Microsoft Teams Voice Engineer (MS-720) Practice Exam - RETIRED

Microsoft Teams Voice Engineer (MS-720) Practice Exam 

This exam retired on June 30, 2023. The exam was replaced by MS-721: Collaboration Communications Systems Engineer

About Microsoft Teams Voice Engineer (MS-720) Practice Exam 

The Microsoft Teams Voice Engineer (MS-720)  exam has been built to evaluate the skills and ability to accomplish technical tasks including -

• Planning and configuring Microsoft Teams Phone
• Optimizing network performance; plan and configure Direct Routing
• Configuring and managing Microsoft Teams Phone for voice users
• Planning and configuring Microsoft Teams clients and devices
• Monitoring and troubleshooting Microsoft Teams Phone.
  

Who should take the exam?

The MS-720 exam is suitable for candidates working as Microsoft Teams Voice Engineers with the ability of planning, designing, configuring, maintaining, and troubleshoot integrated communications solutions. Also, the candidate should be able to translate business requirements into technical architecture and designs for communication solutions.

Skills Required

The Microsoft Teams Voice Engineer (MS-720) Exam covers the latest exam updates and topics - 

• Familiarity with telecommunication technologies
• Experience with Microsoft Teams, Microsoft 365, and PowerShell
• Ability to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans.
• The ability of managing devices certified for Microsoft Teams, audio/video conferencing, and voice migration.

Knowledge Gained

• Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams.
• Candidates work with administrators for other workloads, including networking, identity, licensing, security, and compliance.
  

Course Outline

The MS-720 exam covers the latest exam updates and topics as per exam updates as on November 4, 2022- 

Module 1 - Understand to plan and configure Microsoft Teams Phone (25-30%)

Learn about Planning and designing a Microsoft Teams PSTN solution

• Explain to choose an appropriate PSTN connectivity solution
• Explain toidentify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
• Explain toidentify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones
• Explain to plan network topology
• Explain to plan for integration of Certified Contact Center solutions

Learn about managing phone numbers for Microsoft Teams Calling Plans and Operator Connect

• Explain to choose between porting and acquiring numbers for Teams Calling Plans
• Explain to acquire phone numbers for Teams Calling Plans from Microsoft
• Explain to create a port order for Microsoft service and user numbers
• Explain to create a request to convert between Microsoft service and user numbers
• Explain to configure Operator Connect

Learn about configuring Phone policies

• Explain to install Microsoft Teams PowerShell module
• Explain to design and configure a tenant dial plan
• Explain to configure calling policies
• Explain to configure call park policies
• Explain to configure caller ID policies
• Explain to configure outbound call restrictions
• Explain to configure inbound call blocking
• Explain to configure compliance recording

Learn about configuring auto attendants and call queues

• Explain to design call flows for auto attendants and call queues
• Explain to configure auto attendants and call queues
• Explain to deploy channel-based call queues
• Explain to configure resource accounts, including cloud and hybrid environments
• Explain to assign licenses to the resource accounts
• Explain to assign phone numbers to resource accounts
• Explain to assign a resource account to an auto-attendant or call queue
• Explain to configure Microsoft 365 Groups for voicemail
• Explain to configure holidays for auto attendants and call queues
• Explain to configure custom Music-on-Hold

Learn about configuring audio conferencing

• Explain to choose between per-user and per-minute licensing
• Explain to set a default audio conferencing bridge
• configure a conference bridge number
• Explain to configure a toll-free conference bridge number
• Explain to deploy toll-free audio conferencing
• Explain to configure communication credits for audio conferencing
• Explain to configure Operator conferencing from separate providers

Learn about designing and configuring emergency calling

• Explain to design dynamic emergency calling scenarios
• Explain to define emergency locations
• Explain to configure client discovery of emergency locations
• Explain to configure emergency calling policies

Module 2 - Understand to Optimize Network Performance (5-10%)

Learn about designig network infrastructure for optimal Microsoft Teams Phone performance

• Explain to determine network readiness for Microsoft Teams
• Explain to design network requirements by using the Network Planner in Microsoft Teams
• Explain to perform a network analysis
• Explain to design and validate local internet breakout strategy for client media optimization
• Explain to design and validate VPN split tunneling
• Explain to design organization QoS requirements and policies
• Explain to configure Microsoft Teams QoS policies

Learn about implementing network topology

• Explain to configure a network topology
• Explain to add WAN IPs to a network topology
• Explain to add locations to a network topology
• Explain to create and assign a Microsoft Teams network roaming policy

Module 3 - Understand to Plan and Configure Direct Routing (15-20%)

Learn about Designing Direct Routing call flows

• Explain to plan and design PSTN connectivity by using Direct Routing
• Explain to recommend a Session Border Controller (SBC) solution based on PSTN connectivity
• Explain to recommend a multiple SBC solution based on requirements

Learn about implementing SIP trunking with Direct Routing

• Explain to identify configuration requirements between the SBC and Microsoft
• Explain to create and configure an online PSTN gateway
• Explain to create PSTN usage records
• Explain to create and configure voice routes
• Explain to create and configure voice routing policies
• Explain to validate Direct Routing SBC connectivity
• Explain to test Direct Routing connections

Learn about extending a Direct Routing infrastructure

• Explain to design and configure Location-Based Routing (LBR)
• Explain to design and configure Local Media Optimization (LMO)
• Explain to configure gateway translation rules
• Explain to create a validated emergency address
• Explain to configure on-network conferencing for Direct Routing

Learn about deploying and maintaining a Survivable Branch Appliance (SBA)

• Explain to plan and configure an SBA
• Explain to assign SBA policies to users
• Explain to test SBA functionality
• Explain to plan for SBA and SBC maintenance and updates

Module 4 - Understand to Configure and Manage Microsoft Teams Phone for Voice Users (15-20%)

Learn about enabling users for Microsoft Teams Phone

• Explain to assign Teams Phone license
• Explain to assign a Microsoft Teams Calling Plan license
• Explain to assign user dial plans
• Explain to assign numbers to users
• Explain to assigning verified emergency address location
• Explain to assign a calling policy to a user
• Explain to assign a usage location to a user

Learn about enabling users for Direct Routing

• Explain to assign a voice routing policy to a user for Direct Routing
• Explain to assign a number to a user by using PowerShell
• Explain to enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell

Learn about enabling per-user calling features

• Explain to configure group call pickup
• Explain to configure call delegation and call delegates
• Explain to configure call forwarding
• Explain to configure simultaneous ring
• Explain to enable and configure audio conferencing
• Explain to assign a dial-out policy

Learn about migrating voice users

• Explain to validate Skype for Business hybrid configuration and connectivity
• Explain to migrate users between on-premises and cloud
• Explain to migrate Skype for Business Common Area Phones to Microsoft Teams
• Explain to migrate Skype for Business Meeting Rooms to Microsoft Teams

Module 5 - Understand to Plan and Configure Microsoft Teams Clients and Devices (5-10%)

Learn about planning and configuring Microsoft Teams Phones and Teams displays

• Explain to recommend a Microsoft Teams Phone based on business and security requirements
• Explain to recommend a Microsoft Teams display based on business and security requirements
• Explain to assign Common Area Phone licenses to common area phones
• Explain to deploy Skype for Business phones (3PIP)
• Explain to deploy Microsoft Teams phones
• Explain to deploy Common Area Phones
• Explain to deploy Microsoft Teams displays
• Explain to configure remote provisioning and sign-in for Android devices
• Explain to update Microsoft Teams devices remotely

Learn about planning and configuring Microsoft Teams Rooms on Windows and Teams Rooms on Android

• Explain to recommend Microsoft Teams Rooms based on business and security requirements
• Explain to manage Microsoft Teams Rooms devices
• Explain to assign an audio-conferencing bridge service number to a Microsoft Teams Room
• Explain to configure accounts for Microsoft Teams Rooms
• Explain to define local Users & Groups on Microsoft Teams Rooms on Windows

Module 6 - Understand to Monitor and Troubleshoot Microsoft Teams Phone (15-20%)

Learn about monitoring the Microsoft Teams Phone

• Explain to configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels
• Explain to configure Power BI reports for CQD
• Explain to monitor SBC health

Learn about monitoring and troubleshooting Microsoft Teams clients and devices

• Explain to troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs
• Explain to troubleshoot configuration profiles in Microsoft Teams
• Explain to configure Notifications & alerts in Microsoft Teams admin center
• Explain to monitor Microsoft Teams Rooms
• Explain to Troubleshoot sign-in issues for Microsoft Teams devices to Microsoft Azure Active Directory (Azure AD), part of Microsoft Entra
• Explain to troubleshoot user provisioning by using MCOValidationError

Learn about troubleshooting call failure and call quality

• Explain to interpret Microsoft Teams media flows
• Explain to troubleshoot call failures by using client logs
• Explain to troubleshoot a missing dial pad
• Explain to troubleshoot call failures by using the Self-help Diagnostics in Microsoft 365 Admin Center
• Explain to troubleshoot tenant dial plans by using regular expressions and PowerShell
• Explain to troubleshoot dynamic emergency address by using client debug logs interpret E.164 Normalization Rules in a tenant dial plan
• Explain to analyze reverse number lookup
• Explain to troubleshoot Teams client media issues by using Microsoft 365 Connectivity Tool
• Explain to troubleshoot calls by using Real-time Telemetry
• Explain to troubleshoot calls by using Advanced Call Analytics
• Explain to troubleshoot calls by using the CQD
• Explain to inspect PSTN usage reports for SIP call failures
• Explain to analyze QoS markers by using a network trace

Learn about troubleshooting Direct Routing connectivity

• Explain to troubleshoot firewall issues for Direct Routing
• Explain to troubleshoot certificate Issues for Direct Routing
• Explain to troubleshoot SIP options issues for Direct Routing
• Explain to investigate and diagnose calling issues by using an SBC SIP trace

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