Salesforce Heroku Architecture Designer Sample Questions

For candidates who are knowledgeable with and have experience with architecting scalable solutions, deploying and managing apps, managing teams and build-workflows on Heroku, primarily Heroku Enterprise, the Salesforce Heroku Architecture Designer exam has been especially created. This test has been specifically designed for a Heroku Consultant or Partner who is knowledgeable about Heroku use cases, app development best practises, and how to apply those best practises to Heroku. They should also be familiar with how to build scalable apps on Heroku. For optimal results, it is also suggested to have a least of two years of expertise in each of the Heroku domains as well as the necessary abilities. The article provides a list of Salesforce Heroku Architecture Designer Sample Questions that cover core exam topics including –

• Heroku Platform
• Data
• Security
• Heroku Enterprise
• Architect Application
• Integration

Q1)Role-based technicians and managers handle service appointments at Universal Containers. When technicians arrive on the scene, they frequently find themselves unable to access the customer’s equipment. In this case, the Service Appointment can only be cancelled by the Manager. A consultant should offer advice on how to follow this business procedure.

• A. Give Status Transitions-permitting permission sets to users.
• B. Permit role-based status transitions.
• C. Profile-based restrictions on status transitions.
• D. Setup Resource Type-Based Status Transitions.

Correct Answer: C

Q2)In its call centre, Universal Containers keeps track of client complaints. At the customer’s location, a technician may occasionally be needed for this. What sequence of actions should a Consultant suggest for the Technician’s dispatch?

• A. Create a case, a service appointment, a work order, and dispatch the service appointment, respectively.
• B. Create a service appointment, a work order, a case, and dispatch work orders.
• C. Create a work order, a case, a service appointment, and dispatch the work order.
• D. Make a case, a work order, a service appointment, and then dispatch the service appointment.

Correct Answer: D

Q3)Universal Containers wants Field Technicians to use the Salesforce mobile app to obtain customer authorisation through a signature. What ought to a consultant suggest?

• A. Designate a Quick Action to open a Visualforce signature page on the Service Appointment.
• B. Develop an approval procedure for the customer’s authorization based on the service appointment.
• C. Add a checkbox for the customer’s authorization to the service appointment.
• D. Create a custom text field in the Salesforce mobile app to record the customer’s signature.

Correct Answer: C

Q4)Service level agreements are exclusively maintained by Universal Containers at the client level. How does a consultant guarantee that agents can confirm coverage?

• A. Create Service Contracts, set up the Entitlement Process, and display the relevant List on the Contact Page Layout.
• B. Establish the Entitlement Process, create Milestones, and display the relevant List on the Work Order Page Layout.
• C. Establish an Entitlement Process, create Milestones, and display the relevant List on the Account Page Layout.
• D. Establish the Entitlement Process, create Contract Line Items, and show the associated List on the Asset Page Layout.

Correct Answer: C

Q5)Which three data components may the dispatcher see when viewing the map in the dispatch console? (Select three.)

• A. Google Traffic Data
• B. Service Appointment Dependencies
• C. Resource’s Home Base
• D. Service Appointments
• E. Resource’s Travel Speed

Correct Answer: ACD

Q6)When fixing installed Assets, Universal Containers seeks to charge the customer for the parts used. What should a consultant suggest in order to keep track of the cost of the parts used?

• A. Track prices using products and price books.
• B. Track the pricing using Opportunity Line Items and Price Books.
• C. Model the Work Order cost and price using a custom object.
• D. Track the pricing using assets and products.

Correct Answer: A

Q7)When fixing installed Assets, Universal Containers seeks to charge the customer for the parts used. What should a consultant suggest in order to keep track of the cost of the parts used?

• A. Make use of the work order and its line items.
• B. Model the pricing for the Work Orders using a custom object.
• C. Using the Einstein Pricing Configurator is option 
• D. Create price and product catalogues.

Correct Answer: A and D

Q8)Field assets that need a series of work tasks are serviced by Universal Containers. Work Order Line Items have been suggested by a consultant to handle the tasks, resources, and parts required to manage the work. Which two of the following must be taken into account as part of this solution to guarantee that Work Orders are correctly completed? (Select two.)

• A. Making use of Work Order Line Items, which automatically inherit the hierarchy of Work Order-attached Assets
• B. Establishing a hierarchy of Work Order Line Items using parent-child relationships.
• C. Using the Asset Hierarchy, which serves as a representation of the BoM, to link Work Order Line Items to specific Assets.
• D. View Parent and Root Work Order Lines Items within Work Orders by Customer using Standard Reports.

Correct Answer: B and C

Q9)When fulfilling Work Orders, Universal Containers needs their Technicians to record the Asset Number using a barcode scanner. Which field type has to be set up to record this data?

• A. Barcode
• B. Date
• C. Formula
• D. Text

Correct Answer: D

Q10)A Partner Community exists for Universal Containers. These partners are given Work Orders. Service Appointments and Service Resources are not being interacted with by Partners. How might a Partner user use a mobile device to update the Work Order record?

• A. Field Service mobile app
• B. Salesforce mobile app
• C. Work Order records cannot be updated on a mobile device
• D. Salesforce Touch

Correct Answer: B

Q11)The goal of Universal Containers is to shorten the mean time to service. Which of the following three Field Service procedures should a Consultant suggest using to reach this goal? (Select three.)

• A. Adjust Scheduling Policy
• B. Knowledge Base
• C. Dispatching
• D. Customer Entitlements
• E. Scheduling

Correct Answer: ABC

Q12)A consumer calls a client service representative (CSR) on a Saturday. Although the CSR finds that the customer is protected, the insurance is set to run out. Which two upsell initiatives should the CSR take into account? (Select two.)

• A. Send an email outlining new Service offers and open a Case.
• B. Open a case and let the customer know how much weekend service will cost.
• C. Create a renewal opportunity and a case for the sales team.
• D. Create a Work Order for the Dispatch Team and open a Case.

Correct Answer: AB

Q13)Field Service is used by Universal Containers (UC), and client meetings take place at UC’s offices. They prefer that meetings be scheduled to start on the hour, every hour, between 9am and 5pm. How is this accomplished?

• A. Employ customer business hours.
• B. Utilize exact appointments for the different work types.
• C. Use operating hours unique to the territory.
• D. Make Use of Several Operating Hours with Individual Slots.

Correct Answer: B

Q14)Every time a new product is released, Universal Containers notices a surge in customer-reported Cases and a drop in the first-time fix rate. Which two suggestions ought to be made by a consultant? (Select two.)

• A. Post preliminary release materials to the customer community.
• B. Post training materials to a private Chatter group.
• C. Give sales representatives more training.
• D. Give Field Service Technicians more training.

Correct Answer: AD

Q15)The option for Field Technicians at Universal Containers to record sales opportunities connected to their work orders is something they want. What setup should a consultant put in place so that Field Technicians can use the Field Service mobile app to accomplish this with ease?

• A. Quick response to the chance to create a work order
• B. Quick action on the chance to add a line item to a work order
• C. Quick Work Order Action to Create Opportunity
• D. Utilize Work Order Line Items Quickly to Create Opportunities

Q16)Universal Containers needs to assess how closely all Work Orders adhere to particular SLAs. How should a Consultant implement the setup to fulfil this criteria, and in what order in Salesforce Heroku Architecture Designer?

• A. Establish milestones, create entitlement records, and establish the work order entitlements process.
• B. Establish the Work Order Entitlements Process, Milestones, and Entitlement Records.
• C. Establish Milestones, Set Up the Work Order Entitlements Process, and Create Entitlement Records.
• D. Establish milestones, work order entitlement processes, and entitlement

Correct Answer: B

Q17)In order to create Work Orders from their Customer Service Cases, Universal Containers (UC) has set this goal. The Customer Service Representative should choose a pre-defined template for the Work Order in the Service Console, and UC would like the Work Order to be linked to the Case. What are the two things that a consultant should suggest to accomplish this in Salesforce Heroku Architecture Designer? (Select two.)

• A. To create pre-defined templates, use record types.
• B. Add the Work Order Quick Action to the Case in Option 
• C. Include the Quick Action for the Work Order on the Account.
• D. Create pre-defined templates using work types.

Correct Answer: BD

Q18)All requests for customer work will be tracked by Universal Containers (UC). Although UC doesn’t need to know where the work came from, it does need the requests to be connected to the customer’s account. What is the best course of action for a Consultant to track these job requests in Salesforce Heroku Architecture Designer?

• A. Work Orders and Cases
• B. Cases, Work Orders, and Tasks
• C. Work Orders Only
• D. Cases Only

Correct Answer: A

Q19)In a customer’s install base, Universal Containers wants Service Managers to be able to recognise location and status changes in a component’s lifetime with ease. What should a consultant suggest for lifecycle tracking?

• A. Use custom fields to track changes to assets.
• B. Use Asset Field History Tracking.
• C. Use asset lifecycle object tracking.
• D. Make use of the Assets Work Order Related List.

Correct Answer: B

Q20)If a Field Technician is unable to finish a Work Order because of a lack of inventory, Universal Containers wants to give them the option to schedule follow-up visits. What actions ought a Consultant to do to fulfil this demand?

• A. Chatter File Connect
• B. Partner Community license
• C. Customer Community Plus license
• D. Customer Community license
• E. Chatter Customer Group

Correct Answer: A