ITIL 4 Foundation Exam
The ITIL 4 Foundation certification exam is designed as an introduction to ITIL 4 that enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services. The certification can help IT professionals or others working within an organization that has adopted ITIL.
Who should take the exam?
The ITIL certification is useful for the various candidates-
- Firstly, those candidates who lack a basic understanding of the ITIL framework
- Secondly, those candidates who desire to understand how ITIL can be utilised to intensify IT service management
- Also, the IT professionals or others working candidates within an organization that have adopted ITIL.
Exam Format
The ITIL 4 Foundation exam consists of 40 multiple-choice questions. And, the candidate must complete the ITIL examination within 60 minutes. In addition, candidates must achieve 65% and above to qualify the same. Also, view the table below for more information. The ITIL 4 Foundation examinations are currently available in the following languages:
- English
- Brazilian Portuguese
- Chinese
- Dutch
- French
- German
- Italian
- Japanese
- Polish
- Spanish
How to schedule the exam?
There are two routes to obtain the ITIL Foundation Certification –
- Sit the exams at the end of a training course with an Accredited Training Organization (ATO)
- Study privately and then book the exam without a training course via PeopleCert
ITIL Foundation Course
Understand the key concepts of service management
1.1 Recall the definition of:
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor
1.2 Describe the key concepts of creating value with services:
a) Cost
b) Value
c) Organization
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty
1.3 Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
2.1 Describe the nature, use and interaction of the guiding principles
2.2 Explain the use of the guiding principles:
a) Focus on value
b) Start where you are
c) Progress iteratively with feedback
d) Collaborate and promote visibility
e) Think and work holistically
f) Keep it simple and practical
g) Optimize and automate
Understand the four dimensions of service management
3.1 Describe the four dimensions of service management :
a) Organizations and people
b) Information and technology
c) Partners and suppliers
d) Value streams and processes
ITIL® 4 Foundation level Interview Questions
Understand the purpose and components of the ITIL service value system
4.1 Describe the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
5.1 Describe the interconnected nature of the service value chain and how this supports value streams
5.2 Describe the purpose of each value chain activity:
a) Plan
b) Improve
c) Engage
d) Design & transition
e) Obtain/build
f) Deliver & support
Know the purpose and key terms of 15 ITIL practices
6.1 Recall the purpose of the following ITIL practices:
a) Information security management
b) Relationship management
c) Supplier management
d) IT asset management
e) Monitoring and event management
f) Release management
g) Service configuration management
h) Deployment management
i) Continual improvement
j) Change enablement
k) Incident management
l) Problem management
m) Service request management
n) Service desk
o) Service level management
6.2 Recall definitions of the following ITIL terms:
a) IT asset
b) Event
c) Configuration item
d) Change
e) Incident
f) Problem
g) Known error
Understand 7 ITIL practices
7.1 Explain the following ITIL practices in detail, excluding how
they fit within the service value chain:
a) Continual improvement (5.1.2) including:
- The continual improvement model
b) Change enablement
c) Incident management
d) Problem management
e) Service request management
f) Service desk
g) Service level management
Candidates Syllabus: ITIL 4 Foundation
Exam Policies
AXELOS is a globally recognized certification, committed to nurturing best practice communities on a global scale. AXELOS provides exam details to the potential candidates with a view to creating better outcomes. These exam details are a compendium of exam procedures, exam details, before and after exam policies.
For More Queries Visit : ITIL 4 Foundation FAQs
ITIL Learning Resources
We will be providing the learning resources to get the most from your efforts in the exam preparation WITH OUR ITIL Foundation Study Guide.
Exam Objectvies
Understanding ITIL Foundation ExamConcepts is overcritical, but it’s also vital to understand the ITIL Exam pattern so that you’ll feel completely confident. It is highly recommended to review each and every objective rigorously. This includes reviewing each topic and its respective sub-topic. Don’t forget to do your homework before you begin with your preparation as it will help you to stay on the same page as the ITIL exam.
Sample Papers
AXELOS being a responsible vendor has produced a series of sample papers that the candidates can use to help prepare for the exam. These papers will guide you on how the questions are typically presented and you can use them to test your knowledge and understanding while you study. However, remember that the actual questions you receive in your examinations will differ from the examples in these papers.
ITIL Foundation Training
ITIL Foundation Training Online typically lasts for two and a half days and the examination generally takes place at the end of the training, depending on the training provider. Interested candidates can also opt for self-study for the Foundation exam and may choose to take training in another format, such as distance learning. Training is delivered by AXELOS’ Accredited Training Organizations, who set their own rates.
ITIL Foundation Books
We all are familiar with the importance of books and how efficient they are. They not only help you understand the concept better but also makes your basics clear. AXELOS understands your concern and thus it provides the ITIL Foundation, ITIL 4 Edition guidance to help candidates prepare for the exam. The ITIL Foundation, ITIL 4 Edition has now been translated into French, German and Spanish and these titles are now easily available from the TASO shop.
Online Forums
There are chances that even after going through your books, you are left with some major doubts. In such cases, make sure you join a community or an online forum where you can clear all your exam-related doubts. With so many candidates going on the same journey as yours, you’ll be able to connect with them easily. Also, joining online forums will add nothing but will lead to enhancements of your own skills.
Practice Tests
Practicing is the key to qualifying any certification exam and ITIL is no different. So, make sure to take ITIL Foundation Practice Tests. If you wish to strengthen your preparation process as well as boost your confidence, then you must try practice tests. Also, keep in mind to always go through your wrong answers too. Doing this provides you a room to think where you’re lacking and you can start working on your weak areas. For more practice sets, CLICK HERE.
Get ready to Practice and Prepare for ITIL 4 Foundation Exam
