ITIL 4 Specialist: Create, Deliver and Support (CDS) Practice Exam
ITIL 4 Specialist: Create, Deliver and Support (CDS) Practice Exam
About ITIL 4 Specialist: Create, Deliver and Support (CDS) Exam
The ITIL 4 Specialist - Create, Deliver and Support (CDS) Exam has been designed for IT professionals and leaders responsible for designing, developing, and managing digital services. This ITIL CDS exam focuses on building deep understanding of core service management activities and broadens the scope of ITIL by including the entire service creation lifecycle. It is a critical module within the ITIL Managing Professional stream.
Skills Acquired
This ITIL 4 CDS certification has been developed to -
- Enhance Service Processes: Refine and improve existing IT processes to ensure they are efficient and aligned with business goals.
- Lead IT Teams Effectively: Gain the skills to manage IT teams with an emphasis on collaboration and continuous improvement.
- Optimize Value Streams: Streamline workflows and value streams to maximize efficiency and deliver greater value.
- Align Digital Services with Business Strategies: Ensure that digital services are closely aligned with the overarching business strategy to drive organizational success.
- Advance Service Development: Improve the way services are created and deployed, integrating modern methodologies and technologies.
- Embrace New Technologies: Incorporate Lean, Agile, and DevOps practices to foster a culture of continuous improvement and innovation.
- The ITIL® 4 Specialist: Create, Deliver and Support module is essential for anyone involved in the end-to-end management of digital services, from conceptualization to ongoing support and monitoring.
Exam Prerequisites
The ITIL 4 Foundation certification exam is a prerequisite for taking the ITIL 4 Specialist: Create, Deliver and Support Exam.
Examination Details
- Number of Questions: 40
- Question Format: Multiple choice
- Passing Marks: 28 out of 40 (70%)
- Exam Duration: 90 minutes
- Exam Type: Closed book
Course Outline
The ITIL 4 Specialist: Create, Deliver and Support Practice Exam covers the following topics in general -
Domain 1 - Introduction to ITIL 4 CDS
- Overview of the CDS module
- Role of CDS in ITIL Managing Professional
- Importance of creating, delivering, and supporting services
Domain 2 - Understanding Core Service Management Activities
- Detailed exploration of service management practices
- Expanding the scope of ITIL to service creation
- Key concepts of value streams and workflows
Domain 3 - Explain Designing and Managing Digital Products and Services
- Best practices for designing digital services
- Methods to align services with business strategies
- Case studies on successful digital service management
Domain 4 - Overview of Development and Deployment Practices
- Effective deployment strategies
- Continuous integration and delivery
- Integrating Agile, Lean, and DevOps into service delivery
Domain 5 - Explain Service Monitoring and Optimization
- Techniques for monitoring services post-deployment
- Tools and practices for continuous service improvement
- Case studies on service optimization
Domain 6 - Describe Managing IT Teams and Processes
- Strategies for effective IT team management
- Optimizing IT processes for better outcomes
- Role of leadership in IT service management
Domain 7 - Integrating New Technologies
- Overview of emerging technologies in IT service management
- Learn to integrate new tools and technologies into existing services
