Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Practice Exam
Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Practice Exam
About Microsoft Dynamics 365 Fundamentals (CRM) MB-910
The Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam measures your ability to describe concepts including Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; Project Operations; and shared features. This exam covers the features and capabilities of Microsoft Dynamics 365.
Who should take the exam?
Candidates planning to take the exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Exam Details
- Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
- Exam Code: MB-910
- Exam Duration: 60 minutes (Seat Time: 80 minutes)
- Exam Questions: 40-60 questions
- Pass Score: 700 (on a scale of 1-1000)
Course Outline
The Microsoft Dynamics 365 Fundamentals (CRM) MB-910 Exam covers the latest exam topics -
Domain 1 - Understanding Dynamics 365 Customer Insights (15–20%)
1.1 Explain Explore Customer Insights - Journeys
- Learn to use cases for Customer Insights - Journeys
- Learn to lead generation and qualification
- Learn to use cases for marketing forms
- Learn how to target customers by using segments
- Learn about email marketing
- Learn about customer journeys
- Learn about event management features and capabilities
- Learn how to use Copilot with Customer Insights - Journeys
1.2 Explain Customer Insights - Data
- Learn about use cases of and capabilities for Customer Insights – Data
- Learn about unified customer profiles
- Learn about measures, segments, and predictions
Domain 2 - Describe Dynamics 365 Sales (20–25%)
2.1 Explain to Explore Sales
- Learn about use cases for Sales
- Learn about leads and the process for qualifying leads
- Learn about the opportunity management process
- Learn about the quote lifecycle
- Learn about the order management and invoice management processes
- Learn about use cases for guided selling including business process flows and assistant
- Learn about the product catalog, prices list, and unit groups
- Learn about Copilot in Sales
- Learn about the Sales accelerator
2.2 Explain Sales capabilities and related apps
- Learn about sales pipeline and forecasting concepts
- Learn about use cases for and capabilities of Sales Insights features
- Learn about use cases for and capabilities of LinkedIn Sales Insights
- Learn about use cases for the Dynamics 365 Sales mobile app
- Learn about Microsoft Copilot for Sales
Domain 3 - Understanding Dynamics 365 Customer Service (20–25%)
3.1 Explain to Explore Customer Service
- Learn about use cases for Customer Service
- Learn about the functionality for workload management, including cases, basic routing (basic queues), Unified Routing, and the inbox for agents
- Learn about knowledge management in Customer Service
- Learn about the case lifecycle including service-level agreements (SLAs) and entitlements
- Learn about use cases for Copilot in Customer Service
3.2 Explain Customer Service capabilities and related apps
- Learn about Omnichannel for Customer Service
- Learn about reporting and data visualization options in Customer Service
- Learn about use cases for agent productivity tools
Domain 4 - Understanding Dynamics 365 Field Service (15–20%)
4.1 Explain to Explore Field Service
- Learn about use cases for Field Service
- Learn about the work order lifecycle
- Learn about inspections in Field Service
- Learn about the Field Service mobile app
- Learn about use cases of Copilot in Field Service
4.2 Explain capabilities related to Field Service
- Learn about resource management and scheduling processes
- Learn about asset management and customer assets
- Learn about Connected Field Service for Dynamics 365
Domain 5 - Understanding the core capabilities of customer engagement apps in Dynamics 365 (15–20%)
5.1 Explain the foundations of customer engagement apps
- Learn about customer engagement apps
- Learn about Microsoft Power Platform as it relates to customer engagement apps
- Learn about Microsoft Dataverse as the foundation for customer engagement apps
- Learn about Navigating to and within customer engagement apps
- Learn about Copilot for Dynamics 365 apps
5.2 Describe shared activities and integration options in customer engagement apps
- Learn about customers and activities
- Learn about search options and filter criteria
- Learn about reporting capabilities including dashboards, charts, and views
- Learn about Microsoft Teams integration
- Learn about Microsoft Outlook integration
- Learn about Microsoft Excel and Word integration
- Learn about Microsoft SharePoint integration
What do we offer?
- Full-Length Mock Test with unique questions in each test set
- Practice objective questions with section-wise scores
- In-depth and exhaustive explanation for every question
- Reliable exam reports evaluating strengths and weaknesses
- Latest Questions with an updated version
- Tips & Tricks to crack the test
- Unlimited access
What are our Practice Exams?
- Practice exams have been designed by professionals and domain experts that simulate real-time exam scenario.
- Practice exam questions have been created on the basis of content outlined in the official documentation.
- Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
- Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
- You can also create your own practice exam based on your choice and preference
