ServiceNow Certified Performance Analytics Specialist Sample Question

Question 1- On the breakdown source record, what option provides insight into whether additional breakdowns are needed or data values need to be adjusted?

• A. Security type
• B. Related List Conditions
• C. Label for unmatched
• D. Run Diagnostics

Correct Answer: C 

Question 2 – What options are available to update a single score visualization in real-time?

• A. Background refresh interval (minutes)
• B. Show score update time
• C. Real-time update
• D. Live refresh date (seconds)

Correct Answer: C 

Question 3 – Which of the following are the ‘related lists’ available on the formula indicator form? (Choose three.)

• A. Targets
• B. Contributing Indicators
• C. Breakdowns
• D. Signals

Correct Answer: ABC

Question 4 – In the UI Builder, which visualization type allows adding multiple data sources of the same type? (Choose two.)

• A. Single Score
• B. Time Series
• C. Pie and donuts
• D. Bars

Correct Answer: BC

Question 5 – Which of the following is true regarding the creation of User Experience filters? (Choose three.)

• A. The users having admin roles only can create User Experience filters.
• B. You need to configure an event handler for applying the filters, for working in workspaces
• C. The filter you create in the Now Experience UI Builder is available in all workspaces.
• D. A single filter can be used across all visualizations in a workspace.

Correct Answer: ABD

Question 6 – How are notifications supported by KPI Signals?

• A. By forwarding email notifications
• B. By automated signal detection jobs
• C. Through regular back-ups
• D. By setting auto-reply responses

Correct Answer: B

Question 7 – Which role or permission is required of users to dismiss or reset a baseline?

• A. Responsible users without workspace access
• B. Users with the admin, pa_admin, or pa_kpi_signal_admin role without being a responsible user
• C. Only users with the admin role
• D. Users irrespective of their level of responsibility

Correct Answer: B

Question 8 – Using time periods, what calendar type can be used to analyze scores?

• A. Team Calendar
• B. Maintenance Calendar
• C. Custom Business Calendar
• D. On-Call Calendar

Correct Answer: C 

Question 9 – Out of the following, which statements correctly describe the Performance Analytics application? 

• A. It works as a replacement for standard ServiceNow reporting 
• B. It adds trending capabilities to ServiceNow reporting
• C. It is available for Incident Management at no additional cost
• D. An off-platform data warehousing solution

Correct Answer: B, C 

Question 10 – Which of the following field is often included in the Conditions list of an Indicator Source? 

• A. Integer 
• B. String 
• C. Reference 
• D. Date-Time 

Correct Answer: D 

Question 11 – Out of the following, which are effective breakdowns sources?

• A. State 
• B. Last updated 
• C. Short Description 
• D. Category 
• E. Assignment Group 

Correct Answer: A, D, E 

Question 12 – When collecting historic data, which indicator should not be included because its data is not meaningful in a historical context?

• A. Summed age of open problems 
• B. Number of open incidents not updated in last 90 days 
• C. Number of closed requests 
• D. Average Incident Backlog growth 

Correct Answer: B

Question 13 –  Out of the following, identify the correct list of items that can be added to a dashboard. 

• A. Indicators, Reports, Widgets, Interactive Filters, Scorecards 
• B. Collection Jobs, Element Filters, Scorecards, Indicators, Reports 
• C. Widgets, Reports, Interactive Filters 
• D. Indicators, Reports, Interactive Filters 

Correct Answer: C

Question 14 –  What is the procedure for creating and associating breakdowns on the breakdown source form?

• A. Via ‘Create Breakdowns’ related link
• B. Through the ‘Additional actions’ menu
• C. By clicking the ‘New’ button on the ‘Breakdowns’ related list
• D. By the addition of multiple ‘Facts tables’ under the Source tab

Correct Answer: C

Question 15 – Where can you find trends, breakdowns, and associated records for a specific indicator in Workspaces?

• A. My Workspace
• B. My Lists
• C. KPI Details
• D. KPI Signals

Correct Answer: C

Question 16 – Who is capable of creating responsive dashboards?

• A. Users with a pa_viewer role
• B. Users with pa_power_user or pa_admin role
• C. Users with dashboard_editor role
• D. Users with any role

Correct Answer: D

Question 17 – You want to trend incidents based on their priorities. To enable that, which object needs to be configured?

• A. Collection Job
• B. Element
• C. Breakdown
• D. Threshold

Correct Answer: C

Question 18 – To access the indicators or their sources linked to the formula indicator record, what related list should you use?

• A.Breakdowns
• B.Contributing Indicators
• C.Indicator Groups
• D.Managed Sources

Correct Answer: B

Question 19 – In Analytics Q&A, which of the following is suggested as a query? (Choose three.)

• A.Recent searches
• B.Tables and columns
• C.Breakdowns
• D.Indicators

Correct Answer: A, B, D

Question 20 – Identify the true statements about configuring pie, donut, and single score visualizations in workspaces.

• A. Data labels are shown as percentages or values, or both.
• B. Legend percentages along with values are shown
• C. Name of the metric label name is displayed near the metric value.
• D. Set gradient, texture, or no color options for data display.

Correct Answer: A, B, C