Salesforce Advanced Administrator (ADM-211)

Salesforce Advanced Administrator (ADM-211) is a Comprehensive course designed for administrators, who want to intensify their existing skills and knowledge about using Salesforce to resolve most pressing business needs. This course uses real-world scenarios, Administration Essentials for Experienced Administrators.

The Salesforce Advanced Administrator ADM-211 course covers topics such as extending Salesforce with custom objects and apps, generating complex reports and dashboards, and automating complex business processes to help you work more efficiently and get more out of Salesforce.

Benefits from this Course

Determine and implement appropriate data access and visibility settings
Manage configuration changes in a sandbox environment and move data between environments using change sets
Extend the functionality of your implementation with custom objects and apps
Extend your reporting to provide up-to-date views of your business
Customize the Salesforce mobile app and create quick actions to increase efficiency
Improve data quality so that the ongoing task of data maintenance is not so overwhelming
Implement complex business processes using workflow rules, Process Builder, approval processes, and flows.

Intended Audience

Administrators with experience in using Salesforce
Administrators who have completed the Administration Essentials for New Admins course.

Exam Details

Exam Name: Salesforce Advanced Administrator
Exam Code: ADM-211
Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
Test Duration: 105 minutes
Registration fee: USD 200 plus applicable taxes as required per local law
Retake fee: USD 100 plus applicable taxes as required per local law
Passing score: 65%

Check: Salesforce Advanced Administrator Interview Questions

Scheduling the Exam

The ADM-211 exams can be scheduled either at an onsite proctored center or online with a virtual proctor through the salesforce testing partner, Kryterion Global Testing Solutions.

For more details related to exam policies visit: Salesforce Advanced Administrator (ADM-211) FAQ

Exam Outline

The Salesforce Advanced Administrator exam guide covers the following topics:

Security and Access: 20%

Determine the implications to record and field data access (Sharing model, controlled by the parent, grant access by hierarchies, profile vs. sharing rules, communities’ security settings, field and record-level access, sharing rules, field-level security, and record types). (Salesforce Documentation: Review Data Management)
Describe the capabilities of Enterprise Territory Management and the implications for the sharing model. (Salesforce Documentation: Territory Management Concepts)
Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration. (Salesforce Documentation: Delegate Administrative Duties)

Extending Custom Objects and Applications: 8%

Describe the appropriate use of relationship types when building custom objects (master-detail, lookup). (Salesforce Documentation: Object Relationships Overview)

Auditing and Monitoring: 6%

Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail). (Salesforce Documentation: Monitor Your Organization)

Sales Cloud Applications: 10%

Explain how to customize and maintain products, price books, schedules, and quotes. (Salesforce Documentation: Manage Price Books)
Describe the capabilities of forecasting (categories, hierarchy, quotas). (Salesforce Documentation: Forecasts)

Service Cloud Applications: 10%

Explain how to create and maintain Salesforce Knowledge (article record types, data categories). (Salesforce Documentation: Salesforce Knowledge)
Explain how to create and maintain service entitlements and entitlement processes. (Salesforce Documentation: Set Up and Manage Entitlements and Milestones)
Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Communities, Omni-Channel). (Salesforce Documentation: Engage with Your Customers)

Data Management: 10%

Explain the tools and best practices for improving and enriching data quality (validation, managing duplicates, enriching, archiving). (Salesforce Documentation: Improve Data Quality)

Content Management: 3%

Explain how to set up and maintain Salesforce Content. (Salesforce Documentation: Set Up Salesforce CRM Content)

Change Management: 10%

Describe the options available to move metadata between environments (change sets, Salesforce extensions for Visual Studio Code). (Salesforce Documentation: Deploy a Community from Sandbox to Production)
Describe the capabilities and best practices for using change sets to move metadata between environments. (Salesforce Documentation: Change Sets Best Practices)

Analytics, Reports and Dashboards: 10%

Given a scenario, determine the appropriate analytic tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).

Process Automation: 13%

Given a scenario, troubleshoot an approval process. (Salesforce Documentation: Approval process)
Given a complex scenario, determine the solution using a combination of automation tools to solve a business problem (Process automation, formula fields, and when to use Visualforce and Apex triggers). (Salesforce Documentation: Which Automation Tool to Use)

Salesforce Advanced Administrator Study Guide

The Preparation Guide is meant to provide you a brief outline of the whole exam process flow. This guide will give you an idea as to how you should get started with the exam preparation. Make sure to take a look at this guide and kick start your preparation.

Salesforce Advanced Administrator Certification Preparation Resources

Start your preparation with following set of learning resources:

Salesforce Training

Salesforce provides candidates with Salesforce Advanced Administrator online training that helps them to build competence, confidence, and credibility. In this, candidates can choose to learn online at their own pace or they can learn from an accredited instructor built by experts at Salesforce. This will be beneficial for both beginners who are building on existing skills, or who are experienced professionals required knowledge. Salesforce offers two types of training that include:

You can attend expert-led courses provided by Salesforce
Start doing self-study with the available resources.

Join Community

You can Collaborate and study with fellow Trailblazers by joining the Trailblazer Community. The members of this community are skilled and experienced administrators as well as inexperienced learners. So, joining such a community will resolve most of your exam-related problems. These communities are very interactive and mostly updated with new ideas and any new development in the market. Therefore, to stay updated and get your queries resolved from experienced members make sure to join this community. Further, you may join communities available on other social media platforms like LinkedIn, Quora, etc.

Books

Books are the most trusted and reliable source of information. Books can provide an advantage to learn and understand things more accurately. For the Salesforce Advanced Administrator (ADM-211) exam, there are various books available which you can find online or in libraries. You may refer to the Salesforce Advanced Administrator Certification Guide: Become a Certified Advanced Salesforce Administrator with this exam guide.

Exam Practice Tests

The practice test can be a very essential part of your preparation that can help you to prepare better for the exam. By practicing you will be able to improve your answering skills in a specified timeframe that will result in saving a lot of time in the actual exam. Moreover, the best way to assess your Salesforce Advanced Administrator certification preparation is by giving practice tests, this will also work as a revision part for you. So, make sure to find the best Salesforce Advanced Administrator certification dumps and practice sources.