ServiceNow Micro-Certification – Virtual Agent
The goal, audience, testing alternatives, exam subject coverage, test framework, and prerequisites for obtaining Virtual Agent certification are all described in the ServiceNow Virtual Agent Micro-Certification Exam Specification.
Exam Purpose
In order to contribute to the configuration, implementation, maintenance, and administration of the Virtual Agent application, a candidate must pass the Virtual Agent Micro-Certification test.
Exam Audience
The Virtual Agent Micro-Certification exam is available to ServiceNow customers, partners, and employees.
Exam Registration
Each candidate must use a voucher they get after finishing the necessary Customer Service Management Implementation training course to register for the exam on the ServiceNow website. Voucher codes give the candidate eligibility to take the exam and are non-transferable. Each test taker can choose between taking the exam in an Authorized Testing Center or online with a proctor during the registration process. To ensure there is no line-up and a seat is reserved, candidates register for the exam at a certain date and time.
Exam Retake Policy
If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.
Course Outline
- Overview of Virtual Agent: 10%
- Configuring Virtual Agent: 20%
- Using Virtual Agent in ServiceNow: 10%
- Virtual Agent Designer and Creating new Topics: 60%
For more information, click on ServiceNow Micro-Certification – Virtual Agent FAQ.
Preparation Guide: ServiceNow Micro-Certification – Virtual Agent
Exam preparation is a challenging task! When you adhere to a planning manual, it becomes simpler. To help you prepare for this exam, we are offering you our Servicenow Customer Service Management Study Guide.
Review the Exam Objectives
Firstly, look out the blueprint of the exam. To acquire accurate information, you should always visit the most reputable website. The pdf itself covers everything from the exam structure to all of the featured subjects and study materials. Understand all of the exam’s objectives and subject areas because those are where all of the Servicenow Customer Service Management Exam Questions come from. Spend adequate time on each subject and are well-versed in all of them. Additionally, this will help you strengthen your preparedness. The following exam domains:
- Overview of Virtual Agent: 10%
- Configuring Virtual Agent: 20%
- Using Virtual Agent in ServiceNow: 10%
- Virtual Agent Designer and Creating new Topics: 60%
Documentation Site
Candidates can find additional valuable resources in the preparation for the exam at the Documentation and Release Notes product documentation page.
Be a part of study groups
Communication with others who are preparing for the same exam is essential. The concepts will be easier for you to understand as a result. You can also enquire about your situation and ask them questions. Through group discussions, students will learn the material they need to know to pass the test. It will be advantageous for you to join an online community like Quora where you may interact with people who are on the same career path as you.
Start Practicing with Testpreptraining
A man can only become faultless via practise, as well. You can improve your skills by practising more. You’ll become accustomed to the exam setting, gain more self-assurance, and become aware of any potential weaknesses. By figuring them out, you’ll be able to see what areas you need to work on and gain a better understanding of the exam setting. These practise exams need to be accurate and current. So begin your journey to success right here!
