ServiceNow Certified System Administrator Sample Questions

Question 1. In the case of coalescing fields during import, which statement of the following applies?

• A. Using the coalesce fields, a match is found and the existing record is updated with the imported data
• B. When the coalesce fields are not used, the system does not create a transform map
• C. When the system finds a match by using a coalesce field, it creates a new record
• D. When a match is not found by using the coalesce field, the existing records are updated with the information imported

Correct Answer: A

Question 2. In a Service Catalog Item, how is the sequence of a display controlled?

• A. Default Value field in the Catalog Item form
• B. Sequence field in the Catalog Item form
• C. Order field in the Variable form
• D. Choice field in the Variable form

Correct Answer: C

Question 3. What is the primary factor that can be used to sort Knowledge Base Search results?

• A. Most recent update
• B. Popularity
• C. Relevancy
• D. Manager assignment
• E. Number of views

Correct Answer: ACE

Question 4. What’s the term for application menus and modules that you may want to access quickly and regularly?

• A. Breadcrumb
• B. Favorite
• C. Tag
• D. Bookmark

Correct Answer: B

Question 5. As it relates to Service Catalog Items, which of the following is true?

• A. They run behind the scenes.
• B. They are the building blocks.
• C. They are optional.
• D. They provide options.

Correct Answer: B

Question 6. What does a REQ number in the Service Catalog represent?

• A. the order number.
• B. the stage.
• C. the task to complete.
• D. the individual item in the order.

Correct Answer: A

Question 7. Which characteristic of Service Catalog variables should Administrators know when creating new service catalog items?

• A. only be used in Record Producers
• B. only be used in Order Guides
• C. cannot affect the order price
• D. are global by default

Correct Answer: D

Question 8. When it comes to Column Context Menus, which of the following statements is true?

• A. displays actions such as creating quick reports, configuring the list, and exporting data
• B. displays actions related to filtering options, assigning tags, and search
• C. displays actions related to viewing and filtering the entire list
• D. displays actions such as view form, view related task and add relationship

Correct Answer: A

Question 9. Which statement best describes the configuration management database (CMDB)?

• A. Includes data on business assets, both tangible and intangible
• B. Describes how intangible, configurable assets of a business are managed
• C. Archives all metadata and usage statistics related to Service Management PaaS equipment
• D. Contains configuration item data from ITIL

Correct Answer: A

Question 10. What should the order be when specifying filter elements?

• A. Field, Operator, then Value
• B. Field, Operator, then Condition
• C. Operator, Condition, then Value
• D. Value, Operator, then Field

Correct Answer: A

Question 11. Orders are issued for a specific purpose, which of the following is true? Guide?

• A. An order guide restricts the number of items that can be requested per order to one item
• B. There are guidelines in the Order Guide on how administrators can set up item variables
• C. Order Guides enable you to request multiple items that are related to one request
• D. Order guides automatically take the user to the checkout without a prompt

Correct Answer: C

Question 12. In what name is the platform for conversational bots that users can use for obtaining information, making decisions, and performing common tasks?

• A. Answer Agent
• B. live Feed
• C. Virtual Agent
• D. Connect Chat

Correct Answer: C

Question 13. What information can be returned when you search using the App Navigator search field? (Choose four.)

• A. Names of Applications and Modules
• B. Names of Modules
• C. Names of Applications
• D. Favorites
• E. History Records
• F. Titles of Dashboard Gauges

Correct Answer: ABCD

Question 14. In your opinion, which of the following statements describes an Update Set most accurately?

• A. It is possible to group a series of changes into an Update Set, and then move the Update Set as a unit across other systems
• B. The Update Set by default includes customizations, business rules, and home pages
• C. An Update set refers to a component of customization that has been moved from production to development
• D. An Update Set’s changes are by default only visible on the instance they are applied to

Correct Answer: A

Question 15. What distinguishes the Event Log from the Event Registry?

• A. Generated Events appear in the Event Log, while defined Events appear in the Event Registry
• B. In the Event Registry, different fields are displayed in the Event Log in Log style
• C. Integration Events are listed in the Event Log, while 24-hour events are listed in the Event Registry.
• D. The Event Log corresponds to the Event Registry

Correct Answer: A

Question 16. What are the common elements among Create Incident, Password Reset, and Report Outage services in the Service Catalog?

• A. directing the user to record the producer
• B. directing the user to catalog property
• C. directing the user to catalog UI policy
• D. directing the user to catalog client script

Correct Answer: A

Question 17. When data is imported into ServiceNow, what are some characteristics?

• A. You can apply the same Transform Map to the same import set only once
• B. Coalesce fields are only used after a Transform has been run
• C. Import sets can be created and managed by anyone
• D. A Transform Map can be applied to the same import set multiple times

Correct Answer: D

Question 18. When a user opens a list, which item in the list allows field values to be edited without opening the form?

• A. Data Editor
• B. Edit Menu
• C. List Editor
• D. Form Designer

Correct Answer: C

Question 19. Where can you find links to the components of the baseline Service Catalog homepage?

• A. Record Producers, Order Guides, and Catalog Items
• B. Order Guides, Item Variables, and flows
• C. Order Guides, Catalog Items, and flows
• D. Record Producers, Order Guides, and Item Variables

Correct Answer: A

Question 20. As a result of extending another table, a new table is created. Which of the following statements is true?

• A. Assuming the roles that the parent table played within the database, the new table archives the parent table
• B. Unlike the parent table, the new table inherits all of the existing fields but none of the existing Business Rules, Client Scripts, and UI Policies
• C. The new table inherits all of the fields of the parent table, and can also include unique fields of its own.
• D. Although the new table inherits all the fields from the parent table, Access Control rules, Client Scripts, and UI Policies do not.

Correct Answer: C