Salesforce User Experience (UX) Designer FAQ
What is a Salesforce User Experience(UX) Designer?
Salesforce Certified User Experience (UX) Designer certifications are intended for people who are interested in or already working in the design field of the Salesforce platform. You earn this certification to prove your basic understanding of problem-solving and design using UX concepts, and to demonstrate your ability to deliver these experiences using Salesforce Platform core features. Candidate should have the ability to determine the needs, requirements, and desires of customers as part of the human-centered design process.
Does Salesforce recommend any training course for this exam?
The following are the highly recommended courses to help you gain a thorough understanding crucial to pass the Salesforce User Experience(UX) Designer exam:
What does a Salesforce User Experience(UX) Designer do?
The Salesforce User Experience(UX) Designer candidate has the experience, skills, knowledge, and ability in the following:
- Analysis of business and design requirements
- Facilitation of design strategy based on the scope of user and content
- Salesforce personas and which processes they use
- Key design systems and principles
- Mobile UX design
- Incorporation of human-centered design into customer solutions
- Guidelines and UX design strategy for accessibility and inclusion
- Declarative features of Salesforce and how they can impact user experience
- Application of branding and styling to impact user adoption and experience
- Planning and facilitation of testing and validation related to the goals of the design
- Change management design
- Out-of-the-box Salesforce Lightning Design System (SLDS) solutions versus customization
- Utilization of SLDS to create new and customized component functionality
Are Salesforce certifications in demand?
Customer business requirements can be met via Salesforce User Experience(UX) Designers in a maintainable and scalable way. They are also capable of contributing to the long-term success of customers. Customers, partners, employees, and anyone who wishes to demonstrate expertise in this field can benefit from the credential.
Are there any prerequisites for the exam?
The Salesforce UX Designer program requires candidates to have at least 6 months of hands-on UX designer experience, as well as experience as a UX engineer, administrator, stakeholder, facilitator, or researcher. Furthermore, Salesforce UX Designers should ideally have 3 to 6 months of practical experience on the Salesforce Platform utilizing UX design concepts
What are the Domains covered in this exam?
The exam objectives and course outline are:
- Discovery: 13%
- UX Fundamentals: 16%
- Human-Centered Design: 12%
- Declarative Design: 27%
- Testing: 11%
- Salesforce Lightning Design System (SLDS): 21%
How Many questions are there in the Exam?
There are 60 multiple-choice/multiple-select questions and up to 5 unscored questions in the exam.
What is the duration of the Exam?
The time duration of the exam is 105 minutes (time allows for unscored questions)
How much does the Exam Cost?
The exam will cost you $200 USD plus applicable taxes as required per local law.
What is the Passing score in the Exam?
65% is the passing score.
How many attempts are Available for the Exam?
There are 3 attempts available in a year for this exam
What is the Exam Retake Policy?
Salesforce allows 3 attempts. Also, the fee for each retake is $100 USD.
How do I check my Salesforce certification?
To verify your Salesforce certification, you need to visit the Trailhead Verification Page. Then, you need to enter your email under “Certification Holders: Check Your Status”. Your credential details will be emailed to you.
How do I maintain my Salesforce certification?
To maintain your Salesforce Certification you need to complete all the Trailhead Maintenance Modules. Therefore, keep a check on the available updates for your certification at Trailhead’s official website.
For how long is my certification valid?
The Salesforce certifications are valid for a period of 3 years.
What are the modes to take the Exam?
The exam is available in two ways. It can either be offsite proctored or online proctored. Choose the one based on your schedule.
