Since the last decade, the cloud computing sector has been on a roll, as have its applications. People who want to prove their abilities in designing, building, and using Salesforce Communities applications with the Communities platform’s features can take the Salesforce Community Cloud Consultant Certification exam.
A community cloud is a multitenancy program that allows numerous firms to collaborate on the same platform if their commitments and interests are comparable. Given the rapid pace of the cloud market, every company today needs a certified community cloud consultant. Salesforce is a system that helps businesses connect with their customers. It’s a platform where everyone in your company can see and manage customer information.
Passing certification exams boosts the value of your resume. To get through it, though, you’ll require a flawless study guide and materials. If you intend to pursue this credential, here is the ideal location for you. This blog will serve as an excellent guide for you, providing every aspect of the test and recommending the most useful study tools. You will have a thorough understanding of the exam and its specifics at the conclusion of this article. So, let’s get this party started.
What is Salesforce Community Cloud Consultant Exam?
The Salesforce Community Cloud Consultant program is meant for experts with experience in setting up and advising on Salesforce Communities applications when dealing directly with customers. These consultants can fulfill customer needs effectively, ensure the solutions are sustainable and scalable, and play a role in ensuring long-term customer satisfaction. This certification is valuable for customers, partners, employees, and anyone who wants to prove their expertise in using Community Cloud. To be eligible for the Salesforce Community Cloud Consultant exam, you must first obtain the Salesforce Administrator credential. The exam will assess you based on specific criteria, which we will explain in more detail later in this article.
- Implementation: 22%
- Sharing and Security: 20%
- Community Setup: 18%
- Experience Builder: 12%
- Community Management: 11%
- Content: 9%
- Templates and Use Cases: 8%
Exam Overview
Let us look at some basic details of the exam like pricing and scoring policy etc. let’s have a look:
1. Total Exam Questions
In the Salesforce Community Cloud Consultant Exam, you’ll be tested on your skills in creating Salesforce Communities applications. The exam includes 60 multiple-choice questions and 5 questions where you provide feedback (these don’t count toward your score). You have 105 minutes to finish the exam, which should be enough time if you answer accurately.
2. Pricing Policy
The registration price for the salesforce community cloud consultant test is $200 USD plus relevant taxes. However, the charge may vary depending on the area, and taxes are also subject to change.
3. Scoring Policy
The salesforce community consultant test has a minimum passing score of 62 percent, which is very doable. You must be very clear and precise with your responses because the questions are in MCQ style. When you have the right study materials, you can achieve this.
4. Retaking Policy
If you need to retake the Salesforce Community Consultant exam, it will cost you $100, which is half the price of the first attempt. Salesforce updates their certification exams three times a year, and during each update cycle (like Winter, Spring, Summer), you have three chances to retake the same certification test (e.g., Salesforce Certified Administrator).
- After the first attempt, wait 24 hours before trying again.
- If you don’t pass on the second attempt, wait 14 days before your next try.
- If the third attempt isn’t successful within the same release cycle, wait for the next release cycle to start before attempting again.
- Your attempts reset with each new release cycle, so you can take the same exam up to 3 times during one release cycle.
5. Registration Policy
You can book your exam through Kryterion Global Testing Solutions. First, visit the official Salesforce website and make a Webassessor account. Once you’ve done that, you’re ready to schedule your exam.
Exam Prerequisites
To sit for the Salesforce Community Cloud Consultant exam, you must first earn the Salesforce Administrator certification. The Salesforce Administrator certificate is for people who have worked with Salesforce before and are always looking for new ways to help their organisations benefit from new features and capabilities.
Exam Details
| No. of questions | 60 (+5 unscored) |
| Time allotted | 105 minutes |
| Registration fees | $ 200 USD + taxes |
| Retaking price | $ 100 USD + taxes |
| Retaking attempts (per release cycle) | 3 |
| Passing score | 62% |
| Registration platform | Kryterion global testing solution |
| prerequisites | Salesforce administrator credential |
Benefits of Salesforce Community Cloud Consultant Exam:
The person taking the salesforce community cloud consultant exam will be able to do the following tasks-
- Create and Manage Communities: Learn how to enable, make, set up, oversee memberships, and deploy communities.
- Architectural Design: Explore different design choices like using Lightning or Visualforce, CMS Connect, and understand the architecture of communities.
- Building Options: Discover various building options and understand the capabilities of different deployment types.
- License Types: Differentiate between the features of different license types.
- Experience Workspaces: Familiarize yourself with Experience Workspaces features such as Dashboards, Recommendations, Reputation, Moderation, Insights, Topics, and more.
- Experience Builder: Learn to work with Experience Builder, including modifying templates, creating new pages, adding/removing components, customizing navigation, branding, and using Articles/Knowledge.
- Security Models: Implement appropriate security models for different scenarios, including Sharing & Users, Person Accounts, Profiles, and more.
- Best Practices: Understand fundamental best practices for adoption and engagement.
- Knowledge Setup: Set up and configure Knowledge effectively.
Course Outline
The Salesforce Certified Community Cloud Consultant Exam Preparation. However, it is important to understand the exam course before beginning your preparation journey. The exam course covers following domains:
Module: Implementation: 22%
This first module will contain of-
- Firstly, given a scenario including Community member Persona information, recommend the appropriate license type to meet the requirement.
- Then, evaluate the infrastructure of a Community.
- Then, describe capabilities of different deployment types.
- Also, determine the mobility requirements for a Community.
- Subsequently, evaluate integration strategies for a given use case.
- Similarly, outline the considerations required for a successful Community rollout.
- Then, given a scenario, determine which limits will influence a Community (for example, Community user limits).
- Last but not least, explain how to set up a custom domain for a Community.
Module 2: Sharing and Security: 20%
Then, the second module will consist of-
- Firstly, determine security requirements given a scenario that includes collaboration, business process, and/or document requirements.
- Then, determine the appropriate security model for a given use case (for example, Sharing & Users, Person Accounts, Profiles, Objects).
- Also,determine the steps to build a public Community.
- At last, Given a scenario, determine the steps to provision Community users.
Module 3: Community Setup: 18%
Subsequently, third module will test you on following parameters-
- At first, determine steps to configure and set up topics, and map to associated knowledge articles.
- Then, identify the Community user login requirements.
- Also, determine how to set up email for Community users.
- Also, explain the multilingual capabilities in Communities.
- Lastly, identify when to integrate Salesforce products into a Community.
Module 4: Experience Builder: 12%
Then, the fourth module will have-
- Firstly, determining how to customize a Community to match a company’s branding using Experience Builder.
- Secondly, determine how to customize navigation for given requirements in a template-based Community.
- Thirdly, determine the steps to create and configure Lightning pages.
- Then, explain how to configure template components for given requirements.
- Also, determine the steps to install and set up Lightning components.
- Lastly,determine how to optimize Community performance.
Module 5: Community Management: 11%
Similarly, fifth module will consist of-
- First of all, identify how to grant users access to the Community.
- Second of all, determine the steps to set up Community dashboards and insights.
- Third of all, explain Community moderation features.
- Fourth of all, given a scenario, determine the steps to create recommendations in a Community.
- Fifth of all, given a scenario, determine the steps to set up reputation levels in a Community.
Module 6: Content: 9%
Then, the sixth module will test you on-
- Firstly, explain the capabilities of CMS Connect.
- Secondly, identify the methods to personalize content for users.
- Thirdly, explain the capabilities of Chatter questions and Chatter groups.
- Subsequently, describe the capabilities of Communities Search.
- Lastly, describe the process for translating a Community.
Module 7: Templates and Use Cases: 8%
Lastly, seventh module will try you on the criteria-
- Explain the capabilities and use of Lightning templates and Lightning Bolt.
Preparation Guide for Salesforce Community Cloud Consultant
Now that you have complete details about the exam, let us look into the pool of resources you have for preparation. The right set of resources will always help to clear your conceptual parts and will help you pass the examinations smoothly. So, lets begin with your Salesforce Community Cloud Consultant Exam Guide
Resource 1: The Official Site
The official site has the list of resources and training material that you can use for preparation. Well, the official guide of Salesforce site lays emphasis on hands on training, on the job experience, course attendance and self-study for passing the exam. Also, you must be familiar with the Salesforce Community Cloud Consultant Exam Objectives to ace the exam.
Resource 2: Books are your Best Friend
Books are always the first thing that comes to mind when the question of where to prepare arises. You can find various books from online libraries or can choose any of them available in the market.
Resource 3: Sample Paper and Practice Exam
This is the most important part of your preparation, solve as many sample papers and practice tests as you can. This will help you improve your weak parts and also will clear your conceptual portions. You will feel more confident by practising as much as you can. There are a lot of online good online learning resources to help you assess yourself. Start Practicing Now!
Resource 4: Build your Study Plan
Preparing your own studying strategy and timetable is also very important part. Design your strategy according to your ease. Try to classify the topics into ones that need more practice and once that have more of theoretical portions.
Resource 5: Online and Offline Study Groups
Forming online and offline study groups may also be very helpful. Sometimes the study resources are very expensive, so pooling money can also help with managing financial burdens. You may also find online study groups to share more information and exam resources.
Expert Corner
Don’t worry when it’s time for the exam. Stay calm and believe in yourself! This certification proves your dedication and enthusiasm for reaching your goals and growing. You’ll definitely shine among others! So, hurry and get the Salesforce CertifiedCommunity Cloud Consultant Exam!
Add something really valuable to your skill set by clearing the Salesforce Community Cloud Consultant Exam. Start Preparing Now!
