Collaboration Communications Systems Engineer (MS-721) Practice Exam

Collaboration Communications Systems Engineer (MS-721) Practice Exam 

About Collaboration Communications Systems Engineer (MS-721) Practice Exam 

The Collaboration Communications Systems Engineer (MS-721) exam has been developed to assess and evaluate the skills of the candidate to prform the following tasks -

• Plan and design collaboration communications systems
• Configure and manage Teams meetings and events
• Configure and manage Teams Phone
• Configure and manage Teams Rooms and devices

Skills Measured

The candidates appearing for the Collaboration Communications Systems Engineer (MS-721) exam are responsible for Planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.

Knowledge Required

The candidates preparing for the Collaboration Communications Systems Engineer (MS-721) exam work as systems engineers with the following skills set -

• Fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management.
• Proficient in managing and monitoring Teams Phone, meetings, and certified devices by using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard.
• Ability to deploy and configure Teams Phone with PSTN connectivity through Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Role of Collaboration Communications Systems Engineers 

Collaboration communications systems engineers work with -

• Teams administrators
• Microsoft identity and access administrators
• Microsoft 365 administrators.
• Owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

Course Outline

The Collaboration Communications Systems Engineer (MS-721) exam covers the as per the latest exam updates as on April 23, 2024- 

Domain 1 - Understanding to Plan and design collaboration communications systems (25–30%)

1.1 Explain planning and designing Teams meetings

• Learn to plan and design Teams meeting policies and settings
• Learn to plan for PSTN audio conferencing
• Learn to plan for Teams webinars, live events, and town halls
• Learn to compare capabilities and features of Teams Core and Teams Premium
• Learn to recommend meeting types based on business requirements (virtual appointments, webinars, live events, town halls and Teams meetings)
• Learn to design Teams policy packages (includes meeting policies, calling policies, and live events policies)
• Learn to recommend methods for assigning policies

1.2 Explain planning and designing Teams Phone and PSTN connectivity

• Learn to identify licensing requirements to enable Teams Phone for users, shared devices, and Teams resource accounts
• Learn to identify PSTN connectivity requirements
• Learn to plan for Teams Phone Mobile
• Learn to plan for Operator Connect
• Learn to plan for Communication Credits or pay-as-you-go calling subscriptions
• Learn to plan for Shared Calling
• Learn to plan usage scenarios for service and user phone numbers
• Learn to choose between porting and acquiring phone numbers
• Learn to plan a solution to acquire or port phone numbers based on PSTN connectivity method (DR, OC, TPM, Teams Calling Plans)
• Learn to recommend Teams Phone devices
• Learn to plan for and recommend analog devices, Session Initiation Protocol (SIP) handsets, and SIP devices
• Learn to recommend when to use Survivable Branch Appliances (SBAs)
• Learn to plan and design Direct Routing call flows
• Learn to recommend a Session Border Controller (SBC) solution based on PSTN connectivity
• Learn to identify an appropriate compliance recording solution
• Learn to identify an appropriate certified contact center solution
• Learn to plan for SBC and SBA updates

1.3 Explain planning and designing Teams-certified device solutions

• Learn to recommend a room configuration based on the meeting space
• Learn to recommend a room configuration based on customer and business requirements
• Learn to compare capabilities and features of Teams Rooms Basic and Teams Rooms Pro
• Learn to recommend a Teams Rooms device platform (Android vs. Windows vs. Surface Hub)
• Learn to recommend Teams-certified devices
• Learn to recommend Teams Rooms certified components
• Learn to recommend when to use coordinated meetings
• Learn to recommend when to use Cloud Video Interop (CVI) or Direct Guest Join
• Learn to recommend an update strategy for Teams Meeting Room devices
• Learn to identify the requirements for a Microsoft Exchange Online resource account
• Learn to identify the enrollment requirements for Microsoft Intune
• Learn to plan for advanced features on shared devices

1.4 Explain preparing the network for the deployment of Teams

• Learn to perform a network analysis by using the Microsoft Teams Network Assessment Tool
• Learn to determine network readiness for Teams
• Learn to determine Enterprise Content Delivery Network (eCDN) requirements for Teams live events and town halls.
• Learn to specify the network configuration for certified devices
• Learn to determine network requirements by using the Network planner for Teams
• Learn to specify the optimal network architecture for Teams
• Learn to specify Teams Quality of Service (QoS) requirements and policies
• Learn to validate local internet breakout strategy for client media optimization
• Learn to validate VPN split tunneling
• Learn to validate DNS resolves to the nearest point of entry in Microsoft 365
• Learn to configure Teams for QoS
• Learn to configure Media Bit Rate (MBR)
• Learn to create and assign a network roaming policy
• Learn to configure the network topology
• Learn to configure tenant data upload for the Microsoft Call Quality Dashboard
• Learn to configure Microsoft Power BI reports for the Microsoft Call Quality Dashboard
• Learn to configure reporting labels for Call Analytics

1.5 Explain troubleshooting call failures and session quality

• Learn to troubleshoot a missing dial pad
• Learn to troubleshoot voice & meeting issues by using self-help diagnostics in the Microsoft 365 admin center
• Learn to troubleshoot Entra ID sign-in issues for Teams phones
• Learn to interpret Teams media flows
• Learn to troubleshoot tenant dial plans by using regular expressions and PowerShell
• Learn to interpret E.164 normalization rules to resolve dialing issues
• Learn to interpret reverse number lookup to resolve caller ID issues
• Learn to diagnose call failures
• Learn to troubleshoot dynamic emergency address by using client debug logs
• Learn to troubleshoot Teams client media issues by using the Microsoft Remote Connectivity Analyzer for Teams
• Learn to troubleshoot calls by using Advanced Call Analytics
• Learn to troubleshoot calls by using the Microsoft Call Quality Dashboard
• Learn to inspect PSTN usage reports for SIP call failures

Domain 2 - Understanding to configure and manage Teams meetings, webinars, and town halls (15–20%)

2.1 Explain configuring and managing Teams meetings

• Learn to create and manage meeting policies
• Learn to configure meeting settings
• Learn to configure and manage Teams webinars
• Learn to configure avatars for Teams meetings
• Learn to configure immersive spaces for Teams meetings
• Learn to configure and manage Teams Premium meeting features
• Learn to create and manage Teams meeting templates and policies

2.2 Explain configuring and managing audio conferencing

• Learn to configure audio conferencing for Teams
• Learn to configure a default audio conferencing bridge
• Learn to configure an audio conference bridge number
• Learn to configure a toll-free conference bridge number
• Learn to assign a specific audio conferencing number to a user
• Learn to configure toll-free audio conferencing
• Learn to configure the audio conferencing numbers included in meeting invitations

2.3 Explain configuring and managing live events, webinars, and town halls

• Learn to configure the Live events settings
• Learn to create and manage live events policies
• Learn to configure meeting and event roles
• Learn to configure live events and town halls with Teams, Viva Engage, and Microsoft Stream
• Learn to configure in-org vs public town halls
• Learn to configure town halls with Teams Premium
• Learn to manage access to scheduling Teams webinars
• Learn to configure policies for Teams webinars
• Learn to configure in-org vs public webinars
• Learn to configure webinars with Teams Premium
• Learn to configure attendee interaction for webinars

Domain 3 - Understanding to configure and manage Teams Phone (25–30%)

3.1 Explain to configure Teams Phone policies

• Learn to create a dial plan
• Learn to configure calling policies
• Learn to configure call park policies
• Learn to configure caller ID policies
• Learn to configure call hold policies for users
• Learn to configure outbound call restrictions
• Learn to configure inbound call blocking
• Learn to configure routing of unassigned numbers
• Learn to assign voice policies through policy packages
• Learn to configure compliance recording policies

3.2 Explain to configure auto attendants and call queues

• Learn to design call flows for auto attendants and call queues
• Learn to configure auto attendants and call queues
• Learn to deploy channel-based call queues
• Learn to configure resource accounts
• Learn to assign licenses to resource accounts
• Learn to assign phone number to resource accounts
• Learn to assign a resource account to an auto attendant or call queue
• Learn to configure Microsoft 365 groups for voicemail
• Learn to interpret call queue conference mode
• Learn to interpret call queue routing methods
• Learn to configure holidays for auto attendants and call queues
• Learn to configure custom Music on Hold (MoH)
• Learn to assign a dynamic caller ID policy for call queues
• Learn to configure voice applications policies for auto attendants and call queues

3.3 Explain configuring dynamic emergency calling

• Learn to design dynamic emergency calling scenarios
• Learn to configure emergency calling locations
• Learn to configure emergency calling policies
• Learn to configure networks and locations (Location Information Service (LIS))
• Learn to validate emergency address and emergency calling from Teams clients
• Learn to enable external location lookup mode

3.4 Explain configure and manage users for Teams Phone

• Learn to assign a Teams Phone Standard license
• Learn to assign a Teams Calling Plan
• Learn to assign user dial plans
• Learn to assign phone numbers to users by using the Microsoft Teams admin center
• Learn to assign phone number to users by using PowerShell
• Learn to assign a verified emergency address location
• Learn to assign a calling policy to a user
• Learn to assign a voice routing policy to a Direct Routing user

3.5 Explain to configure and manage calling features for Teams Phone

• Learn to configure voicemail for users
• Learn to configure group call pickup for users
• Learn to configure Call Forwarding
• Learn to configure Simultaneous Ring
• Learn to configure call delegation for users
• Learn to enable and configure audio conferencing for a user
• Learn to assign a Dial-out from meetings policy for a user
• Learn to assign a call hold policy for a user
• Learn to configure Shared Calling

3.6 Explain configuring and managing Direct Routing for Teams Phone

• Learn to configure connectivity for Teams Phone to a SBC
• Learn to create and configure an online PSTN gateway
• Learn to create PSTN usage records
• Learn to create and configure a voice route
• Learn to create and configure voice routing policies
• Learn to validate Direct Routing SBC connectivity
• Learn to troubleshoot firewall issues for Direct Routing
• Learn to troubleshoot certificate issues for Direct Routing
• Learn to troubleshoot Direct Routing SBC connectivity
• Learn to troubleshoot SIP option issues for Direct Routing
• Learn to investigate and diagnose calling issues by using an SBC SIP trace
• Learn to design and configure Location-Based Routing (LBR)
• Learn to design and configure Local Media Optimization (LMO)
• Learn to configure trunk translation rules
• Learn to configure on-network conferencing for Direct Routing
• Learn to configure an SBA
• Learn to manage emergency call routing policies for Direct Routing

Domain 4 - Understanding to configure and manage Teams Rooms and devices (25–30%)

4.1 Explain maintaining Teams Rooms and devices

• Learn to configure device settings
• Learn to configure IP phone policies
• Learn to configure local network settings
• Learn to configure security and updates
• Learn to configure Conditional Access Policy MFA exception for Resource accounts
• Learn to configure meeting room settings by using the Microsoft Teams admin center or the local Teams application settings
• Learn to create and configure device configuration profiles for Android based devices
• Learn to manage Teams Rooms from the Microsoft Teams Rooms Pro Management portal
• Learn to configure Intune policies for Teams devices
• Learn to configure Intune Configuration profiles (for Windows MTRs)
• Learn to enable advanced voice capabilities for shared space devices
• Learn to enable hotline for shared space devices
• Learn to configure Virtual frontdesk
• Learn to deploy common area phones, user phones, conference phones
• Learn to create and manage Teams device tags
• Learn to deploy Android devices remotely
• Learn to configure SIP Gateway
• Learn to monitor Teams device health
• Learn to troubleshoot authentication issues
• Learn to troubleshoot update issues
• Learn to troubleshoot remote provisioning issues
• Learn to troubleshoot Bluetooth beaconing

4.2 Explain configuring and manage Teams Rooms on a Surface Hub or Windows

• Learn to configure the authentication type during a Surface Hub out-of-box-experience (OOBE) setup
• Learn to configure meeting room settings on a Surface Hub device
• Learn to create and validate a Surface Hub provisioning package
• Learn to assign a provisioning package to a Surface Hub
• Learn to specify domain group policy exclusions for Teams Rooms on Windows
• Learn to configure custom displays for Teams Rooms on Windows
• Learn to customize meeting room settings by using XML files on Windows
• Learn to configure settings for peripherals for Teams Room on Windows
• Learn to monitor Surface Hub health with Azure Monitor
• Learn to manage Surface Hub Updates via Update Rings

4.3 Explain configuring optional features for Teams Rooms and devices

• Learn to configure HDMI ingest and options
• Learn to configure a content camera
• Learn to configure Teams casting
• Learn to auto accept a proximity join
• Learn to allow room remote
• Learn to configure an intelligent speaker
• Learn to configure Direct Guest Join
• Learn to configure hot desking on Teams shared devices
• Learn to configure Hotline phones
  

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