Salesforce Advanced Administrator (ADM-211)
Cracking the certifications always adds more weightage to your resume. But you need to have perfect study guide and material to be able to make through the exam. The Salesforce Advanced Administrator (ADM-211) program is designed for individuals who have expertise as a seasoned Salesforce Administrator. Let us get into details of this valuable credential.
About Salesforce Advanced Administrator (ADM-211) Exam
The Salesforce Certified Advanced Administrator program is designed for individuals who have expertise as a seasoned Salesforce Administrator. The program encompasses the breadth of applications, the features and functions available to an end user, and the advanced configuration, management, and application extending options available to an Administrator across the Sales Cloud, Service Cloud, and Salesforce Chatter applications.
Prerequisites for the exam
The first credential in the program is the Salesforce Certified Administrator. This credential focuses on the features and functionality used to maintain a Salesforce implementation. The second level in the program is the Salesforce Certified Advanced Administrator. This credential is targeted toward the Salesforce Certified Administrator who has mastered the advanced Salesforce configuration maintenance, and is able to use the advanced features and functionality to solve a variety of business problems.
Exam overview
Salesforce Advanced Administrator exam details include:
- Content: 60 multiple-choice/multiple-select questions
- Time allotted to complete the exam: 105 minutes
- Passing score: 65%
- Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment.
- References: No hard-copy or online materials may be referenced during the exam
- Prerequisite: Salesforce Certified Administrator credential
Recommended Knowledge
The candidate should be able to:
- Appropriately define record and field data access based on business requirements.
- Create custom objects and define the appropriate relationship types.
- Set up and configure Sales Cloud applications, including products, price books, schedules, and quotes.
- Understand the capabilities of Customizable Forecasting and Collaborative Forecasting.
- Set up and configure Service Cloud applications, including Salesforce Knowledge and entitlements.
- Assess, cleanse, and maintain data quality using standard Salesforce functionality.
- Set up and configure Salesforce CRM Content.
- Understand the capabilities of sandboxes and the tools available to move data between environments.
- Use custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, and cross-filters to build reports that meet complex business requirements.
- Use dynamic dashboards and dashboard filters to enhance dashboards.
- Create workflow rules, approval processes, and formula fields to automate complex business processes.
Registration policy
You can schedule your exam at Kryterion global testing solution. Go to official salesforce site and create your Webassessor account. Select the exam and follow the other on-screen dialogues. You are all set for taking the exam.
Exam retaking policy
The price of retaking the salesforce community consultant exam is 50% the actual amount of taking the exam. Therefore, the price for retaking the exam is $100.
Salesforce updates all certification exams 3 times per year in accordance with Salesforce release cycles (Winter, Spring, Summer). Within each release cycle, you have 3 chances to take the same certification exam (i.e., Salesforce Certified Administrator).
- If you fail your first exam attempt within a release cycle, you must wait 24 hours before registering for a second attempt.
- If you fail your second attempt within a release cycle, you must wait 14 days before registering for a third attempt.
- If you fail your third attempt within a release cycle, you must wait until the next release cycle begins before registering for the exam again.
Attempts will reset with the beginning of the next release cycle. So, you can take the same exam 3 times within one release cycle.
Other exam policies
Make sure, before sitting for the exam you have complete knowledge of all the terms and conditions and exam policies of the vendor so that you do not miss out on anything important for taking the exam. you can visit official site for salesforce exams to gather all the exam related information. Or, to know more, you can also visit: Salesforce Advanced Administrator (ADM-211) FAQs
Syllabus Details
The Salesforce Advanced Administrator exam guide covers these sections, given below along with their weightage –
Security and Access (20%)
- Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).
- Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.
- Given a scenario determine the implications of user authentication.
- Compare and contrast the capabilities of a complex business model. (Person accounts, Account, Contacts, and Contact to multiple Accounts.)
Objects and Applications (19%)
- Given a scenario, determine the appropriate solution to enhance or extend objects. (master-detail, lookup, junction object, related list, record type, schema builder, and object creator).
- Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications. (app manager, lightning app builder, dynamic forms, standard lightning page components, console, and lightning page analyze button.)
Auditing and Monitoring (10%)
- Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail).
- Explain how to ensure sensitive data is setup to support a business/legal/compliance use case in production and sandbox environments.
- Explain how to review and troubleshoot security settings including pending updates that may change system access.
Cloud Applications (11%)
- Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes
- Distinguish and understand the implications and capabilities of Forecasting and Territory Management
- Explain how to create and maintain Salesforce Knowledge (article record types, data categories).
- Explain how to create and maintain service entitlements and entitlement processes.
- Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).
- Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.
Data and Analytics Management (13%)
- Explain the tools and best practices for assessing, improving and enriching data quality. (data types, validation, managing duplicates, enriching, archiving).
- Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
- Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce platform. (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).
- Given a scenario, identify the appropriate tools and methods for importing data into Salesforce. (data import wizard, data loader, and external ID).
Environment Management and Deployment (7%)
- Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange – managed/unmanaged).
- Describe the capabilities and best practices for using change sets to move metadata between environments.
Process Automation (20%)
- Given a complex scenario, determine the solution using the best tool, or combination of tools to solve a business problem
- Given a scenario identify the appropriate tool or method for troubleshooting declarative automation.
- Given a scenario, explain the capabilities and limitations of each declarative automation tool.
- Understand the implications of the order of execution when using automation tools.
Salesforce Advanced Administrator Certification Preparation resources
There are numerous preparatory resources for the preparation but you ought to choose the best ones in order to pass the exam with flying colors. Make sure that the resources you choose are reliable in terms of content and offer you a lot of practice along with a strong conceptual understanding of the topics. You can refer to the Salesforce Advanced Administrator exam guide, books, online training, and instructor-led training. All you have to keep in mind is that practice is the only way which can help in understanding concepts in a better way. Have a look at a handful of resources:
Books
Books are indeed the first resource that comes to our mind while preparing for any kind of exam. they are readily available and we choose books according to our ease. You can refer to many books available in online stores, book stores, or libraries as per your level of understanding. Make sure books are reliable in terms of content and cover all the topics that are mentioned in the syllabus outline. You can refer to some of the Salesforce Advanced Administrator books mentioned below:
- Salesforce Advanced Administrator Certification Guide
- Salesforce CRM – The Definitive Admin Handbook: Build, configure, and customize Salesforce CRM and mobile solutions, 5th Edition
Trailblazer community – Online community
Online community is the best platform for asking your doubts related to the exam. there is no better guide than an experienced person, so, don’t be hesitant to ask your doubts related to the exam. you can also ask the people about their study strategy and other useful resources for the exam. Trailblazer community– this is an official community by salesforce so, this is one of the authentic sources.
Online classes and instructor led courses
There are many sites that are reliable enough in providing online classes and instructor led training by world class trainers. These trainers have complete knowledge of the subject and can be really helpful in gaining conceptual understanding and clearing the doubts. Even, salesforce has its own courses which are mentioned below –
- Administration Essentials for Experienced Admins (ADM 211)
- Certification Preparation for Advanced Administrator (CRT 211)
- Administration Essentials for Experienced Admins in Lightning Experience (ADX211)
- Admin Essentials for Experienced Admins in Lightning Experience Extended (ADX-211E)
Practice papers and test series
After you are done with the preparation of the syllabus, you need to practice a lot to pass the exam. as the exam is not so easygoing, you need to make sure that you have had enough practice. Try a free Salesforce Advanced Administrator exam practice test now. You can find the practice papers on various reliable sites and on also on the site of the salesforce exam. practicing more and more will help you in identifying loopholes and weak portions of your preparation. The Salesforce Advanced Administrator certification dumps will help you in improving and knowing the level of your preparation.
