Salesforce B2C Commerce Architect

The Salesforce Certified B2C Commerce Architect certification is designed for individuals with experience in creating global websites that offers to various brands and channels using established design patterns. It targets Salesforce customers, partners, and employees aiming to showcase their proficiency in several areas:

• Promoting core architecture principles like modularity, reusability, and creating components that withstand future changes throughout the Software Development Lifecycle (SDLC) across all layers (client, server, Content Delivery Network (CDN)).
• Guiding development teams on adopting B2C Commerce best practices during the SDLC to build high-performance and scalable websites.
• Creating storefront integrations that leverage available data and technologies optimally.
• Utilizing best practices, standards, and technical knowledge to support project management throughout the website development process.
• Supporting expertise in the commerce ecosystem and solution architecture, including key integrations for client business requirements and workflows.
• Implementing standard design patterns to accommodate multiple brands, internationalization, and various channels (mobile, tablet, etc.).

Knowledge Requirements:

A Salesforce Certified B2C Commerce Architect holds certification as a B2C Commerce Developer and typically possesses five or more years of experience in ecommerce. They have enhanced their expertise in various areas, including leading technical teams, integrating retail IT systems such as CRM, ERP, OMS, PIM, and WMS, and designing architectures for full-cycle Commerce Cloud implementations. They are familiar with the performance and security measures of the SFCC platform, as well as compliance requirements relevant to ecommerce, including Storefront Reference Architecture (SFRA).

Their knowledge extends to the Software Development Lifecycle (SDLC), SFCC platform features like System and Custom objects, SEO, and analytics capabilities, and basic DNS-related principles. They excel in architecting solutions for multi-site/multi-region setups, designing interfaces between systems, gathering and defining technical requirements, advising on data and code replication schedules, creating high-level estimates, designing and scheduling integration jobs, configuring and deploying builds, and visually representing complex system interactions. Additionally, they are proficient in performing code reviews, preparing Technical Artifacts, applying SFCC best practices, and configuring eCDN solutions.

Target Job Role:

The job roles of a Salesforce Certified B2C Commerce Architect candidate may include:

• Technical lead
• Solution architect
• Senior developer
• Technical director
• Owner of technical design and quality implementations

Exam Details

• The exam comprises 60 multiple-choice/multiple-select questions along with up to 5 non-scored questions, and candidates are allotted 105 minutes to complete it.
• A passing score of 65% is required.
• The exam can be taken either onsite at a testing center or in an online proctored environment.
• No hard-copy or online materials are allowed for reference during the exam.

Course Outline

Salesforce B2C Commerce Architect exam covers the following topics:

Domain 1: Design/Discovery 29%

• Given a customer’s business requirement, create a technical specification that accurately reflects the business requirement.
• Given business and technical requirement details, create standard technical artifacts that are complementary and accurate to the design and project needs.
• Given business and technical requirement details, review implementation specifications for solutions, future growth, and gap analysis to stakeholders and provide analysis to defend if necessary.
• Given systems integration requirements and technical details, evaluate applicable versions of AppExchange solutions, third-party technical specifications, and API documentation for integrations.
• Given the systems that are interacting with the platform, evaluate the integration points, data type and volume, and data migration approach, plus diagram the system architecture.

Domain 2: Build 19%

• Given a set of technical specifications, evaluate the implementation process to ensure the solution meets the business requirements.
• Given an implementation, validate that best practices are followed and guide their usage so that the end solution is secure, performant, and modular.
• Given a complex issue or set of issues, guide a development team in the steps toward resolution.
• Given an implementation and known key performance indicators (KPIs), support in load testing, evaluate results, and ensure the implementation meets expectations.
• Given a collection of cartridges and data, define a process to compile and deploy to Salesforce environments.

Domain 3: Monitoring/Troubleshooting 14%

• Given an implementation, evaluate the end-to-end needs for custom logging configuration and the ability to leverage Log Center, and investigate other tools required to identify potential and existing issues for governance, trust, and best practices.
• Given an implementation performance issue, demonstrate the ability to identify and address existing and potential performance issues, including quota violations, cache utilization, service timeouts, and optimization opportunities.
• Given an implementation issue, demonstrate the ability to identify root causes and recommend solutions.
• Given an implementation, evaluate and adjust the system proactively to ensure a healthy, scalable system for current and future business operational needs.

Domain 4: Integrations and Customizations 22%

• Given a business requirement of integrating with a third-party web service, identify which protocol (SOAP/REST) and which approach (real-time vs. batch processing) should be used and then apply all security strategies and best practices that SFCC can support.
• Given a set of batch process requirements, leverage the productized Job Framework for batch process integration.
• Given a list of third-party AppExchange solutions, identify legacy code that still uses Pipelines and define an integration approach with Controllers.
• Given a set of real-time integration requirements, leverage the productized Service Framework for real-time integration.

Domain 5: Launch 16%

• Given requirements for a site, set up aliases that follow SEO best practices and accurately land customers on the desired domain, locale, and currency.
• Given a site launch checklist, identify required rollback steps, plan post-production activities, and ensure all launch tasks are completed.
• Given a site launch, monitor launch activities that cover all system health indicators.
• Given dependencies between sources of site data, define jobs and data replication schedules.
• Given data migration scenarios, plan and support the data migration process.

FAQs: Salesforce B2C Commerce Architect

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Salesforce B2C Commerce Architect Study Guide

1. Explore the Exam Guide

This examination guide aims to assist you in assessing your readiness to pass the Salesforce Certified B2C Commerce Architect Exam. It offers insights into the target audience for the exam, suggests recommended training materials and documentation, and outlines all exam objectives. The goal is to support you in achieving a successful outcome. Salesforce strongly advises a blend of practical experience, participation in relevant courses, and self-directed study to enhance your likelihood of passing the examination.

2. Use Salesforce Recommended Training

Salesforce suggests a blend of practical experience, completing training courses, exploring Trailhead trails, and engaging in self-study based on the topics outlined in the Exam Outline section of this examination guide.

For self-study, it is recommended to refer to:

• Salesforce B2C Commerce Online Documentation
• Knowledge gained from Salesforce B2C Commerce Developer Certification and related classes

To further enhance your Salesforce proficiency, consider enrolling in expert-led courses offered by Trailhead Academy. These courses are highly recommended for exam preparation. They are:

– B2C Commerce Developer with SFRA

This course explores the implementation of Storefront Reference Architecture (SFRA) solutions for Salesforce business-to-consumer (B2C) Commerce storefronts. Over four days of instructor-led sessions, participants will delve into customizing SFRA while acquiring fundamental knowledge of core programming concepts, relevant files, and the B2C Commerce scripting language.

This course is for both novice developers entering the Salesforce B2C Commerce storefronts and experienced developers looking to familiarize themselves with SFRA. Prospective students should possess at least two years of experience in Java or JavaScript programming and feel confident working with both the jQuery library and JSON syntax.

– Manage and Merchandise a B2C Commerce Cloud Store

Enroll in this course to explore the management and merchandising of a business-to-consumer (B2C) Salesforce Commerce storefront through Commerce Cloud Business Manager. During this instructor-led course, available in both 3-day and 5-day formats, participants will discover how to effectively oversee an operational B2C Commerce site. Topics covered include using search engine optimization (SEO) and online marketing strategies, as well as generating reports to monitor production performance. By mastering these skills, you can enhance your storefront’s functionality, creating a seamless, interconnected commerce experience for business consumers that fosters customer retention and boosts revenue.

This course is designed for merchants, marketers, and content managers tasked with managing, maintaining, and customizing an existing B2C Salesforce Commerce storefront using Commerce Cloud Business Manager.

3. Join Online Study Groups/Communities

Participating in Study Groups is a valuable step in your exam preparation journey. Joining an Online Community like the Salesforce Trailhead Community provides a platform to connect with peers and stay informed about industry updates. Engaging in discussions, questions, answers, and real-world scenarios shared within these groups offers diverse perspectives that enhance your understanding. Additionally, staying connected with these communities keeps you updated with exam changes.

4. Use Practice Tests

Utilizing Practice Tests is essential once you’ve completed your preparation. This phase, known as self-assessment, helps identify your strengths and weaknesses, improves confidence, and hones time management skills. Practice exams replicate real exam conditions, providing a realistic test experience. They allow you to assess your readiness, make necessary adjustments, and build confidence for the actual exam day. Regular self-assessment is key to achieving peak performance and ensuring a smooth exam experience.