ServiceNow System Administrator FAQ
The ServiceNow Certified System Administrator examination demonstrates that the candidate has in detailing all the key skills which are necessary to pursue further certification for the individuals. This certification ascertains that the candidate possesses the integration capabilities and proficiency which are expected in order to regulate the configuration, implementation, and maintenance of the ServiceNow platform. So the candidates planning to appear in the exam must learn the ServiceNow System Administrator FAQ to help them prepare well for the examination.
Top ServiceNow System Administrator FAQ
How should I register for the ServiceNow System Administrator Exam?
Candidates must enlist for the test by means of the ServiceNow Webassessor site with the voucher got by finishing the Software Asset Management Professional Fundamentals training prerequisite.
What is the recommended training in order to attempt a certification?
ServiceNow recommends the completion of the ServiceNow Fundamentals Training course in order to appear for the exam.
What is the recommended experience to take the exam?
- Candidates must have at least six months of field experience in working on ServiceNow deployment projects and also in the maintenance of ServiceNow instances
- Candidates must also have participated in at least two ServiceNow deployment projects
- Also, candidates must be familiar with the industry concepts, terminology, acronyms, and initialisms
Is it possible to pay directly for an exam instead of acquiring a voucher through a training class?
No, you will need the voucher in order to register yourself for the exam.
When does the voucher that I have obtained from training expire?
The voucher obtained from the training shall expire within a year. However ServiceNow recommends to take the exam, as soon as possible, so that the knowledge remains fresh.
How can I reschedule my exam?
You can reschedule your exam from the My Assessments tab in Webassessor. You will have to send the reschedule request 72 hours prior to the scheduled date. If the request is made in less than the assigned time, then the candidate must either take the exam or forfeit their registration fee.
What happens if I accidentally sign up for an online proctored Mainline exam instead of an onsite proctored Mainline exam? Can I cancel my exam and use my voucher code again?
You will have to first cancel the scheduled online (or onsite) proctored exam. Then you can use the originally issued voucher code and register for the onsite (or online) proctored exam. However, you may have to pay some Transaction Fee, depending on when you scheduled your exam.
Am I required to have knowledge across that entire learning path, to pass the exam?
Yes, you are required to have the knowledge of the entire learning path, as the questions will be based on the topics mentioned in the learning path.
Who are the target audience of the exam?
The ServiceNow System Administrator certification exam is targeted on the ServiceNow customers, partners, sales engineers, and for all those who are willing to become a ServiceNow Certified System Administrator.
What is the format of the exam?
The questions of the ServiceNow System Administrator exam are available in the form of multiple choice questions.
What are the major topics that the ServiceNow Certified System Administrator exam cover?
The important topics that the ServiceNow Certified System Administrator exam covers are –
- User Interface & Navigation 20%
- Collaboration 20%
- Database Administration 30%
- Self-Service & Process Automation 20%
- Workflows/Flow Designer 10%
What is the examination fee?
The fee for the ServiceNow System Administrator exam is $150.
How many numbers of questions are there in the ServiceNow System Administrator exam?
There are 60 questions in total in the ServiceNow Certified System Administrator exam.
In what languages is the exam available?
The exam is available only in English Language.
Can I retake the ServiceNow Certified System Administrator exam if I fail once?
Candidates who fail the exam will be allowed to re-take the exam, after paying a registration fee of $150. However, they may reappear for the exam for not more than three times.If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $150.
When will the result come?
A passed or failed status is immediately displayed on the testing screens of the candidates, after completing and submitting the exam. However, only the status is displayed, and not the insights into their performance.