CRM Testing Practice Exam
CRM Testing
CRM testing is used to verify whether a CRM system supports marketing, sales, and customer service workflows efficiently, is user-friendly, totally compliant with performance, scalability, and security needs. Generally, CRM testing includes-
• Functional and integration testing
• Usability testing and data migration testing
• Regression testing
• Performance and security testing
Recommended knowledge
1. Good communication skills
2. Knowledge of Programming languages
3. Creative thinking
4. Coding skills
Learning Outcomes
• Improved communication
• Better response time to customer requests
• Meeting requirements of customers
• Improved networking
Target Groups
This exam is best-suited for-
• IT professionals
• Software developers
• Web programmers
• Students and graduates
• Other interested candidates
Topics Covered
The CRM Testing exam covers the following topics -
• Introduction to CRM
• Basic concepts of CRM testing
• Components of CRM testing
- Data Quality Tests
- Software Integration Tests
- Invalid Data Tests
- CRM Functionality Tests
• Performance tests
• Security tests
• CRM problems exposed by testing
