Salesforce Administrator (ADM-201) Sample Questions

Candidates who are familiar with the Salesforce community and want to expand their knowledge base to better serve their employer should take the Salesforce Administrator (ADM-201) certification exam. In reality, Salesforce is a customer relationship management tool that connects businesses and customers. It is a single platform that all of your departments may use to see the same information about each customer. The article provides a list of Salesforce Administrator (ADM-201) Sample Questions that cover core exam topics including –

Configuration and Setup: 20%
Object Manager and Lightning App Builder: 20%
Sales and Marketing Applications: 12%
Service and Support Applications: 11%
Productivity and Collaboration: 7%
Data and Analytics Management: 14%
Workflow/Process Automation: 16%

Advanced Sample Questions

Which of the following is NOT a standard Salesforce object?

A. Account
B. Opportunity
C. Case
D. Custom Object

Answer: D. Custom Object

Explanation: Custom objects are created by users in Salesforce to store data specific to their business needs. Account, Opportunity, and Case are standard objects that come with Salesforce by default.

Reference: https://help.salesforce.com/articleView?id=standard_objects.htm&type=5

Which of the following is NOT a standard Salesforce automation tool?

A. Process Builder
B. Workflow Rules
C. Apex Triggers
D. Visual Workflow

Answer: C. Apex Triggers

Explanation: Apex Triggers are a customization tool that allows developers to execute code when certain events occur in Salesforce. Process Builder, Workflow Rules, and Visual Workflow are all standard automation tools that can be used by admins and non-developers.

Reference: https://help.salesforce.com/articleView?id=process_which_tool.htm&type=5

What is the maximum number of fields that can be included in a custom report type?

A. 200
B. 250
C. 500
D. 1000

Answer: B. 250

Explanation: Custom report types allow users to create reports that pull data from multiple objects in Salesforce. The maximum number of fields that can be included in a custom report type is 250.

Reference: https://help.salesforce.com/articleView?id=reports_custom_report_types.htm&type=5

What is the purpose of Salesforce Chatter?

A. To allow users to collaborate and share information in real-time
B. To allow users to send mass emails to their leads and contacts
C. To allow users to schedule and manage appointments
D. To allow users to create and manage tasks and to-do lists

Answer: A. To allow users to collaborate and share information in real-time

Explanation: Salesforce Chatter is a social collaboration tool that allows users to communicate and share information with each other in real time. It includes features such as news feeds, groups, and file sharing.

Reference: https://help.salesforce.com/articleView?id=collab_about.htm&type=5

Which of the following is NOT a valid type of relationship between objects in Salesforce?

A. Master-Detail
B. Lookup
C. External Lookup
D. Many-to-Many

Answer: C. External Lookup

Explanation: There are three types of relationships between objects in Salesforce: Master Detail, Lookup, and Many-to-Many. External Lookup is not a valid type of relationship.

Reference: https://help.salesforce.com/articleView?id=relationships_considerations.htm&type=5

Which of the following is NOT a valid type of custom field in Salesforce?

A. Text
B. Date/Time
C. Picklist
D. Checkbox

Answer: E. All of the above are valid types of custom fields in Salesforce

Explanation: Text, Date/Time, Picklist, and Checkbox are all valid types of custom fields in Salesforce. There is no type of custom field called “E.”

Reference: https://help.salesforce.com/articleView?id=customize_fields_overview.htm&type=5

Which of the following is NOT a valid way to create a record in Salesforce?

A. Via the Salesforce mobile app
B. Via the Salesforce web interface
C. Via the Salesforce API
D. Via email

Answer: D. Via email

Explanation: While it is possible to update records in Salesforce via email using the Email-to-Case or Email-to-Lead features, it is not possible to create new records in Salesforce via email.

Reference: https://help.salesforce.com/articleView?id=customize_case_email.htm&type=5

Which of the following is NOT a valid way to share records in Salesforce?

A. Public Groups
B. Roles
C. Sharing Rules
D. Salesforce to Salesforce

Answer: D. Salesforce to Salesforce

Explanation: Salesforce to Salesforce is a feature that allows organizations to share records with each other, but it is not considered a standard sharing mechanism within a single Salesforce organization.

Reference: https://help.salesforce.com/articleView?id=sf.security_sharing_architecture.htm&type=5

What is the purpose of a Salesforce Sandbox?

A. To test changes and customizations before deploying them to production
B. To store historical data from deleted records
C. To provide an alternative user interface for users who prefer a different look and feel
D. To archive data from production for long-term storage

Answer: A. To test changes and customizations before deploying them to production

Explanation: Sandboxes are copies of a Salesforce organization that can be used to test changes and customizations before they are deployed to production.

Reference: https://help.salesforce.com/articleView?id=data_sandbox_overview.htm&type=5

What is the purpose of the Salesforce AppExchange?

A. To provide a platform for developers to build custom applications on top of Salesforce
B. To provide a marketplace for third-party applications and services that integrate with Salesforce
C. To provide a support forum for Salesforce users and administrators
D. To provide a tool for creating custom reports and dashboards in Salesforce

Answer: B. To provide a marketplace for third-party applications and services that integrate with Salesforce

Explanation: The Salesforce AppExchange is a marketplace for third-party applications and services that integrate with Salesforce.

Reference: https://www.salesforce.com/products/appexchange/what-is-the-app-exchange/

Basic Sample Questions

Q1) When using inline editing, a field is updated in Salesforce Administrator (ADM-201) .

A. The field is saved/updated
B. When the record is saved/updated
C. When the return key is pressed
D. None of the above

Correct Answer: When the record is saved/updated

Q2) Which of the aforementioned are not common objects?

A. Opportunities
B. Solutions
C. Job Applicants
D. Accounts
E. Campaigns

Correct Answer: Job Applicants

Q3)Which of the following is offered by the Service Cloud?

A. Opportunities
B. Knowledge
C. Entitlements
D. Campaigns
E. Quotes

Correct Answer: Knowledge and Entitlements

Q4) Salesforce’s multi-currency capability must be enabled for it to work:

A. Contact Salesforce.com
B. Check the Enable Multi-currency checkbox in your Chatter profile
C. Operate your business in at least two different countries
D. You cannot enable this feature once you’ve implemented Salesforce.

Correct Answer: Contact Salesforce.com

Q5) Which functionality actually enables you to “freeze” the converted amount on closed opportunities?

A. Locale
B. Company Profile
C. Multi-currency
D. Advanced Currency Management
E. None of the above

Correct Answer: Advanced Currency Management

Q6) Which of the following doesn’t constitute a typical Profile?

A. System Administrator
B. Read only
C. Marketing Director
D. Partner Portal User
E. Standard Administrator

Correct Answer: Marketing Director; Partner Portal User and Standard Administrator

Q7) The system administrator should take the following actions to block future access to the Salesforce org if a user departs your business.

A. Delete their user record
B. De-activate their user record
C. Delete any accounts or contacts owned by that user
D. None of the above

Correct Answer: De-activate their user record

Q8) What steps may a system administrator take to find out why a user is unable to log into Salesforce? (Select each that applies.)

A. The Login History related list on the user’s record
B. The user’s profile
C. Manage Users | Login History
D. Call salesforce.com Support

Correct Answer: The Login History related list on the user’s record; Manage Users | Login History

Q9)How may a system administrator make an application inaccessible to a certain user group?

A. Sharing Rules
B. Web tabs
C. Page layouts
D. Profiles
E. Roles

Correct Answer: Profiles

Q10) The System Administrator would implement this in order to block a user from accessing the Salesforce org outside of regular business hours:

A. The user record
B. The user’s profile record
C. Network settings
D. The role hierarchy
E. None of the above

Correct Answer: The user’s profile record

Q11) The outcome will be if a person tries to login from a different IP address than what is listed in their profile.

A. They will be logged in as normal
B. They will have to reset their password
C. They will be prompted to activate their computer
D. They will be denied access
E. None of the above

Correct Answer: They will be denied access

Q12) The system administrator must stop telesales teams from accessing Salesforce when they are away from the office. How will they accomplish this?

A. There is not way to do this
B. Setup | Security Controls | Network Access and specify the team’s range of IP addresses
C. Add the range of IP addresses to the team’s profile(s)
D. Contact salesforce.com as this feature must be enabled

Correct Answer: Add the range of IP addresses to the team’s profile(s)

Q13) used to determine the user’s level of access to records that they do not possess by default.

A. Organization Wide Defaults
B. Roles Hierarchy
C. Profiles
D. Sharing Rules
E. Manual Sharing

Correct Answer: Organization Wide Defaults

Q14) The OWD for Accounts should be set to “No View Access” if any organisation users shouldn’t have access to account records in Salesforce Administrator (ADM-201).

A. Public Read Only
B. Public Read/Write/Transfer
C. Private
D. None of the above

Correct Answer: Private

Q15) When Role Hierarchy alone is insufficient to grant users access to records in a private sharing model, the following can be employed instead (Choose all that apply.)

A. Forecasting
B. Sharing rules
C. Manual Sharing
D. Teams (Account, Sales and Case)
E. Apex Triggers

Correct Answer: Sharing rules; Manual Sharing and Teams (Account, Sales and Case)

Q16) Who has access to manual record sharing in Salesforce Administrator (ADM-201)?

A. The record owner
B. The record owner’s manager
C. The record owner’s manager’s manager
D. The system administrator
E. All of the above
F. None of the above

Correct Answer: All of the above

Q17) This field will not be shown to the user if Field Level Security prevents them from reading the Credit Card field on the Opportunity record (Choose all that apply.)

A. In a related list
B. In search results
C. In reports
D. In list views
E. All of the above
F. None of the above