Salesforce Certified Business Analyst FAQs
What is a Salesforce Business Analyst?
The mission of a Salesforce Certified Business Analyst is to work with stakeholder groups to improve the business and meet the needs of the business. Additionally, the candidate brings in-depth knowledge of one or more particular industries or domains, in addition, to experience working on the Salesforce Platform (such as Sales Cloud and Marketing Cloud).
Does Salesforce recommend any training course for this exam?
It is highly recommended that you take the Design and Administer an OmniStudio Solution (OMS335) training course prior to taking the test. It is aimed at administrators, consultants, and business analysts within the Salesforce Industry ecosystem who want to learn how to design human-centric Salesforce solutions with OmniStudio. Salesforce concepts and functionality should be thoroughly understood, as well as familiarity with the interface.
What does a Salesforce Business Analyst do?
The Salesforce Business Analyst candidate has the experience, skills, knowledge, and ability in the following:
- Familiarity with the Salesforce implementation lifecycle.
- Understanding of Salesforce environment best practices.
- Experience in a given industry environment.
- Understanding of facilitation and documentation techniques.
- Planning discovery activities based on key stakeholders.
- Mapping business processes, eliciting requirements and writing user stories.
- Demonstrating effective written and verbal communication skills when working with business and technical stakeholders at all levels of the organization.
- Applying strong analytical and problem-solving skills.
- Moving easily between a wide variety of influencing and communication styles for engaging effectively with diverse audiences and maximizing impact.
- Becoming a trusted advisor with key stakeholders.
- Breaking down complex business processes into manageable steps.
- Evaluating and recommending Salesforce features as part of solution design.
Are Salesforce certifications in demand?
Customer business requirements can be met via Salesforce Business Analysts in a maintainable and scalable way. They are also capable of contributing to the long-term success of customers. Customers, partners, employees, and anyone who wishes to demonstrate expertise in this field can benefit from the credential.
Are there any prerequisites for the exam?
The Salesforce Certified Business Analyst should have the following experience:
- 2 years of Business Analyst experience, including demonstrated success in owning and delivering business process improvements
- 2 years of Salesforce Platform experience
What are the Domains covered in this exam?
The exam objectives and course outline are:
- Customer Discovery: 17%
- Collaboration with Stakeholders: 24%
- Business Process Mapping: 16%
- Requirements: 17%
- User Stories: 18%
- User Acceptance: 8%
How Many questions are there in the Exam?
There are 60 multiple-choice/multiple-select questions and up to 5 unscored questions in the exam.
What is the duration of the Exam?
The time duration of the exam is 105 minutes (time allows for unscored questions)
How much does the Exam Cost?
The exam will cost you $200 USD plus applicable taxes as required per local law.
What is the Passing score in the Exam?
72% is the passing score.
How many attempts are Available for the Exam?
There are 3 attempts available in a year for this exam
What is the Exam Retake Policy?
Salesforce allows 3 attempts. Also, the fee for each retake is $100 USD.
How do I check my Salesforce certification?
To verify your Salesforce certification, you need to visit the Trailhead Verification Page. Then, you need to enter your email under “Certification Holders: Check Your Status”. Your credential details will be emailed to you.
How do I maintain my Salesforce certification?
To maintain your Salesforce Certification you need to complete all the Trailhead Maintenance Modules. Therefore, keep a check on the available updates for your certification at Trailhead’s official website.
For how long is my certification valid?
The Salesforce certifications are valid for a period of 3 years.
What are the modes to take the Exam?
The exam is available in two ways. It can either be offsite proctored or online proctored. Choose the one based on your schedule.
