Salesforce Certified AI Associate Exam FAQs
How many questions will be there in the Salesforce Certified AI Associate?
There will be a total of 40 multiple-choice questions in the Exam.
What is the passing score for the Salesforce Certified AI Associate Exam?
The passing score for the Exam is 65% and above.
What is the knowledge requirement for the exam?
Candidates for the Salesforce Certified AI Associate should have a foundational understanding of Salesforce’s core features and be comfortable navigating its platform. The exam is designed for individuals looking to showcase their knowledge, skills, or experience in the following areas:
- Fundamental AI concepts, including types such as predictive analytics, machine learning, natural language processing (NLP), and computer vision.
- Salesforce’s Trusted AI Principles, especially in relation to CRM systems like Salesforce and its product ecosystem.
- The importance of data quality, preparation, cleansing, and governance in the training and optimization of AI models.
- Ethical and responsible data management, addressing aspects like privacy, bias, security, and compliance.
- The ability to engage with stakeholders in discussions on how AI can enhance business operations, identifying opportunities for AI-driven improvements while recognizing potential challenges.
What a candidate is not required to know for the exam in terms of knowledge area?
A candidate for this certification is not required to:
- Understand how AI models are integrated into Salesforce workflows or the security concerns related to AI data and models.
- Be familiar with compliance requirements or data protection regulations in AI implementations.
- Know how to customize AI features, such as modifying AI models, generating custom predictions, or integrating additional data sources into AI solutions.
- Have advanced knowledge of complex statistical methods, sophisticated machine learning algorithms, or deep learning structures.
- Be skilled in advanced data science, AI research, custom model development, complex AI architecture, or large-scale AI deployments.
- Have experience in configuring or developing Salesforce products.
What is Salesforce Certified AI Associate Exam?
The AI Associate Credential Exam centers around the core principles and functionalities of artificial intelligence (AI) and data in relation to CRM. It is designed for individuals of any background, including business leaders and professionals, regardless of whether they are newcomers to AI or have prior experience. Earning this certification demonstrates essential skills in ethical AI and data usage, serving as a stepping stone toward more advanced technical certifications in this field.
What happens if I fail a Salesforce certification 3 times?
Salesforce updates all certification exams 3x per year in accordance with Salesforce release cycles (Winter, Spring, Summer). If you fail your third attempt within a release cycle, you must wait until the next release cycle begins before registering for the exam again.
Do Salesforce certifications expire?
If you fail to maintain your Salesforce Certifications after a certain amount of time has elapsed, they will expire and you will have to take the whole certification exam again.
What is Salesforce Exam Candidate Code of Conduct?
At Salesforce, trust is a top priority, and safeguarding the security of Salesforce credentials is a shared responsibility. By participating in the Salesforce Credentialing Program, you must agree to the terms outlined in the Salesforce Credential and Certification Program Agreement.
Participants in the Salesforce Credentialing Program are expected to:
- Use official Salesforce study resources on Trailhead, including exam guides, trailmixes, and Trailhead courses to prepare for certification exams.
- Engage with the Trailblazer Community to find additional training, collaborate with peers, and connect with study groups or mentors.
- Follow the rules for both online proctored and in-person certification exams.
- Report any activity that compromises credential security to the Credential Security team.
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