Effective Communication Online Course

Effective Communication Online Course

This course is designed to help you handle challenging situations with ease and professionalism. You will learn how to assertively address aggression, constructively deliver difficult news, and manage interactions with challenging individuals. The course also covers effective techniques for leading difficult conversations, and ensuring clear communication through preparation and strategic planning. Gain a deeper understanding of the value of these conversations and how they can lead to positive resolutions. By the end of this course, you'll have the tools to manage difficult dialogues with confidence and achieve better outcomes in your professional interactions.

Key Benefits

• Gain a deep understanding of the dynamics of challenging conversations and their potential impact on relationships and outcomes.
• Learn effective strategies for delivering bad news in a way that is both constructive and empathetic.
• Discover proven methods for providing feedback to underperforming individuals, ensuring clarity, and promoting positive change.

Target Audience

This course is for leaders, managers, and professionals who regularly navigate challenging conversations in the workplace. Participants should have a foundational understanding of communication principles and a keen interest in enhancing their conflict resolution capabilities.

Learning Objectives

• Build confidence in managing difficult conversations with ease and clarity
• Effectively communicate with underperforming employees to foster improvement
• Close challenging discussions in a way that preserves and strengthens relationships
• Deliver bad news with empathy, ensuring your message is understood without causing unnecessary distress
• Utilize a structured approach to handle difficult individuals professionally and productively
• Prepare thoroughly to ensure you approach tough conversations with a clear, focused strategy.