Microsoft Teams Voice Engineer (MS-720) Sample Questions
In order to plan, create, configure, maintain, and troubleshoot integrated communications systems in an organisation, Microsoft Teams Voice Engineers must pass the MS-720 exam. They must be able to translate organisational requirements into concepts for technical architecture and communication solutions.The article provides a list of Microsoft Teams Voice Engineer (MS-720) Sample Questions that cover core exam topics including –
- Plan and Configure Microsoft Teams Phone
- Optimize Network Performance
- Plan and Configure Direct Routing
- Configure and Manage Microsoft Teams Phone for Voice Users
- Plan and Configure Microsoft Teams Clients and Devices
- Monitor and Troubleshoot Microsoft Teams Phone
Advanced Sample Questions
What is the main purpose of Microsoft Teams Direct Routing?
- A) To provide users with access to audio conferencing
- B) To provide users with access to PSTN calling
- C) To provide users with access to video conferencing
- D) To provide users with access to cloud-based voice services
Answer: B) To provide users with access to PSTN calling
Explanation: Microsoft Teams Direct Routing is a feature that allows users to make and receive PSTN (Public Switched Telephone Network) calls directly from the Teams app, providing a seamless integration of voice services into the Teams platform.
What type of calling features does Microsoft Teams Direct Routing support?
- A) Audio conferencing and video conferencing
- B) PSTN calling and cloud-based voice services
- C) PSTN calling and audio conferencing
- D) PSTN calling and video conferencing
Answer: C) PSTN calling and audio conferencing
Explanation: Microsoft Teams Direct Routing supports PSTN calling and audio conferencing, providing users with a complete voice solution within the Teams platform, including the ability to make and receive PSTN calls, join audio conferences, and manage call settings.
How does Microsoft Teams Direct Routing integrate with existing voice infrastructure?
- A) By replacing existing voice infrastructure
- B) By augmenting existing voice infrastructure
- C) By providing a standalone voice solution
- D) By offering a cloud-based voice solution
Answer: B) By augmenting existing voice infrastructure
Explanation: Microsoft Teams Direct Routing integrates with existing voice infrastructure by augmenting it, rather than replacing it, allowing organizations to continue to use their existing voice infrastructure while also taking advantage of the voice capabilities provided by Teams Direct Routing.
What type of devices does Microsoft Teams Direct Routing support for voice calling?
- A) Desktop computers and laptops
- B) Mobile devices and laptops
- C) Cloud-based services and virtual machines
- D) Network switches and routers
Answer: B) Mobile devices and laptops
Explanation: Microsoft Teams Direct Routing supports voice calling on mobile devices and laptops, allowing users to make and receive PSTN calls from anywhere, at any time, providing a flexible and mobile voice solution.
How does Microsoft Teams Direct Routing help with compliance with security policies and regulations for voice services?
- A) By providing a standalone voice solution
- B) By offering a cloud-based voice solution
- C) By integrating with existing voice infrastructure
- D) By providing secure and encrypted voice communications
Answer: D) By providing secure and encrypted voice communications
Explanation: Microsoft Teams Direct Routing helps with compliance with security policies and regulations for voice services by providing secure and encrypted voice communications, ensuring that sensitive voice data is protected and secure. Additionally, Teams Direct Routing integrates with existing voice infrastructure, allowing organizations to continue to meet their security and compliance requirements.
What is the main purpose of Microsoft Teams Voice?
- A) To provide users with access to PSTN calling
- B) To provide users with access to audio conferencing
- C) To provide users with a complete voice solution within the Teams platform
- D) To provide users with access to video conferencing
Answer: C) To provide users with a complete voice solution within the Teams platform
Explanation: Microsoft Teams Voice is a feature that provides users with a complete voice solution within the Teams platform, including the ability to make and receive PSTN calls, join audio conferences, and manage call settings, providing a seamless integration of voice services into the Teams platform.
What type of calling features does Microsoft Teams Voice support?
- A) PSTN calling and audio conferencing
- B) PSTN calling and video conferencing
- C) Audio conferencing and video conferencing
- D) PSTN calling, audio conferencing, and video conferencing
Answer: D) PSTN calling, audio conferencing, and video conferencing
Explanation: Microsoft Teams Voice supports PSTN calling, audio conferencing, and video conferencing, providing users with a complete voice solution within the Teams platform, including the ability to make and receive PSTN calls, join audio and video conferences, and manage call settings.
How does Microsoft Teams Voice integrate with existing voice infrastructure?
- A) By replacing existing voice infrastructure
- B) By augmenting existing voice infrastructure
- C) By offering a cloud-based voice solution
- D) By providing a standalone voice solution
Answer: B) By augmenting existing voice infrastructure
Explanation: Microsoft Teams Voice integrates with existing voice infrastructure by augmenting it, rather than replacing it, allowing organizations to continue to use their existing voice infrastructure while also taking advantage of the voice capabilities provided by Teams Voice.
Basic Questions
What type of devices does Microsoft Teams Voice support for voice calling?
- A) Mobile devices and laptops
- B) Desktop computers and laptops
- C) Network switches and routers
- D) Cloud-based services and virtual machines
Answer: A) Mobile devices and laptops
Explanation: Microsoft Teams Voice supports voice calling on mobile devices and laptops, allowing users to make and receive PSTN calls from anywhere, at any time, providing the flexibility and convenience of a cloud-based voice solution.
Basic Questions
Q1)The headquarters of your business are in Dallas. The business has implemented Microsoft Teams Phone. The Miami area code is currently used as the default phone number for the audio conferencing bridge. You are given a number with the area code of Dallas in the Microsoft Teams admin centre. The new Dallas number must be designated as the default audio conferencing bridge. What settings are appropriate to make in the Microsoft Teams admin centre?
- A. the Meetings/Conference bridging node
- B. the Locations > Networks & Locations node
- C. the Voice node’s Phone numbers node
- D. the Voice node for the Auto attendants
Correct Answer: A
Q2)There are 10 locations for your business worldwide. Each country’s tenant dial strategy is set up by the business. The business recently established a branch in a new nation. You must develop a new tenant dial plan that complies with the particular dialling specifications of the new nation. What ought you to do in Microsoft Teams Voice Engineer (MS-720) ?
- A. Execute the cmdlet New-CsOnlineVoiceRoutingPolicy.
- B. Choose Voice, Dial Plan, and Add from the Microsoft Teams admin centre.
- C. Select Locations, Network topology, and Add from the Microsoft Teams admin centre.
- D. Execute the cmdlet Set-CsTenantDialPlan.
Correct Answer: B
Q3)You have a Direct Routing-enabled Microsoft Teams Phone deployment. You make User1 as a brand-new Teams user. User1 must be made available as an agent in a call queue. What ought to you start with?
- A. Assign a dial plan to User1.
- B. Assign a phone number to User1.
- C. Enable hosted voicemail for User1.
- D. Enable Enterprise Voice for User1.
Correct Answer: D
Q4)You’ve set up Microsoft Teams Phone. You are setting up direct routing for emergency services. A group of users must be informed whenever an emergency number is called. What settings are appropriate to make in the Microsoft Teams admin centre in Microsoft Teams Voice Engineer (MS-720) ?
- A. an emergency calling policy
- B. a calling policy
- C. an emergency call routing policy
- D. a voice routing policy
Correct Answer: A
Q5)Your organisation employs Enterprise Voice as the PSTN solution along with Microsoft Skype for Business Server 2015. All users will be switched over to Microsoft Teams Calling Plans. After the migration is finished, Skype for Business Server will be shut down. Once the migration is finished, you must make sure that every user keeps their current phone number. Each user’s individual PSTN feature downtime must be kept to a minimum by the solution. What ought to you start with?
- A. Buy Communications Credits for each user from the Microsoft 365 admin centre.
- B. Arrange for the porting of all users’ phone numbers.
- C. Order phone numbers for each user through the Microsoft Teams admin portal.
- D. Switch every user over to Teams.
Correct Answer: B
Q6)Each user is given an Office 365 E3 licence by your organisation. Users are all from France. You’re going to use Direct Routing. Which extra licence should you grant the users access to in Microsoft Teams Voice Engineer (MS-720) ?
- A. Microsoft 365 Auto Conferencing
- B. Microsoft 365 Phone System ג€” Virtual User
- C. Microsoft 365 Domestic Calling Plan
- D. Microsoft 365 Domestic and International Calling Plan
- E. Microsoft 365 Phone System
Correct Answer: E
Q7)A new hire is made by your company in Lisbon. You give the employee a Microsoft 365 E3 licence. The employee needs to arrange meetings with clients in Lisbon. Customers will use the PSTN to phone into the meetings. Make that the worker is able to send meeting invitations with a dial-in conferencing bridge. The company’s standard dial-in conferencing bridge number must be changed to a local Lisbon number. What are the two things you should do? Each right response offers a piece of the answer in Microsoft Teams Voice Engineer (MS-720) . NOTE: A point is awarded for each choice that is correct.
- A. Change the employee’s audio conferencing preferences under Users in the Microsoft Teams admin area.
- B. Change the default conferencing bridge’s settings from the Microsoft Teams admin centre.
- C. Assign the employee an Auto Conferencing add-on licence through the Microsoft 365 admin centre.
- D. Change the user’s use location to Portugal in the Microsoft 365 admin centre.
Correct Answer: BC
Q8)Microsoft Teams Teams Phone is being set up. You have locations in Brazil, India, China, the United States, and the United Kingdom. For each location, you’ll employ Direct Routing. For roaming bandwidth regulations, a network topology must be created. What are the two things you should do in Microsoft Teams Voice Engineer (MS-720) ? Each right response offers a piece of the answer. NOTE: A point is awarded for each choice that is correct.
- A. Include the public IP addresses for the Teams client on the list of Trusted IPs.
- B. Establish a network website.
- Assign a usage location from the Microsoft 365 admin centre.
- D. Determine the Session Border Controller’s preferred nation or region for media traffic (SBC).
- E. Use Location Objects for Presence Information Data Format to implement dynamic emergency dialling (PIDF-LO).
Correct Answer: AB
Q9)In Microsoft Teams, you build a network zone called Region1. A network site is being added to Region1 by you. There is a 1.5 Mb connection to the site. You must make sure that everyone who visits the website has a positive voice experience. What ought you to do?
- A. Establish and distribute a Teams Network Roaming Policy that disables IP video.
- B. Assign a meeting policy with a media bit rate of 1,500 Kbps to the users of Region 1.
- C. Launch the network connectivity test tool for Microsoft 365.
- D. Assign the DSCP value 46 to all traffic.
Correct Answer: A
Q10)You have installed a Survivable Branch Appliance (SBA) and Microsoft Teams Phone at a location. A new Teams user is added. In the event of an internet outage, you must make sure that users at the location can make and receive PSTN calls. What ought you to do?
- A. Include the user in the call queue.
- B. Change the rules for online voice routing.
- C. Execute the cmdlet Grant-CsTeamsSurvivableBranchAppliancePolicy.
- D. The Grant-CsTenantDialPlan cmdlet should be run.
Correct Answer: A
Q11)You’ve set up Microsoft Teams Phone. You have a PBX that utilises an E1/T1 Primary Rate interface to connect to the PSTN (PRI). By utilising the current PSTN services, you intend to make the transition to Direct Routing. What should you put in place before the PBX?
- A. a physical Session Border Controller (SBC)
- B. an FXO SIP Analog Telephony Adapter (ATA)
- C. a virtual Session Border Controller (SBC)
- D. a Session Border Controller (SBC) in Azure
Correct Answer: A
Q12)You’ve set up Microsoft Teams Phone. A new remote site is being deployed by you. You have an E1/T1 Primary Rate Interface (PRI) implemented on a Session Border Controller (SBC) at the remote location. To secure PSTN connectivity, you want to deploy a Survivable Branch Appliance (SBA). What kinds of endpoints does the SBA support?
- A. call queues in Microsoft Teams
- B. audio conferencing in Microsoft Teams
- C. Microsoft Teams panels
- D. Microsoft Teams Windows desktops
Correct Answer: D
Q13)you have a Direct Routing-enabled Microsoft Teams Phone deployment. Local media optimization must be used. You can establish the network regions, sites, and subnets as well as the external trusted IP addresses in the Microsoft Teams admin centre. What ought to you do now?
- A. Define a voice route.
- B. Create a trunk translation rule.
- C. Assign Session Border Controllers (SBCs) to sites.
- D. Modify the default emergency calling policy.
Correct Answer: C
Q14)You’ve set up Microsoft Teams Phone. You must use Direct Routing to implement PSTN connectivity. What three conditions must be met for the implementation? Each right response offers a piece of the answer. NOTE: A point is awarded for each choice that is correct.
- A. a Session Border Controller (SBC) that uses a hostname in the onmicrosoft.com domain
- B. a firewall rule that opens a TCP signaling port to Microsoft Teams
- C. a public DNS entry that maps the FQDN of the Session Border Controller (SBC) to a public IP address
- D. a firewall rule that opens a UDP signaling port to Microsoft Teams
- E. a Teams-certified Session Border Controller (SBC)
Correct Answer: BCE
Q15)You are preparing to deploy Microsoft Teams Phone using Direct Routing. You must permit Microsoft 365 traffic to a Session Border Controller (SBC). Which IP address ranges should the firewall permit?
- A. 8.8.8.8/32 and 4.4.2.2/32
- B. 52.112.0.0/14 and 52.120.0.0/14
- C. 132.245.0.0/16 and 40.104.0.0/15
- D. 10.10.0.0/24 and 10.11.0.0/24
Correct Answer: B
Q16)In order to direct calls to support agents, you must create a new call queue. The shared voicemail that has been transcribed must be accessible to the support agents, as well as their call queue history. The answer must require the least amount of administration. Solution: You use a shared voicemail box to divert calls for the call queue. Is the objective being met?
- A. Yes
- B. No
Correct Answer: B
Q17)In order to direct calls to support agents, you must create a new call queue. The shared voicemail that has been transcribed must be accessible to the support agents, as well as their call queue history. The answer must require the least amount of administration. Solution: You choose Attendant routing as the call queue’s routing mechanism. Is the objective being met in Microsoft Teams Voice Engineer (MS-720) ?
- A. Yes
- B. No
Correct Answer: B
Q18)In order to direct calls to support agents, you must create a new call queue. The shared voicemail that has been transcribed must be accessible to the support agents, as well as their call queue history. The answer must require the least amount of administration. Solution: You set up a Microsoft 365 group to be used with the call queue. Is the objective being met in Microsoft Teams Voice Engineer (MS-720) ?
- A. Yes
- B. No
Correct Answer: A
Q19)You have a Direct Routing-enabled Microsoft Teams Phone deployment. Local media optimization must be used. You can establish the network regions, sites, and subnets as well as the external trusted IP addresses in the Microsoft Teams admin centre. What ought to you do now?
- A. Define a voice route.
- B. Create a trunk translation rule.
- C. Assign Session Border Controllers (SBCs) to sites.
- D. Modify the default emergency calling policy.
Correct Answer: C
Q20)You’ve set up Microsoft Teams Phone. A new remote site is being deployed by you. You have an E1/T1 Primary Rate Interface (PRI) implemented on a Session Border Controller (SBC) at the remote location. To secure PSTN connectivity, you want to deploy a Survivable Branch Appliance (SBA). What kinds of endpoints does the SBA support in Microsoft Teams Voice Engineer (MS-720) ?
- A. call queues in Microsoft Teams
- B. audio conferencing in Microsoft Teams
- C. Microsoft Teams panels
- D. Microsoft Teams Windows desktops
Correct Answer: D
