Salesforce Certified Associate Exam FAQs
How many questions will be there in the Salesforce Certified Associate Exam?
The exam consists of 40 multiple-choice questions, with a time limit of 70 minutes to complete.
What is the passing score for the Salesforce Certified Associate Exam?
The passing score for the Exam is 62% and above.
What is the knowledge requirement for the exam?
Salesforce Certified Associate candidates generally have up to 6 months of experience using Salesforce. They should have a basic understanding of the platform’s core features and be able to navigate Salesforce confidently. The Salesforce Certified Associate exam is ideal for those looking to showcase their knowledge, skills, and experience in the following areas:
- How the CRM platform addresses the challenge of connecting departments and customer data
- Business challenges that can be resolved using Salesforce Customer 360
- Essential Salesforce Platform terminology
- Foundational-level functions in the latest Salesforce version, including requirements gathering, reporting, security, sharing, customization, and data management
What is the Salesforce Certified Associate Exam?
The Salesforce Certified Associate credential is designed for individuals who are either new to the Salesforce ecosystem or have a growing interest in the Salesforce Customer 360 Platform. These candidates are eager to learn how to navigate and use the Salesforce platform for common business scenarios. Whether aiming to gain experience or explore a career in Salesforce, they may be on their way to becoming Salesforce Certified Professionals.
Candidates should have a basic understanding of how an integrated CRM system connects various departments and customer data. Familiarity with Salesforce, either as a user or learner, and an interest in supporting core functionalities in the latest Salesforce version are essential. Knowledge of foundational aspects like reporting, user management, sharing, customization, and data management will be advantageous.
What are the major Salesforce Certified Associate exam topics?
The major topics include:
- Salesforce Ecosystem 32%
- Navigation 28%
- Data Model 25%
- Reports & Dashboards 15%
What happens if I fail a Salesforce certification 3 times?
Salesforce updates all certification exams 3x per year in accordance with Salesforce release cycles (Winter, Spring, Summer). If you fail your third attempt within a release cycle, you must wait until the next release cycle begins before registering for the exam again.
Do Salesforce certifications expire?
If you fail to maintain your Salesforce Certifications after a certain amount of time has elapsed, they will expire and you will have to take the whole certification exam again.
What is the Salesforce Exam Candidate Code of Conduct?
At Salesforce, trust is a top priority, and safeguarding the security of Salesforce credentials is a shared responsibility. By participating in the Salesforce Credentialing Program, you must agree to the terms outlined in the Salesforce Credential and Certification Program Agreement.
Participants in the Salesforce Credentialing Program are expected to:
- Use official Salesforce study resources on Trailhead, including exam guides, trailmixes, and Trailhead courses to prepare for certification exams.
- Engage with the Trailblazer Community to find additional training, collaborate with peers, and connect with study groups or mentors.
- Follow the rules for both online proctored and in-person certification exams.
- Report any activity that compromises credential security to the Credential Security team.
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