, CP - Widgets and Scripting, CP - Advanced Customizations, Integration & Customization - Agent Desktop, Connect Web Services for PHP\SOAP\REST, RightNow Object Query Language, Desktop Integration and General Integration & Customization.
Course Structure
The Oracle B2C Service Integration and Development 2019 Implementation Essentials (1Z0-1034) exam covers the following topics -
1. Customer Portal Tools
• Use the site administration on the Agent Desktop
• Access CP admin area, identify CP environments and deployment processes
2. Customer Portal - Widgets and Scripting
• Create and manage a custom widget
• Set up and configure Syndicated widgets on an external page
• Describe Client-side scripting and its use in widgets
• Describe how event handling can be used for widget interaction
• Describe Controllers and their uses
• Explain the advantages of using AJAX for widget/controller interaction
3. Integration and Customization - Agent Desktop
• Explain Searching for, Viewing, Editing, Creating, and Customizing Record Types
• Configure and manage custom fields and custom attributes
• Configure and customize Custom Objects
• Use the Connect webservices with desktop add-ins
• Use primary objects and sub-objects
4. Integration & Customization - Connect Web Services for PHP\SOAP\REST
• Describe CRUD Operations using Web Services for SOAP
• Generate Bulk, Batch, and Chain Operations
• Run Analytics Reports using Connect for SOAP
• Get Values for NamedID Objects
• Use the REST API
• Use RightNow Object Query Language
5. Integration and Customization - General
• Customize Mobile Sites and pageset mappings
• Work with Custom Process Models
• Configure CP Security
• Explain the Usage of Session management
• Explain Clickstream and reporting
• Describe the Knowledge Foundation API
• Implement the Scripts/custom folders
• Create debugging within Oracle Service Cloud
• Work with custom messagebases and configurations
6. Customer Portal - Basic Customizations
• Describe the anatomy of a CP page
• Modify page params, page logic and page settings
• Describe the importance of Internationalization
• Customize and manage Templates, Pages, and Themes
• Describe the importance of Accessibility
• Describe and use the Widget Inspector
7. Customer Portal - Advanced Customizations
• Describe a model and its uses
• Describe the purpose of the RightNow Connect Common Object Model
• Describe the uses of RightNow Connect for PHP in CP
• Create Custom Objects
• Create and manage a custom widget to display a custom object field
• Use Hooks within customizations
• Describe the purpose and usage of Inlays
8. Integration and Customization - ROQL Queries
• Execute ROQL Queries
• Use custom fields and custom objects accessed in ROQL
• Describe the purpose of Special Queries and their uses
9. Integration and Customization - Desktop Integration
• Describe the purpose of the RightNow Desktop Add-In Framework
• Explain Add-In Deployment Methods
• Work with Records and Automation
• Describe the troubleshooting methods for Add-Ins
• Connect Web Services for SOAP with Add-Ins
• Extend the Browser User Interface
• Identify accelerators for Oracle Service Cloud integrations
Exam Pattern
- Exam Name: Oracle B2C Service Integration and Development 2019 Implementation Essentials
- Exam Code: 1Z0-1034
- Number of Questions: 70
- Length of Time: 120 minutes
- Exam Fee: $245 USD
- Exam Language: English
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