EXIN IT Service Management Foundation Bridge ISO/IEC 20000 Practice Exam
EXIN IT Service Management Foundation Bridge ISO/IEC 20000
About EXIN IT Service Management Foundation Bridge ISO/IEC 20000
EXIN IT Service Management Foundation Bridge ISO/IEC 20000:2018 exam validates the skills of candidates in the essential concepts of ITSM. The exam main focus is on,
● Service management system (SMS)
● Service management methods.
Who is this certification for?
This exam is designed for those who have a certificate in service management and want to get more advance in the same. This can be VeriSM™, SIAM™, or any version of ITIL.
Requirements for certification
Candidates to earn the certification,
● Must pass the EXIN IT Service Management Foundation Bridge ISO/IEC 20000:2018 exam.
● Must have a certificate in service management
Course Structure
The topics for the exam are:
1. Learn about IT Service Management - 20%
● Understand the Core Concepts of IT Service Management 10%
● Learn the Core Concepts Surrounding ISO/IEC 20000-1:2018 10%
2. Understand Service Management System (SMS)- 50%
● Learn about the core elements of a Service Management System 30%
● Understand the Core Concepts of the Service Management System 20%
3. Understand the Operation of the Service Management System - 30%
● Understand about Service Portfolio Processes (Service Catalog Management, Asset Management, Configuration Management) 5%
● Get understanding in Relationship and Agreement Processes (Business Relationship Management, Service Level Management, Supplier Management) 5%
● Understand the concept of Supply and Demand Processes ( Capacity Management, Budgeting and Accounting for Services, Demand Management) 5%
● Understand about Service Design, Build and Transition Processes (Change management, Release and Deployment Management) 5%
● Learn the concept of Resolution and Fulfilment Processes ( Problem Management, Incident Management, Service Request Management) 5%
● Understand about Service Assurance Processes (Service Availability Management, Service Continuity Management, Information Security Management) 5%
Exam Format
● Exam Name: EXIN IT Service Management Bridge ISO/IEC 20000
● Exam Level: Foundation
● Number of Questions: 20
● Exam Format: Multiple-choice
● Passing score: 65% marks
● Time Duration: 30 minutes
● Requirements: Certificate in VeriSM™, SIAM™ or any version of ITIL
● Exam languages: English, Spanish, Japanese, Brazilian Portuguese
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