Office Administration Practice Exam

Office Administration Practice Exam

In order to perform effectively, all companies require timely and efficient administrative assistance for growth and development. Administrative managers are needed in nearly every industry; office and administrative supervisors perform administrative tasks such as keeping schedules and tasks organized, organizing meetings, events, and activities as needed, and other administrative tasks that help to keep an office running smoothly and efficiently. This certification is for those interested in a career in administration or office management that will help them accomplish their work more effectively.

Who is an office administrator?

An Office Administrator is an administrative specialist who helps an organization's operations operate smoothly by performing a variety of responsibilities. To perform effectively, all companies require timely and efficient administrative assistance for growth and development. You must obtain this qualification in today's competitive atmosphere to stand out in front of your employers. It will help you improve your employability and open your new employment prospects.

Roles and Responsibilities of an office administrator

Providing administrative support to employees, organizing files, scheduling trips for executives, managing bookkeeping, and processing payroll are just a few of their responsibilities. In addition, they are responsible for the following:

• To begin, an Office Administrator is responsible for overseeing administrative operations as well as supervising other members of the administrative team.
• Second, greeting clients, answering phones, and responding to client emails are all tasks that must be completed.
• Furthermore, maintaining and operating office equipment such as copiers, fax machines, and computers
• Conducting research and generating reports for supervisors and other staff are also important tasks.
• Scheduling meetings and events, as well as putting together any necessary materials for them

Who should take the exam?

The exam focuses on the development of employable skills necessary for today's office workers, such as time management, organization, stress management, self-analysis, self-promotion, and professional development. It provides an opportunity for people who want to work as administrative professionals in a company.

Course Outline

The Office Administrator certification covers the following topics:

Overview of Office Administration

● Qualities required in an office assistant

● Daily Routine of an Office assistant

● Office Supplies

Telephone Usage

● Telephone Manners

● Telephone Etiquettes

● Voice Mail Etiquettes

Mailing Services

● Incoming Mail

● Outgoing Mail

● Fundamentals activities of mail handling department

● Mail Automation

Travel arrangement and Hotel Reservation

● Hotel Reservations

● Hotel Accommodation

Hospitality

● Reception

● Etiquettes as a host

● Etiquettes as an Invitee

● Etiquettes of using Elevators/Escalators

● Etiquettes of using Stair Case

● Etiquettes of using a Door

● Table Manners/Etiquettes of using Table

Meetings

● Types of Meetings

● Type of Committees

● Meeting Terminologies Glossary

Records Management

● Purpose of Record Management

● Features of Effective Record Management

● Type of Files

● Procedure of Classification

● Methods of Filing

Office Automation

● Benefits of Office Automation

● Limitations of Office Automation

● Duplicating Machine

● Photocopying Machine

● FAX (Facsimile)

● Dictaphone

● Desktop Publishing (DTP)

● Time recording machine

● Document Shredder

● Telecom Equipments

Computer Appreciation

● Introduction - What is Computer?

● Classification of Computers

● Commonly Used Computer Terms

● Units of a computer system

● Input Devices

● Output Devices

● Storage Devices

● Types of Software

● Windows Basics

● The User Interface

● Windows Accessories

MS-Word 2003

● MS- Word Window Elements

● File Management

● MS-Word Interface

● Editing Text in MS-Word

● Moving and Selection

● Document Printing

● Page Setup

● Document Views

● Headers and Footers

● Insertion Options

● Formatting Document

● Word Tools

● Mail Merge

MS-EXCEL 2003

● Worksheet Basics

● MS-Excel Editing Data

● MS-Excel File Management

● MS-Excel Page Setup

● Printing in MS-Excel

● Cell Range and Referencing

● MS-Excel Formula

● MS-Excel Data and Cell Formatting

● Tools

● Sort and Filter

● Data Analysis and Pivot Table

● Charts

MS-Power Point 2003

● Loading of PowerPoint

● Starting with a presentation

● Different Views

● Slide Management

● Formatting Options

● Working of a Slide Show

MS-Word 2013

● MS-Word Basics

● Working With Documents

● Customize the Word Environment

● Editing a Document

● Formatting Text

● Formatting Paragraphs

● Styles

● Graphics

● Proofing a Document

● Page Formatting

● Macros

● Lists

● References and Citations

● Track Changes

MS-Excel 2013

● Excel 2013 Basics

● Workbook and Worksheet

● Manipulating Data

● Worksheet Formatting

● Page Properties and Printing

● Excel Formulas

● Sort and Filter

● Charts

● Macros

MS-PowerPoint 2013

● MS-PowerPoint 2013 Basics

● PowerPoint Presentation

● Slide Formatting

● Slide Effects and Slide Show

● Printing and Publishing

Office Erogonomics

● Distance between desk and chair

● Positioning Computer keyboard and Mouse

● Positioning of computer display

● Organizing the work area

● Constant intervals

Data Security

● Protecting your company’s data

● A Security Checklist

Miscellaneous

● Internet

● E-Mail Program

● E-Banking

● Business Letter

● Book-keeping and Accounting

● Stress Management

● Time Management