The ITIL 4 Foundation exam checks what you know about the ITIL 4 framework. This framework has the best ways to manage IT services. The ITIL 4 Foundation exam is designed to measure your understanding of the key concepts, principles, and practices of the ITIL 4 framework, including:
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The 7 ITIL practices
ITIL Foundation Glossary
Here are some key terms and definitions from the ITIL 4 Foundation glossary:
- IT service management (ITSM): A collection of specific skills and abilities within an organization to deliver valuable services to customers.
- Service: A way to help customers achieve what they want without taking on the specific costs and risks. This helps create value together.
- Learn Service Management: A group of skills an organization has for giving customers valuable services.
- Service provider: An organization that provides IT services to one or more customers.
- Learn Service consumer: A customer or stakeholder who uses or is interested in the outcomes of a service.
- Service relationship: The interaction between a service provider and a service consumer.
- Learn Service Offering: An explanation of a service or services created to meet the needs of a specific group of customers.
- Service level agreement (SLA): A formal agreement between a service giver and a customer that spells out the particular services, the quality expected, and the duties of both sides.
- Service desk: A function that provides a single point of contact for customers to report incidents, request services, and make inquiries.
- Incident: An unexpected break or a decrease in the quality of an IT service.
- Problem: The underlying cause of one or more incidents.
- Change: Making changes to something that could impact IT services by adding, altering, or removing it.
- Continual improvement: A practice of constantly reviewing and improving services and processes to increase efficiency and effectiveness.
- Value: The perceived benefits, usefulness, and importance of a service to a service consumer.
- Value co-creation: The joint creation of value by the service provider and the service consumer.
ITIL Foundation Exam Guide
Here are some ITIL 4 Foundation Exam resources with official links:
- Official ITIL 4 Foundation Certification Scheme: This document provides an overview of the ITIL 4 certification scheme, including the different levels of certification and the requirements for each level. Link: https://www.axelos.com/getmedia/8b7ed2c2-30f1-45e1-8d7e-10c963f0887d/ITIL-4-Certification-Scheme-overview.pdf
- ITIL 4 Foundation Exam Syllabus: This document outlines the topics covered in the ITIL 4 Foundation exam, including the key concepts, principles, and practices of the ITIL 4 framework. Link: https://www.axelos.com/getmedia/0a21a3c1-3d29-4ab2-9c16-0a98716b6bf9/ITIL-4-Foundation-Syllabus.pdf
- ITIL 4 Foundation Exam Sample Questions: This document offers example questions that resemble the ones on the real ITIL 4 Foundation exam. Link: https://www.axelos.com/getmedia/d9ba48c2-2aef-40cb-b4c8-cb7e6b3e6d15/ITIL-4-Foundation-Sample-Paper-1-Answers.pdf
- ITIL 4 Foundation Exam Study Guide: This guide provides an overview of the ITIL 4 framework, including the key concepts, principles, and practices, and offers tips for preparing for the ITIL 4 Foundation exam. Link: https://www.axelos.com/getmedia/1b70ea51-2e87-43eb-8a52-7b785e626b8d/ITIL-4-Foundation-Study-Guide.pdf
- ITIL 4 Foundation Exam Preparation App: This application offers a complete collection of study materials like flashcards, quizzes, and practice tests, all designed to assist you in getting ready for the ITIL 4 Foundation exam. Link: https://www.axelos.com/itil-apps/itil-foundation-exam-prep
ITIL Foundation Exam Tips and Tricks
Here are some tips and tricks that can help you prepare for the ITIL Foundation exam:
- Understand the exam format: In the ITIL Foundation exam, you’ll face 40 multiple-choice questions, and you need to finish them in 60 minutes. To pass, you need to get at least 26 correct answers out of the 40 questions, which is a score of 65%.
- Study the ITIL concepts: Ensure you grasp the important ideas and words used in ITIL, like service management, service design, service operation, service strategy, service transition, and continual service improvement.
- Use study materials: There are many study materials available for the ITIL Foundation exam, including study guides, practice exams, and online courses. Use these resources to prepare for the exam.
- Take practice exams: Doing practice exams can assist you in recognizing what you’re good at and where you may need more study. They also let you become comfortable with how the exam is structured and the kinds of questions you’ll come across during the actual test.
- Manage your time: During the exam, make sure you manage your time effectively. Answer the easier questions first and then go back to the more difficult questions. Don’t spend too much time on any one question, and make sure you leave enough time to review your answers.
- Understand the ITIL framework in the context of your organization: It is important to understand how the ITIL framework can be applied in your organization. This will help you answer questions on the exam that are related to practical scenarios.
ITIL Foundation Study Guide
Step 1: Exam Objectives
Understanding ITIL 4 Foundation Exam Concepts is overcritical, but it’s also vital to understand the ITIL Exam pattern so that you’ll feel completely confident. It’s strongly advised to carefully go over each objective. This means looking at each main topic and its smaller parts. Make sure to allocate enough time for each topic and really understand what the exam is about. You can expand your knowledge by concentrating on the different areas of the course. This exam covers these seven domains:
Domain 1: Understand the key concepts of service management
- Firstly, this domain includes the definition of major terms like Service, Utility, Warranty, Customer, User, Service management and Sponsor.
- It also describes the key concepts of creating value with services like Cost, Organization, outcome, output and risk. Moreover, it describes the key concepts of service relationships.
Domain 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- This domain covers the concepts to describe the nature, use and interaction of the guiding principles.
- It also explains the use of the guiding principles like Focus on value, Start where you are, Progress iteratively with feedback, Collaborate and promote visibility and Think and work holistically.
Domain 3: Understand the four dimensions of service management
This domain covers the four dimensions of service management that are-
- Firstly, Organizations and people
- Secondly, Information and technology
- Then, Partners and suppliers
- Also, Value streams and processes
Domain 4: Understand the purpose and components of the ITIL service value system
- This domain focuses on describing the ITIL service value system.
Domain 5: Understand the activities of the service value chain, and how they interconnect
- This domain covers concepts to describe the interconnected nature of the service value chain and how this supports value streams.
- Secondly, it also describes the purpose of each value chain activity namely- Plan, Improve, Engage, Design & transition, Obtain/build and Deliver & support.
Domain 6: Know the purpose and key terms of 15 ITIL practices
- This domain aims at recalling the purpose of the ITIL practices like Information security management, Relationship management, Supplier management, IT asset management and Monitoring and event management.
- It also covers the Release management, Service configuration management, Deployment management, Continual improvement and Change enablement.
- Further this domain covers the definitions of IT asset, Event, Configuration item, Change, Incident, Problem and Known error.
Domain 7: Understand 7 ITIL practices
- This domain focuses on the concepts to explain the ITIL practices in detail, excluding how they fit within the service value chain.
- Lastly, it include Continual improvement Change enablement, Incident management, Problem management, Service request management, Service desk and Service level management.
Step 2: Sample Papers
AXELOS, as a responsible provider, has created a set of practice papers to assist candidates in getting ready for the exam. These sample papers can demonstrate how questions are typically given and can be useful in evaluating your understanding as you study. But remember, the actual exam questions won’t be identical to the ones in these papers.
Step 3: Online Training
ITIL Foundation Training usually goes on for around two and a half days, with the exam usually happening at the end of the training. However, this can vary depending on the training provider. If you prefer to study on your own for the Foundation test or want to learn in a different way, like through online classes, that’s an option too. Training organizations approved by AXELOS provide the training and set their own prices for it.
Step 4: ITIL Foundation Books
We are all aware of the value of books and their effectiveness. They not only assist you in better understanding the subject, but they also clarify your fundamentals. AXELOS recognizes your concern and offers ITIL Foundation Certification, and ITIL 4 Edition information to assist students in studying for the test. The ITIL Foundation, ITIL 4 Edition is now available in French, German, and Spanish from the TASO shop.
Step 5: Online Forums
Even after reading your books, there’s a chance you’ll have some big reservations. In such cases, join a community or an online forum where you can get all of your exam-related questions answered. With so many applicants on the same path as you, you’ll have no trouble connecting with them. Joining online forums will also contribute nothing to your knowledge but will help you improve your own abilities.
Step 6: Practice Tests
Practicing is essential for passing any certification test, and ITIL is no exception. As a result, make sure to practice as often as possible. Practice exams are a great way to improve your preparation and enhance your confidence. Also, remember to check over your incorrect responses as well. This gives you time to consider where you’re lacking, and you can begin improving on those areas. Start with ITIL Foundation Practice Test to stay ahead of your competition!
