ServiceNow CIS-Hardware Asset Management certification training is in high demand in the IT industry. The CIS-Hardware Asset Management certification has become a global standard for many successful IT companies in recent years. In this blog, we will discuss ways through which you can prepare for CIS-Hardware Asset Management (HAM) Exam and ace the exam in one sitting!
About CIS-Hardware Asset Management (HAM) Exam
The CIS-Hardware Asset Management (HAM) Exam was designed to assess a candidate’s ability to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM Asset Management apps as well as the management of ServiceNow Hardware Asset Management (HAM) apps. The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) Exam Specification defines the goal, audience, testing options, exam topic coverage, test structure, and prerequisites for becoming a ServiceNow HAM Implementation Specialist.
Customers, partners, sales engineers, workers, and others who want to become a ServiceNow HAM Certified Implementation Specialist can take the test.
Exam Format
The exam contains 60 questions.
- Multiple Alternative (single answer)
There are at least four possible answers for each multiple-choice question on the exam. Choose the one response that best answers the question. - Multiple Selection (select all that apply)
There are at least four possible answers for each multiple-choice question on the exam. The question will specify how many responses should be chosen. Choose ALL responses that are correct.
respond to the question There is no provision for partial credit.
Recommended Knowledge
Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances are required for the CIS-Hardware Asset Management (HAM) exam –
- Participate in at least two ServiceNow implementation projects, namely ITSM Asset Management and Hardware Asset Management (HAM)
- Understanding of industry terms, terminologies, acronyms, and initialisms
Let us now look at the step-by-step guide which will help you ace the exam –
Step 1 – Get to know about the prerequisites
You must first complete the required training course(s) listed below before sitting for the Certified Implementation Specialist – Hardware Asset Management exam. The exam’s source material is available in the ServiceNow training course listed below (s).
Fundamentals of Hardware Asset Management – Upon completion, the candidate will be given a voucher code to use to register for the Certified Implementation Specialist – Hardware Asset Management exam.
Step 2 – Know about the syllabus
This is the course outline for this exam –
IT Asset Management Overview & Fundamentals: 20%
- IT Asset Management Basics
- Core IT asset management terminology, concepts, and goals
- Hardware Asset Lifecycle
- Hardware asset lifecycle, stages, and components
- Application Introduction and Recommended Practices
- Implementing hardware asset management (e.g., best practices, capability blueprint, Now Create implementation methodology)
- Implementing Hardware Asset Management in ServiceNow
- IT asset management personas, roles, and groups
- Implementing hardware asset management in ServiceNow – ITSM Asset Management and Hardware Asset Management (HAM) (e.g., resources, plugins, processes, capabilities,navigation)
Data Integrity – Attributes and Data Sources: 27%
- Trustworthy Data Fundamentals
- Trustworthy data (e.g., what is it, why it is critical for ITAM)
- Creating Trustworthy Data
- Assets vs. configuration items (CIs) (e.g., characteristics,
relationships) - Creating hardware assets and CIs (e.g., processes, asset states, device details, hardware models, hardware model
categories, CI classes) - Managing hardware assets and CIs (e.g., asset and CI data synchronization, enforcing CI verification, asset tracking,
tracking strategies)
- Assets vs. configuration items (CIs) (e.g., characteristics,
- Hardware Discovery and Normalization
- Using Discovery, CMDB, and Normalization Data Services (NDS) to provide trustworthy data.
- HAM Hardware Model Normalization
- What it does and does not do
- What data it provides (e.g., key fields, hardware model lifecycle data)
- How it works (e.g., process, hardware model normalization tables, normalization statuses, manual normalization, resolving normalization issues, Hardware Model Normalization Overview dashboard)
- ServiceNow hardware model Content Service (e.g., how it supports normalization, process).
Practical Management of IT Assets: 30%
- Consumables
- Assets vs. consumables
- Managing consumables (e.g., creating, tracking, consuming)
- Inventory and Stock
- Managing inventory and stock (e.g., tracking, transfer orders,
stock rules) - Asset audits (e.g., process)
- Managing inventory and stock (e.g., tracking, transfer orders,
- Automating Asset Management Lifecycle
- Automating asset population into ServiceNow (e.g., import and update sets, process, transform maps, complex imports)
- Automating asset inventory with HAM (e.g., Mobile Asset Inventory Audit, process, creating audits, scanning assets,
reviewing assets, completing audits) - Managing asset retirement (e.g., asset states, process (manual and automated), workflows)
- Automating hardware asset lifecycle with HAM (e.g., goals, asset flows and asset tasks, processes, standard flows, customizing flows, asset actions)
- Contract and Change Management
- Managing hardware contracts (e.g., creating, adjusting, lifecycle)
Operational Integration of IT Asset Management Processes: 18%
- Reports and Dashboards
- Generating asset reports for IT Asset Management (e.g., available reports, process, customizing)
- Using IT Asset Management dashboards (e.g., Overview, My Assets, purpose, process, data available)
- Using HAM Hardware Asset Manager dashboard (e.g., purpose, process, data available
- Requests and Procurement
- Managing requests and procurement in ITSM Asset
- Management (e.g., catalogs, publishing, ordering, sourcing, receiving, purchase orders, using mobile ITAM apps)
- Automating stock management in ITSM Asset Management and HAM (e.g., from warehouses, from vendors, configuring stock rules, bulk stock orders)
- Extending Asset Management
- Asset management vs. configuration management
- Extending asset management and configuration management (e.g., extending asset/CI/product model classes, process, recommended practices)
- Data Accuracy
- Define data management and hygiene
- Data certification (e.g., roles, process, filters, schedules)
- Data hygiene
Financial Management of IT Assets: 5%
- Hardware Contract Financials
- Key components of hardware contract financials (e.g., contract rate cards, expense lines, processing costs)
- IT Cost Management
- Understand IT Cost Management (e.g., depreciation, fixed assets, total cost of ownership)
Step 3 – Participate in the community
Participating in a study group can help and motivate an individual to learn more. The group discussions will help students gain the knowledge they need to pass the exam. Interacting with people on the same professional path as you would be advantageous. As a result of these exchanges, the study becomes more comprehensive. Introverts who typically avoid discussion will have an opportunity to speak up. Forums are excellent for building the kind of community required for understanding others. You must practice, talk, and investigate to become a successful CIS-Hardware Asset Management (HAM) expert.
Step 4 – Learn with an official learning path
On its Learning Platform, ServiceNow provides up-to-the-minute information and details about the CIS-Hardware Asset Management (HAM) certification test. All exam-related information is available here. For candidates taking the exam, the ServiceNow Learning Path will also provide you with a variety of training and courses to refer to.
Step 5 – Refer to practice tests
You must practice mastering something, and the best way to practice is to use sample papers and test series that simulate a real-time exam. After all, practice makes perfect, and Testpreptaining is here to assist you with your CIS-Hardware Asset Management (HAM) exam preparation. Analyzing your answers will reveal where you should focus your efforts and whether you are on track to complete the exam objectives.
Last Words
To pass any exam, you must have a well-planned strategy and study guide. There are numerous resources available to help you prepare for the exam. You must study, practice, and put in a lot of effort to pass the CIS-Hardware Asset Management (HAM) exam.
