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C1000-038 - IBM z14 Technical Sales Practice Exam

C1000-038 - IBM z14 Technical Sales


About IBM z14 Technical Sales Exam

This is a certification program which includes those who are responsible for supporting and selling IBM Z solutions.


Exam Prerequisite 

The successful candidate will have approximately 3-5 years of experience supporting IBM Z servers and solutions


Course Outline

The C1000-038 - IBM z14 Technical Sales Exam covers the following topics -

1. IBM Z Features and Architecture 

• Describe currently marketed IBM Z processors, operating systems (z/OS, z/VM, z/VSE, z/TPF, and Linux), and related system software, middleware, and compilers.

• Describe IBM Z specialty engines (IFL, zIIP, ICF, IFP and SAP processors) use and benefits.

• Describe IBM Z models.

• Describe IBM Z permanent and temporary capacity offerings (CoD, Capacity Provisioning, CBU).

• Describe IBM Z security offerings (RACF, PKI, CPACF and Crypto Express, TKE, Pervasive Encryption, Multi-factor authentication, IBM Secure Service Container, EKMF).

• Describe IBM storage compatibility options for IBM Z and LinuxONE.

• Describe IBM Z connectivity options (I/O such as FICON, OSA, RoCE, zHyperlink and Coupling Options such as Infiniband, Integrated Coupling Adapter, Coupling Express Long Reach).

• Describe IBM Z performance improvements (HiperDispatch, zHPF, Out of Order Execution, Virtual Flash Memory, Large Memory, zEDC, Guarded Data Facility, zHyperlink).

• Describe IBM Z systems management (HMC, SE, zOSMF, SMF, RMF, IBM WAVE, STP, SSC etc.).

• Describe software pricing options under z/OS, z/VM, and Linux on IBM Z and LinuxONE, including container and consumption-based pricing.

• Describe IBM Z virtualization (PR/SM, z/VM, DPM, KVM).

• Describe IBM Z architectural enhancements (SIMD, SMT, new instructions, Chip/Cache structure, PCIe, IFP, Secure Service Container, RAIM, VFM).

• Describe LinuxONE models (e.g., Emperor II and Rockhopper II).

• Describe Pervasive Encryption functionality and its benefits.

• Describe potential uses of the 16U space feature for the z14 ZR1 - e.g. integrating storage, switches and other devices.

2. Evaluate Customer Environment and Plans

• Evaluate and document current customer environment (equipment, software, staff usage, satisfaction, need for change and growth).

• Identify opportunities (Business Resilience, Workload Consolidation, Pervasive Encryption, MFaaS, DBaaS, DevOps, etc.).

• Distinguish studies using tools (zPCR, zCP3000, zBNA, zSoftCap, zTPM, FICON Aggregation, Coupling Facility Analysis) methods, and processes to solve customer business problems.

• Determine which tools are used to compare different platforms: Sizing, TCO analysis, etc., IT Economics [formerly Eagle study], Fit for Purpose).

3. Apply Information/Installation Planning/Migration Considerations

• Create accurate configuration for hardware; identify software and services based upon the needs and expectations of the customer.

• Identify areas of risk to discuss with customer, relevant business partner(s), and IBM team: I/O options, Withdrawn from Marketing, future planning and availability, drawers for cards: z14/z14 ZR1 Sysplex compatibility.

• Create a mutually developed implementation plan with the customer, including post-install.

• Describe and implement consolidation methodology.

• Execute the Technical Delivery Assessment (TDA) process.

4. Business Resiliency

• Identify the elements of High Availability which enable an IBM Z environment to remain up and running without unscheduled outages (e.g., elements unique to single system environments, or multiple system environments in a single location, and multi-system-multi-location environment).

• Identify the elements of Continuous Availability which enable an IBM Z environment to remain up and running without any outages (planned or unplanned).

• Identify the elements of a Disaster Recovery solution which affect the ability of the business to continue to run.

• Explain Recovery Time Objective (RTO) and Recovery Point Objective (RPO) and identify the technologies that support these objectives.

• Identify IBM Z business resilience options and their capabilities, and alternative offerings, including (but not limited to) IBM BCRS and GDPS.

• Given specific customer criteria and requirements, propose the appropriate Business Resilience solution, product, or process.

5. IMB Z Solutions: Security, Cloud, Analytics, SSC

• Identify the elements in an IBM Z environment that protect networks, data, and applications (e.g., Pervasive Encryption, CF encryption, Disk/Tape Encryption, Data Set/file system Encryption and database encryption and application encryption).

• Identify common methods to reduce risk exposure, in encryption and cryptography.

• Discuss solutions to exposures in the customer security environment in data security (encryption, data-at-rest, data-in-motion, permissions/access, multi-factor authentication, z/OS Encryption Readiness Technology, etc.).

• Discuss solutions to exposures in the customer security environment in data security (encryption, data-at-rest, data-in-motion, permissions/access, multi-factor authentication, z/OS Encryption Readiness Technology, etc.).

• Position cloud solutions (elements that are unique to IBM Z such as cryptography, RAS, Capacity on Demand, private versus public cloud) on IBM Z that differentiate it from cloud solutions on other platforms).

• Describe Hybrid Cloud characteristics (e.g., hybrid offerings, Linux and containers on the cloud).

• Describe the unique values of data-intensive workloads running on IBM Z including reliability, availability, security and scalability.

• Identify services that run in an SSC VM hosted on IBM Z/LinuxONE offered via IBM Cloud (e.g., Blockchain, IBM Cloud Hyper Protect).

• Describe openness on the IBM Z platform (Mongo DB, Database as a service, etc.).


Exam Pattern 

  • Exam Name: IBM z14 Technical Sales 
  • Exam Code: C1000-038
  • Length of Time:  75 Minutes


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