ServiceNow Certified System Administrator
The ServiceNow Certified System Administrator examination ascertains that the candidate possesses the integration capabilities and proficiency which are expected in order to regulate the configuration, implementation, and maintenance of the ServiceNow platform. Passing this exam suggests that the candidate has in detailing all the key skills which are necessary to pursue further certification for the individuals.
Who should take the exam?
The ServiceNow System Administrator certification exam is targeted on the ServiceNow customers, partners, sales engineers, and for all those who are willing to become a ServiceNow Certified System Administrator.
Exam Prerequisites and Recommended Knowledge
In order to emerge as a thriving candidate in this exam, it is suggested to
- Give attention to the ServiceNow Fundamentals training and must-have for at least 6 months gained hands-on experience of working with ServiceNow.
- Candidates have the liberty to choose and complete either a ServiceNow Fundamentals training course or the on-demand ServiceNow Fundamentals training course offered in Now Learning.
- Also, it is very beneficial to any candidate who has industry experience along with database concepts and system management.
- Candidate must also have some learning of IT Help Desk processes and the incident, problem, and change workflows.
- Lastly, candidates should have a comprehensive acquaintance with terminologies of the industry, acronyms, and initialisms.
Additional Recommended Experience
- Candidates must have at least six months of field experience in working on ServiceNow deployment projects and also in the maintenance of ServiceNow instances
- Candidates must also have participated in at least two ServiceNow deployment projects
- Also, candidates must be familiar with the industry concepts, terminology, acronyms, and initialisms
Exam Details
The Servicenow Certified System Administrator Certification exam covers 60 questions. All these Servicenow Certified System Administrator Exam Questions are in Multiple Choice and Multiple Select Format. The candidate taking the exam reviews the response options and selects the one response which most accurately answers the question. Also, the Servicenow Certified System Administrator Cost is $150 USD.
- Exam Name: ServiceNow Certified System Administrator
- Number of Questions: 60
- Exam Format: Multiple-choice
- Exam fee: $150
Exam Registration
Candidates must enlist for the test by means of the ServiceNow Webassessor site with the voucher got by finishing the Software Asset Management Professional Fundamentals training prerequisite. During the enlistment procedure, each test taker has the alternative of taking the test at an Approved Testing Center or as an online delegated test. In both testing scenes, the Ensured Implementation Specialist test is done through a reliable, agreeable client interface customized for ServiceNow tests. The Kryterion testing system is worldwide and all areas offer a secure, and comfortable testing atmosphere.
Exam Result
A passed or failed status is immediately displayed on the testing screens of the candidates, after completing and submitting the exam. However, only the status is displayed, and not the insights into their performance.
Exam Retake Policy
Candidates who fail the exam will be allowed to re-take the exam, after paying a registration fee of $150. However, they may reappear for the exam for not more than three times.
For More Details See – ServiceNow System Administrator FAQ
ServiceNow Certified System Administrator Interview Questions
Now, Let us look at some ServiceNow Certified System Administrator Interview Questions.
Course Outline
The Course Outline covers the Servicenow Certified System Administrator Syllabus. It helps you understand each and every concept of the exam. The Course Outline has been updated on March 2021.
The ServiceNow Certified System Administrator Exam covers the following domains –
User Interface & Navigation [20%]
- ServiceNow Overview
- Lists and Filters (ServiceNow Documentation: Create and edit filters, Filters)
- Forms and Templates (ServiceNow Documentation: Templates, Form templates)
- Branding (ServiceNow Documentation: Configure portal branding, Branding a Service Portal)
Collaboration [20%]
- Task Management (ServiceNow Documentation: Project tasks, Create a task from an incident, problem, or change request)
- Notifications (ServiceNow Documentation: Notifications)
- Reporting (ServiceNow Documentation: Reporting)
Database Administration [30%]
- Data Schema (ServiceNow Documentation: Schema map for tables, View the schema map)
- CMDB (ServiceNow Documentation: Configuration Management Database)
- Application/Access Control (ServiceNow Documentation: Access control rules in application administration apps, Access control list rules)
- Import Sets (ServiceNow Documentation: Import sets)
Self-Service & Process Automation [20%]
- Knowledge Management (ServiceNow Documentation: Knowledge Management)
- Service Catalog (ServiceNow Documentation: Service Catalog)
- Flow Designer (ServiceNow Documentation: Flow Designer, Call a workflow flow logic)
Introduction to Development [10%]
- Scripting (ServiceNow Documentation: Scripts)
- Migration and Integration (ServiceNow Documentation: Organize the migration process, Integration options)
- Development
Servicenow Certified System Administrator Exam Preparation Guide
Preparing for an exam is a really important task. The Servicenow Certified System Administrator Exam Difficulty is quite high. Hence you need the right resources to be successful. This Servicenow Certified System Administrator Study Guide is all you need to ace the exam.
Servicenow Certified System Administrator Blueprint
In order to gain a systematic understanding of the exam, the candidate can also go through the exam blueprint that would assuredly give him/her a bird`s view on all related topics. The details of the exam structure, exam results, registration, retakes, and the scope of the syllabus are also given in detail. So it could be helpful for the candidates if they want to undergo this certification exam. Knowing the exam objectives is very important to get an insight into the exam. So visit the Official website of ServiceNow, to have a clearer view of the exam guide. Also, all the Servicenow Certified System Administrator Questions originate from this guid only. A thorough analysis of the exam blueprint will let you align yourself more deeply with the chief objectives if the exam. And hence, enabling you to gain the required command to earn your desired certification.
Learning Path
ServiceNow publishes every minute update and details related to its certification exam, on its Learning Platform. Here, you can get all the exam related details. The ServiceNow Learning Path will also provide you with several training and courses for the reference of the candidates taking the ServiceNow Certified System Administrator exam. A candidate can begin his ServiceNow journey by learning the basic features of the NOW platform. The learning path is as follows:
- To start with, the candidate has to go through 1.1 ServiceNow Fundamentals Introduction Module
- Followed by 2.1: Platform Overview Module
- 3.1: NOW Platform User Interface Overview Module
- 4.1: Branding Overview Module
- 5.1: Lists and Filters Overview Module
- 6.1: Forms Overview Module
- 7.1: Task Management Overview Module
- 8.1: Notifications Overview Module
- 9.1: Reporting Overview Module
- 10.1: Knowledge Management Overview Module
These are then followed by 8 other modules dealing with Service Catalog, Flow Designer, Virtual Agent and others.
Go for Servicenow Certified System Administrator Training
In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.
The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course.
Join the ServiceNow Community
One thing which is an advantage for anything that comes online is the scope of people joining it. An offline discussion is restricted to a small number of people, whereas online platforms can reach a wider range. The prospects of getting resolutions to an issue increase steeply when a greater number of people are involved. Also, multiple viewpoints make the stuff more dynamic. These discussions make the studies more comprehensive.
Self-evaluation Time – Practice Exam
Regardless of how you prepare for the ServiceNow Certified System Administrator Exam, a practice run or two can help you in more ways than you might expect. Taking a Servicenow Certified System Administrator Practice Exam is a great way to diversify your study strategy and ensure the best possible results for the real thing. Analyzing your answers will help you identify the areas where you need to give special attention to, and will also let you know your alignment with the exam objectives. So, boost your confidence with Servicenow Certified System Administrator Practice Tests now!
