Start preparing for your Next Exam | Use coupon – TOGETHER | Avail 30% discount

Splunk IT Service Intelligence Certified Admin exam

  1. Home
  3. Splunk IT Service Intelligence Certified Admin exam

Do you aspire to upgrade your career by passing the Splunk IT Service Intelligence (ITSI) Certified Admin exam? Are you looking for the right set of preparation resources to help you understand and learn the essentials of the exam? If yes, then you are in the right place. We will guide you with the Splunk IT Service Intelligence (ITSI) Certified Admin exam guide and resources to help you sharpen your skills and qualify for the exam.

Before you start your preparation, let us look at some important details of the exam, to help you devise a better preparation strategy. 

About the Exam: Splunk IT Service Intelligence Certified Admin

The Splunk ITSI Certified Admin exam assesses the skills and knowledge required to properly install and configure the Splunk ITSI app for collecting, analyzing, and visualizing IT service data from a variety of sources using Splunk’s search, monitoring, reporting, and mobile capabilities. In addition, it tests the candidate’s ability to design, implement and maintain a Splunk installation in accordance with best practices. This exam is designed for experienced system administrators or technical management staff who want to prove their technical skills in configuring and managing Splunk ITSI’s app.

Recommended Knowledge and Experience

Examinees must have a thorough understanding of data collection, metadata management, ITSI indexing, and troubleshooting principles to pass the exam. Candidates are expected to have a high level of business acumen, specific technical knowledge, and troubleshooting skills to successfully deploy this app. Candidates are also expected to understand Splunk App Builder (SAB) basics – namely basics related to inputs, outputs, and apps, including how to build custom apps for their specific needs.

Now that you’ve got a clear idea of the prior knowledge and experience required, let’s have a look at what knowledge you’ll gain during the course of your preparation.

Exam Format

The exam format will help you plan a strategy to prepare and attempt the test in the most effective way.

  • Firstly, the maximum allowed time for the Splunk IT Service Intelligence (ITSI) Certified Admin is 60 minutes.
  • Secondly, the exam consists of 53 questions.
  • Further, the exam is based on multiple-choice/multiple-select questions. Thus, you will have a few options for each question and you can use the method of elimination to reach the correct option(s).
  • Also, there are no negative marks for wrong answers. So, you can try out the guesswork wherever needed.
  • Lastly, the charges for the Splunk IT Service Intelligence (ITSI) Certified Admin are $125.

Exam Details

Exam Name:Splunk IT Service Intelligence (ITSI) Certified Admin
Exam Number:–
Mandatory Exam Prerequisites:N/A
Administered By:Pearson VUE
Exam Duration:60 minutes
Number of Questions:53
Language:English

Prerequisites for Splunk IT Service Intelligence Certified Admin exam

There aren’t any mandatory prerequisites for this exam. However, it’s recommended that candidates develop some basic knowledge of the Splunk IT Service Intelligence (ITSI) Certified Admin exam.

How to Register for Splunk IT Service Intelligence Certified Admin exam

Follow these steps to register for the exam –

  • Firstly, visit the official website of Splunk.
  • Create your Splunk account.
  • Secondly, create a Pearson VUE account and link it to your Splunk account.
  • Then, you can schedule your exam from the Pearson VUE platform. You will have to go through the verification of contact info and other credentials.  
  • Finally, you can select the date, time, and confirm the payment method.

Exam Policies

Before you start your preparation venture for any exam, it is important to thoroughly check the exam policies defined by the vendor. This is important as these policies are the rules that each and every candidate has to adhere to. Here are some key points of Exam policies of Splunk IT Service Intelligence (ITSI) Certified Admin –

Retake Policy

If you fail to pass the exam on the first attempt, you can go for a second attempt. However, the waiting periods are 7 days. Only after this period, you will be allowed to take the exam again. Also, for retaking the exam, you have to pay the exam fee of $125 again.

Rescheduling Policy

The cancellation or rescheduling can be done within a given time frame. Candidates who wish to cancel/reschedule the exam must do it at least 24 hours before the exam.

Validity

Splunk IT Service Intelligence (ITSI) Certified Admin Certification is valid for a period of 3 years. Post this period, you will have to retake the exam to get yourself certified again.

Course Outline for Splunk IT Service Intelligence Certified Admin exam

Every candidate must go through the course outline and revise it thoroughly. This will help you in getting familiar with the topics of the exam. The Splunk IT Service Intelligence (ITSI) Certified Admin covers a total of 16 topics. Here is a list of them –

  • Introducing ITSI
  • Glass Tables
  • Managing Notable Events
  • Investigating Issues with Deep Dives
  • Installing and Configuring ITSI
  • Designing Services
  • Data Audit and Base Searches
  • Implementing Services
  • Thresholds and Time Policies
  • Entities and Modules
  • Templates and Dependencies
  • Anomaly Detection
  • Correlation and Multi KPI Searches
  • Aggregation Policies
  • Access Control
  • Troubleshooting ITSI

Preparatory Guide: Splunk IT Service Intelligence Certified Admin

There are many aspects of this exam that can make even the toughest minds confused. The vast syllabus, different varieties of questions, and parameters involved in getting a good score can definitely overwhelm a person. No one is born knowing all the tricks and maneuvers required to give this exam. Just like any other activity, the more you practice, the better you perform. This preparation guide will break down the entire process of preparation into smaller segments and will help you shape a perfect strategy to perform brilliantly in the exam.

Get Familiar with the Exam Objectives

Objectives are the snapshot of what the test will be about. Thus, you have to familiarize yourself with the appropriate objective for the exam. You ought to use your time and effort to build up a data set regarding the rundown of exam targets. At that point, your utilizations it to build your own question bank which will help you succeed in the certification exam.

Following are the areas that you have to work on while preparing for the exam –

1.0 Introducing ITSI 5%

1.1 Identify what ITSI does

1.2 Describe reasons for using ITSI

1.3 Examine the ITSI user interface

2.0 Glass Tables 5%

2.1 Describe glass tables

2.2 Use glass tables

2.3 Design glass tables

2.4 Configure glass tables

3.0 Managing Notable Events 10%

3.1 Define key notable events terms and their relationships

3.2 Describe examples of multi-KPI alerts

3.3 Describe the notable events workflow

3.4 Work with notable events

3.5 Custom views

4.0 Investigating Issues with Deep Dives 10%

4.1 Describe deep dive concepts and their relationships

4.2 Use default deep dives

4.3 Create and customize new custom deep dives

4.4 Add and configure swim lanes

4.5 Describe effective workflows for troubleshooting

5.0 Installing and Configuring ITSI 10%

5.1 List ITSI hardware recommendations

5.2 Describe ITSI deployment options

5.3 Identify ITSI components

5.4 Describe the installation procedure

5.5 Identify data input options for ITSI

5.6 Add custom data to an ITSI deployment

6.0 Designing Services 5%

6.1 Given customer requirements, plan an ITSI implementation

6.2 Identify site entities

7.0 Data Audit and Base Searches 5%

7.1 Use a data audit to identify service key performance indicators

7.2 Design base searches

8.0 Implementing Services 5%

8.1 Use a service design to implement services in ITSI

9.0 Thresholds and Time Policies 5%

9.1 Create KPIs with static and adaptive thresholds

9.2 Use time policies to define flexible thresholds

10.0 Entities and Modules 5%

10.1 Importing entities

10.2 Using entities in KPI searches

10.3 Using modules

11.0 Templates and Dependencies 5%

11.1 Use templates to manage services

11.2 Define dependencies between services

12.0 Anomaly Detection 5%

12.1 Enable anomaly detection

12.2 Work with generated anomaly events

13.0 Correlation and Multi KPI Searches 5%

13.1 Define new correlation searches

13.2 Define multi KPI alerts

13.3 Manage notable event storage

14.0 Aggregation Policies 5%

14.1 Create new aggregation policies

14.2 Use smart mode

15.0 Access Control 5%

15.1 Configure user access control

15.2 Create service level teams

16.0 Troubleshooting ITSI 10%

16.1 Backup and restore

16.2 Maintenance mode

16.3 Creating modules

16.4 Troubleshooting

Splunk Free Online Courses

Splunk Free Online Courses give you the chance to learn the basics of Splunk at your own pace. Work through material that allows you to get comfortable navigating Splunk, covering everything from installation and navigation to understanding data inputs and file types. You can work through these courses online, or download the course materials and study on your schedule.

Following are the Splunk Free Courses that you can access online –

Splunk Learning Path

Splunk Learning Path is a resource center designed for IT and DevOps professionals who need to gain practical skills in the discipline of Operational Intelligence. The modules and courses include videos, hands-on labs, practice activities, quizzes, and assessments.

Following are the courses provided by the Splunk Learning Path for the Splunk IT Service Intelligence (ITSI) Certified Admin –

Test yourself with Practice Test

Now that you are through with the preparation steps, it is time to take a practice test. These tests will help you prepare for the actual test on the big day. They will give you an idea of how well prepared are, and where to focus next. That means they are important as compared to all other practices done by you so far. We recommend you to take a couple of tests before you sit for the actual exam. You can write your own test and set it timed similar to the actual exam. Check your answers and see what questions have the most mistakes.

Splunk IT Service Intelligence Certified Admin - Free Test
Menu