C_C4C14_1811 - SAP Certified Application Associate – SAP Service Cloud 1811 Practice Exam - RETIRED

C_C4C14_1811 - SAP Certified Application Associate – SAP Service Cloud 1811

About C_C4C14_1811 - SAP Certified Application Associate – SAP Service Cloud 1811

SAP Certified Application Associate – SAP Service Cloud 1811 certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This exam proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

Course Structure

1. User Management8% - 12%

• Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

2. Integration8% - 12%

• Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. 

3. Implementation Basics< 8%

• Identify standard implmentation methodologies used by SAP for SAP Cloud for Customer implementations.   

4. Registered Products< 8%

• Explain Registered Products & their usage in Service Tickets

5. Installed Base< 8%

• Explain Installed Base & its usage in Service Tickets

6. Warranty Management< 8%

• Explain Warranty Management & its usage in Service Tickets

7. Maintenance Plan< 8%

• Explain Maintenance Plan & its usage in Service Tickets

8. Resource Scheduler< 8%

• Explain Resource Scheduler and Time Recording and Fulfillment in Service Tickets.

9. Contracts & Case Management< 8%

• Explain Contracts & Case Management in Service Tickets

10. SAP JAM as a Knowledge Base< 8%

• Knowledge Base in SAP Service Cloud.

11. Service Levels, Service Categories & Work Distribution< 8%

• Setup Service Levels, Categories and define Work Distribution rules for Service Process.

12. Email Channels< 8%

• Communication channels for Service Tickets

13. Service Business Processes< 8%

• Identify the different Service Processes and their capabilities

14. Personalization and Extensibility< 8%

• Identify how to use personalization and extensibility, including mashups and custom business objects. 

15. Data Migration< 8%

• Use data migration templates, troubleshoot data migration issues and understand mass data maintenance.

16. Fine Tuning< 8%

• Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.

17. Notification Process< 8%

• Set up a notification process and configure conditions and actions for workflows.

18. Reporting< 8%

• Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.

Exam Pattern 

• Exam Name: SAP Certified Application Associate – SAP Service Cloud 1811
• Exam Code: C_C4C14_1811
• Number of Questions: 80
• Length of Time:  180 minutes
• Exam Cost: $549 USD
• Exam Language: English

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