CIS-Hardware Asset Management (HAM) Practice Exam
CIS-Hardware Asset Management (HAM) Practice Exam
About CIS-Hardware Asset Management (HAM) Practice Exam
The CIS-Hardware Asset Management (HAM) Exam has been developed to validate the skills and knowledge of the candidate to contribute towards the configuration, implementation, and maintenance of the ServiceNow ITSM Asset Management and handling the ServiceNow Hardware Asset Management (HAM) applications.
Who should take the exam?
The Certified Implementation Specialist – Hardware Asset Management (HAM) exam is suitable for ServiceNow customers, partners, sales engineers, employees, and others interested in becoming a ServiceNow HAM Certified Implementation Specialist.
Recommended Knowledge
For CIS-Hardware Asset Management (HAM) exam, ServiceNow recommends the completion of the training course(s) and certification(s) in preparation for the exam -
- ServiceNow Fundamentals
- Get Started with Now Create (On-demand)
- ServiceNow Platform Implementation
- System Administration Advanced
- Hardware Asset Simulator
- ServiceNow Subscription Model (On-demand)
- CIS-Hardware Asset Management: Certification Exam Preparation (On-demand)
- Configuration Management Database (CMDB) Fundamentals
- Flow Designer Fundamentals
Additional Recommended Experience
The CIS-Hardware Asset Management (HAM) exam requires six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances as well -
- Participate in at least two ServiceNow deployment projects, specifically ITSM Asset Management and Hardware Asset Management (HAM)
- Knowledge of industry concepts, terminology, acronyms, and initialisms
Course Outline
The CIS-Hardware Asset Management (HAM) Exam covers the following topics -
Domain 1 - Understand IT Asset Management Overview & Fundamentals (20%)
A – Learn Basics of IT Asset Management
- Explain core IT asset management terminology, concepts, and goals
B – Learn Hardware Asset Lifecycle
- Explain Hardware asset lifecycle, stages, and components
C – Learn Application Introduction and Recommended Practices
- Explain the concept of implementing hardware asset management
D – Learn Implementing Hardware Asset Management in ServiceNow
- Explain IT asset management personas, roles, and groups
- Explain Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM)
Domain 2 - Understand Data Integrity – Attributes and Data Sources (27%)
A – Learn Trustworthy Data Fundamentals
- Explain Trustworthy data (e.g., what is it, why it is critical for ITAM)
B – Learn Creating Trustworthy Data
- Explain Assets vs. configuration items (CIs) (including, characteristics, relationships)
- Explain creating hardware assets and CIs (including, processes, asset states, device details, hardware models, hardware model categories, CI classes)
- Explain the process of managing hardware assets and CIs (including, asset and CI data synchronization, enforcing CI verification, asset tracking, tracking strategies)
C – Learn Hardware Discovery and Normalization
- Explain using Discovery, CMDB, and Normalization Data Services (NDS) to provide trustworthy data
D – Learn HAM Hardware Model Normalization
- What it offers and does not do
- What data it provides (e.g., key fields, hardware model lifecycle data)
- How it works (e.g., process, hardware model normalization tables, normalization statuses, manual normalization, resolving normalization issues, Hardware Model Normalization Overview dashboard)
- ServiceNow hardware model Content Service (e.g., how it supports normalization, process)
Domain 3 - Practical Management of IT Assets (30%)
A – Learn about Consumables
- Explain Assets vs. consumables
- Explain Managing consumables (like, creating, tracking, consuming)
B – Learn about Inventory and Stock
- Explain Managing inventory and stock (e.g., tracking, transfer orders, stock rules)
- Explain Asset audits (e.g., process)
C – Learn Automating Asset Management Lifecycle
- Explain Automating asset population into ServiceNow (like, import and update sets, process, transform maps, complex imports)
- Explain Automating asset inventory with HAM (e.g., Mobile Asset Inventory Audit, process, creating audits, scanning assets, reviewing assets, completing audits)
- Explain managing asset retirement (like, asset states, process (manual and automated), workflows)
- Explain automating hardware asset lifecycle with HAM (like, goals, asset flows and asset tasks, processes, standard flows, customizing flows, asset actions)
D – Learn Contract and Change Management
- Explain Managing hardware contracts (including, creating, adjusting, lifecycle)
Domain 4 - Understand Operational Integration of IT Asset Management Processes (18%)
A – Learn about Reports and Dashboards
- Explain Generating asset reports for IT Asset Management (like, available reports, process, customizing)
- Explain the IT Asset Management dashboards (including, Overview, My Assets, purpose, process, data available)
- Explain HAM Hardware Asset Manager dashboard (including, purpose, process, data available
B – Learn Requests and Procurement
- Explain Managing requests and procurement in ITSM Asset Management (e.g., catalogs, publishing, ordering, sourcing, receiving, purchase orders, using mobile ITAM apps)
- Explain Automating stock management in ITSM Asset Management and HAM (e.g., from warehouses, from vendors, configuring stock rules, bulk stock orders)
C – Learn Extending Asset Management
- Explain Asset management vs. configuration management
- Explain the concept of Extending asset management and configuration management (e.g., extending asset/CI/product model classes, process, recommended practices)
D – Learn Data Accuracy
- Explain data management and hygiene
- Explain Data certification (e.g., roles, process, filters, schedules)
- Explain Data hygiene
Domain 5 - Financial Management of IT Assets (5%)
A – Learn Hardware Contract Financials
- Explain Key components of hardware contract financials (e.g., contract rate cards, expense lines, processing costs)
B – Learn IT Cost Management
- Explain understand IT Cost Management (e.g., depreciation, fixed assets, total cost of ownership)
What do we offer?
- Full-Length Mock Test with unique questions in each test set
- Practice objective questions with section-wise scores
- An in-depth and exhaustive explanation for every question
- Reliable exam reports evaluating strengths and weaknesses
- Latest Questions with an updated version
- Tips & Tricks to crack the test
- Unlimited access
What are our Practice Exams?
- Practice exams have been designed by professionals and domain experts that simulate real-time exam scenarios.
- Practice exam questions have been created on the basis of content outlined in the official documentation.
- Each set in the practice exam contains unique questions built with the intent to provide real-time experience to the candidates as well as gain more confidence during exam preparation.
- Practice exams help to self-evaluate against the exam content and work towards building strength to clear the exam.
- You can also create your own practice exam based on your choice and preference
