Salesforce Certified Hyperautomation Specialist

The Salesforce Certified Hyperautomation Specialist certification is designed for professionals who develop hyperautomation solutions using Salesforce and MuleSoft automation tools, such as Anypoint Platform, Anypoint Exchange, Composer, Robotic Process Automation (RPA), Flow, and Flow Orchestration.

Exam Knowledge Area

Candidates for the Salesforce Certified Hyperautomation Specialist certification should have the expertise to:

Design and execute solutions using best practices across all phases of a hyperautomation project’s lifecycle.
Develop, manage, and implement APIs to support automated integrations in hyperautomation projects with the MuleSoft Anypoint Platform.
Utilize Anypoint Exchange for reusing hyperautomation components.
Automate business processes within hyperautomation projects using MuleSoft Composer.
Implement automation of human tasks using MuleSoft Robotic Process Automation (RPA).
Deliver automated processes through Salesforce Flow.
Manage and coordinate complex business processes in hyperautomation projects using Flow Orchestration.

A candidate for this certification is not required to:

Design, build, and deploy multiple RPA bots for high availability or disaster recovery.
Have in-depth knowledge of network protocols.
Understand REST API design and implementation in detail (both client and server-side).
Be proficient in Test-Driven Design (TDD).
Know how to automate testing and deployments.
Understand financial analysis and planning.
Be familiar with project management best practices.
Have expertise in procedural programming languages (such as Java, JavaScript, C++, C#).
Fine-tune RPA processes for optimal performance.
Optimize a Windows system for performance.

Related Job Role

Typical job roles for a Salesforce Certified Hyperautomation Specialist may include:

Developers
Architects
Senior Administrators
Consultants

Exam Details

The Salesforce Certified Hyperautomation Specialist exam consists of 60 multiple-choice questions and up to five non-scored questions, with a total time of 90 minutes to complete. A passing score of 70% is required. The exam can be taken as a proctored test, either at a testing center or online. No hard-copy or online reference materials are allowed during the exam.

Course Outline

The Salesforce Certified Hyperautomation Specialist Exam evaluates a candidate’s expertise and proficiency in specific areas. Candidates are expected to develop standard hyperautomation solutions using Salesforce and MuleSoft automation tools. The topics include:

1. Employ best practices when building hyperautomation solutions 20%

Given a scenario, identify the correct tools to use for a hyperautomation solution.
Describe drawbacks of manual tasks (lag time, human errors, etc.) and identify tasks that can be automated.
Identify appropriate integration solutions using Composer.
Identify when to supersede MuleSoft Robotic Process Automation (RPA) processes by application programming interfaces (APIs) for speed, resiliency, and latency.
Model suitable tests and create data to test an end-to-end hyperautomation solution.
Implement key common design patterns for communicating between Salesforce, Anypoint, Composer, and RPA.
Employ typical fault handling approaches for each tool involved in the hyperautomation process.
Identify scenarios and techniques for reuse.
Identify velocity of development based on hyperautomation tools and use case complexity.

2. Use Composer to automate data integrations for hyperautomation 12%

Given a scenario, connect systems using a Composer flow and connectors, and map and retrieve data in action steps.
Use the HTTP connector to expand connectivity beyond what is supported out-of-the-box.
Swap out sandbox connections for production connections.
Given a hyperautomation scenario, implement the appropriate flow controls including If/Else blocks and For Each loops.
Given a hyperautomation scenario, transform data using number, string, and date functions and formulas.
Test Composer flows to ensure they work as expected.

3. Design, build, and manage MuleSoft RPA processes used for hyperautomation 17%

Evaluate an RPA process in MuleSoft RPA Manager.
Perform general RPA process development tasks including designing, building, and testing RPA processes.
Deploy RPA processes.
Trigger RPA bots from Composer and Anypoint Platform.
Monitor and troubleshoot RPA processes.

4. Use Salesforce Flow to build hyperautomation workflows 13%

Given a hyperautomation scenario, build the appropriate flow using Salesforce Flow.
Work with Einstein Bots to automate customer service.
Create tests for record-triggered flows with Flow Testing.
Given a scenario, connect Salesforce flows with other APIs.
Identify the basics of Salesforce flows that are applicable to hyperautomation implementation.

5. Use Anypoint platform to deliver, and manage APIs in a hyperautomation project 15%

Describe composable building blocks (that is, APIs/Specs) and how to consume them in a hyperautomation implementation.
Describe how composable building blocks work together in a strategy and what Salesforce is capable of.
Assign each API to one of the three tiers of API-led connectivity.
Translate functional design requirements into API resources and methods.
Define API resources, methods, parameters, and responses using RAML.
Summarize Anypoint Platform hyperautomation capabilities and high-level components.
Describe Mule application deployment options including CloudHub, Runtime Fabric, and customer-hosted Mule runtimes.

6. Use Anypoint Platform to monitor hyperautomation API endpoints 7%

Using hyperautomation best practices to determine how to manage APIs using basic endpoint configurations, proxy endpoint configurations, and policies.
Describe Anypoint Monitoring for applications and APIs.

7. Use Anypoint Exchange to catalog (publish), share, discover, and reuse assets 8%

Publish assets to private and public Anypoint Exchanges.
Test APIs using the Anypoint Exchange mocking service.
Given a hyperautomation scenario, employ Anypoint Exchange best practices.

8. Use Salesforce Flow Orchestrator to build parallel, multi-user, multi-step workstreams 8%

Combine multiple automated workflows into a coordinated process.
Customize entry and exit conditions for evaluation flows.
Assign interactive steps to groups or queues.
Debug, deploy, and manage Flow Orchestration.

Salesforce Certified Hyperautomation Specialist: FAQs

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Salesforce Exam Candidate Code of Conduct

At Salesforce, trust is a top priority, and safeguarding the security of Salesforce credentials is a shared responsibility. By participating in the Salesforce Credentialing Program, you must agree to the terms outlined in the Salesforce Credential and Certification Program Agreement.

Participants in the Salesforce Credentialing Program are expected to:

Use official Salesforce study resources on Trailhead, including exam guides, trail mixes, and Trailhead courses to prepare for certification exams.
Engage with the Trailblazer Community to find additional training, collaborate with peers, and connect with study groups or mentors.
Follow the rules for both online proctored and in-person certification exams.
Report any activity that compromises credential security to the Credential Security team.

Participants in the Salesforce Credentialing Program are prohibited from:

Sharing, using, or seeking out certification exam questions and answers, or superbadge solutions.
Requesting, offering, or accepting assistance during your certification exam.
Engaging in any activity that violates the Salesforce Credential and Certification Program Agreement.

Violations of the Program Agreement may result in:

Cancellation of upcoming exams.
Suspension from taking online proctored exams.
Ban from participating in any certification exams.
Revocation of existing certifications and superbadges.
Removal from the Salesforce Credentialing Program and the Trailblazer Community.

Salesforce Certified Hyperautomation Specialist Study Guide

1. Understand the Exam Guide

The Salesforce exam guide is crafted to help you assess your readiness for the Salesforce Certified Hyperautomation Specialist Exam. It outlines details about the intended audience, suggested training and resources, and a comprehensive list of exam objectives, all aimed at supporting you in achieving a passing score. Salesforce strongly advises combining hands-on experience, course participation, and self-study to enhance your chances of success in the exam.

2. Use Recommended Training and Resources

Salesforce suggests a blend of practical experience, completion of training courses, engagement with Trailhead trails, and self-study in the topics outlined in the Exam Outline section of this guide. Recommended self-study resources for this exam include:

Trailmix: Prepare for Your Hyperautomation Specialist Credential
Practice Exam: Salesforce Hyperautomation Specialist Practice Exam
- This practice exam allows you to get acquainted with the format and question types you may face on the actual exam. The questions are designed to reflect the style and difficulty of the real exam. By self-scoring your results, you can pinpoint your strengths and weaknesses, helping you concentrate on areas that need further study.

3. Explore Salesforce Trailhead Academy

Trailhead Academy offers a range of interactive courses and resources tailored to enhance your understanding of hyperautomation concepts and tools. Through hands-on learning experiences and practical exercises, you can deepen your knowledge of Salesforce and MuleSoft automation solutions. The platform also provides access to valuable content, such as webinars, community forums, and guided learning paths, designed to equip you with the skills necessary to excel in the exam. By leveraging Trailhead Academy, you can build a solid foundation and boost your confidence as you prepare for certification success. The courses offered by Trailhead Academy that are suggested for this exam include:

– Build Salesforce Hyperautomation Solutions with MuleSoft (ADX350)

Utilize Build Salesforce Hyperautomation Solutions with MuleSoft to automate business tasks and processes by creating hyperautomation solutions using MuleSoft. Learn how to prioritize business transformation and enhance process efficiency in this 5-day instructor-led course. Participants will gain insights into managing Application Programming Interfaces (APIs) with the Anypoint Platform, developing Mule applications with Anypoint Studio, automating data integrations using MuleSoft Composer, streamlining customer service tasks with Einstein Bots, and designing hyperautomation workflows through Salesforce Flow. This course aims to bridge capability gaps by delivering comprehensive automation solutions that enhance employee experiences, provide value, and foster innovation.

Who Should Enroll?

This course is tailored for advanced Salesforce administrators, consultants, and beginner developers and architects involved in creating automation solutions with Salesforce and MuleSoft tools. It’s also an excellent opportunity for anyone looking to obtain their Hyperautomation Specialist credential.

4. Become Part of Study Groups/Communities

Joining study groups and communities can significantly enhance your preparation for the Salesforce Certified Hyperautomation Specialist exam. These collaborative environments provide opportunities to connect with fellow candidates, share resources, and discuss challenging concepts. Engaging with a community allows you to gain different perspectives, clarify doubts, and exchange tips that can improve your understanding of hyperautomation tools and practices. Many online platforms and forums host dedicated groups for Salesforce certification aspirants, where you can participate in discussions, attend study sessions, and access valuable study materials.

5. Take Practice Exam Tests

After completing your preparation, taking practice tests is an essential step. This phase of self-evaluation allows you to pinpoint your strengths and areas that need improvement, build confidence, and refine your time management abilities. Practice exams replicate the actual test environment, providing a realistic assessment of your readiness. By recognizing specific topics that require more focus, you can make targeted improvements before the exam. Consistent self-assessment is vital for maximizing your performance and ensuring a successful experience on exam day.