Microsoft MS-740: Troubleshooting Microsoft Teams Sample Questions

Question 1

You serve as an administrator of an organization. Users can use chat to communicate with each other from an external domain, but cannot add each other to teams. You must necessarily ensure that User1 can easily add User2 to a team. What must need to be done?

A. Enabling external access.
B. Confirming whether the domain is in the external access allowed list.
C. Asking the administrator of the external domain for adding your domain to their Allowed Domain list.
D. Using the Microsoft Teams web app.
E. Enabling guest access.

Correct Answer: E

Reference: https://docs.microsoft.com/en-us/microsoftteams/communicate-with-users-from-other-organizations#guest-access

Question 2

A company’s users use third-party apps in Microsoft Teams, but new employees cannot find and install them. You must resolve the issue. How will you proceed?

A. enabling the Allow third-party apps option in the Org-wide app settings section of the Teams admin center
B. assigning an app permission policy that allows third-party apps.
C. enabling Allow interaction with custom apps, in the Org-wide app settings section of the Teams admin center

Correct Answer: B

Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies

Question 3

There is an app within Microsoft Teams that users are not allowed to use, and you need to prevent them from using it. Which two are the possible ways for achieving this goal?

A. creating a custom policy and assigning the policy to users, on the Permission policies page of the Teams admin center
B. disabling the app on the Enterprise applications page in the Azure Active Directory admin center.
C. disabling the app on the Users page of the Azure Active Directory admin center
D. disabling the app on the Manage apps page of the Teams admin center
E. creating a custom policy and assigning the policy to users on the Setup policies page of the Teams admin center

Correct Answer: AD

Reference: https://docs.microsoft.com/en-us/microsoftteams/manage-apps#:~:text=In%20the%20left%20navigation%20of,(DoD)%20deployments%20of%20Teams

https://docs.microsoft.com/en-us/microsoftteams/app-policies

Question 4

An organization would like to give access to App1 to the Human Resources team. It is planned that users cannot add any more third-party apps to the team, and users report that they cannot add App1. You are required to ensure that the users can access App1. Which three of the given actions will you perform?

A. Running the following PowerShell command: Grant-CsTeamsAppPermissionPolicy -Identity “HR Team” -PolicyNameHRAppPermissionPolicy
B. Running the following PowerShell command: Grant-CsTeamsAppSetupPolicy -Identity “HR Team” -PolicyNameHRAppSetupPolicy
C. On the Manage apps page, ensuring that App1 is allowed at the org level.
D. Creating a custom app permission policy.
E. Creating a custom app setup policy.

Correct Answer: ACD

Reference: https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies

Question 5

You manage the Microsoft Teams environment for a company, and team members cannot send emails to channels’ addresses. You are required to determine the cause of the issue. Which two are the possible causes?

A. The email has more than 10 file attachments.
B. The channel’s associated SharePoint folder was renamed.
C. The channel email address is part of a distribution list.
D. Email integration is not enabled.
E. The email contains more than 25 inline images.

Correct Answer: BC

Reference: https://support.microsoft.com/en-us/office/send-an-email-to-a-channel-in-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e

Question 6

Your team has three standard channels, and the team has been deleted. You need to locate the files from all three channels. Where will you be navigating for locating the files?

A. The tenant’s SharePoint home page recycle bin.
B. The SharePoint site’s first stage recycle bin.
C. The SharePoint site document library.
D. The SharePoint site’s second stage recycle bin.

Correct Answer: A

Question 7

Using Microsoft 365 E5, users are not able to access Power BI from the Teams app for a Prepaway company. You must resolve the issue. Which three of the following actions will you perform?

A. In the Teams app store, ensuring that the Power BI app is not blocked.
B. Adding Power BI to the custom apps Allowed list.
C. Ensuring that the assigned app setup policy is assigned to the users.
D. Disabling the Conditional Access policy for limiting Power BI access in Teams.
E. Assigning an app permission policy to users. Ensuring that the policy does not block Power BI.

Correct Answer: ACE

Reference: https://powerbi.microsoft.com/en-us/blog/guide-to-enabling-your-organization-to-use-power-bi-in-microsoft-teams/

Question 8

A Prepaway company is using the Microsoft Teams environment. Sales and support departments use standard channels, but users from the sales department report that one of the channels does not have the Files tab.

The following message displays: The item might not exist or is no longer available.

You are required to identify and also resolve the issue. What will you do?

A. Reverting the renamed folder to the original channel folder name.
B. Recovering all the deleted items from the recycle bin of the corresponding Teams site.
C. Creating a separate document library with the same name as the channel.

Correct Answer: A

Question 9

Microsoft Teams has been deployed via Microsoft Endpoint Configuration Manager, and the Teams app you installed has been around for more than three months. In order to prepare the environment for the deployment of a newer version of the app, you plan to update all user devices to the new version. Which three of the following actions should you perform?

A. Deleting the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\LoggedInOnce registry value.

B. Deleting the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\NativeWam registry value.

C. Recursively deleting all folders under the parent folder %localappdata\Microsoft\Teams\.

D. Uninstalling the Teams app for every user profile.

E. Deleting the HKEY_CURRENT_USER\Software\Microsoft\Office\Teams\PreventInstallationFromMsi registry value.

Correct Answer: CDE

Reference: https://docs.microsoft.com/en-us/microsoftteams/msi-deployment

Question 10

A remote user has a LAN and a mobile internet connection, and each connection is supplied by a different provider of internet service. With the LAN connection, the user can make and receive calls, but with the mobile connection, he or she cannot make or receive calls. You must determine the cause behind the issue.

Solution: Utilize the Skype for Business Network Assessment tool to determine whether the user is connected access to all Microsoft Teams URLs and IPs.

Does the solution meet the goal?

A. Yes
B. No

Correct Answer: A

Question 11

A remote user has a LAN and a mobile internet connection, and each connection is supplied by a different provider of internet service. With the LAN connection, the user can make and receive calls, but with the mobile connection, he or she cannot make or receive calls. You must determine the cause behind the issue.

Solution: Calling Analytics, determining whether a voice call from the user was registered and reviewing relevant call statistics.

Does the solution meet the goal?

A. Yes
B. No

Correct Answer: B

Question 12

A remote user has a LAN and a mobile internet connection, and each connection is supplied by a different provider of internet service. With the LAN connection, the user can make and receive calls, but with the mobile connection, he or she cannot make or receive calls. You must determine the cause behind the issue.

Solution: Confirm whether the user can communicate with external users.

Does the solution meet the goal?

A. No
B. Yes

Correct Answer: B

Question 13

There is a Prepaway company with a Microsoft 365 subscription whose main office is located in one region and which opens another office in another region. In addition to relocating 400 users to the new office, you should make sure that emergency responders are aware of the new location.

Solution: Assigning a calling policy that has an emergency address for each user.

Does the solution meet the goal?

A. Yes
B. No

Correct Answer: B

Reference: https://docs.microsoft.com/en-us/microsoftteams/assign-change-emergency-location-user

Question 14

There is a Prepaway company with a Microsoft 365 subscription whose main office is located in one region and which opens another office in another region. In addition to relocating 400 users to the new office, you should make sure that emergency responders are aware of the new location.

Solution: By creating a configuration profile with the emergency address and then assigning the profile to the device for each user.

Does the solution meet the goal?

A. Yes
B. No

Correct Answer: B

Reference: https://docs.microsoft.com/en-us/microsoftteams/assign-change-emergency-location-user

Question 15

There is a Prepaway company with a Microsoft 365 subscription whose main office is located in one region and which opens another office in another region. In addition to relocating 400 users to the new office, you should make sure that emergency responders are aware of the new location.

Solution: Adding an emergency address and then modifying the outbound calling settings for each user.

Does the solution meet the goal?

A. Yes
B. No

Correct Answer: A

Reference: https://docs.microsoft.com/en-us/microsoftteams/assign-change-emergency-location-user

Question 16

A user sets up a Microsoft Teams meeting on a device that runs macOS and reports that they are disconnected from calls and meetings when they start sharing content. You are required to export the media logs for investigating the issue. Which three of the following actions must you perform?

A. Reviewing the ~/Library/Application Support/Microsoft/Teams/media-stack/*.blog log file.
B. Turning on media logging and restarting the Teams app.
C. Reviewing the ~/Library/Application Support/Microsoft/Teams/skylib/*.blog log file.
D. Using the keyboard shortcut: Option + Command + Shift + 1 and reviewing files at the location ~/Downloads.
E. Reviewing the ~/Library/Application Support/Microsoft/Teams/logs.txt log file.

Correct Answer: ABC

Reference: https://docs.microsoft.com/en-us/microsoftteams/log-files#media-logs

Question 17

You need to grant access to the Microsoft Teams Call Quality Dashboard to a manager who wants to review Microsoft Teams call quality metrics for all Prepaway company employees. Which of the given role will you assign to the manager?

A. Teams Communications Administrator
B. Teams Communications Support Specialist
C. Teams Communications Support Engineer
D. Teams Service Administrator

Correct Answer: B

Reference: https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles

Question 18

As an administrator for Microsoft Teams, you manage active calling plans and emergency calls for a Prepaway company. It is necessary to update the emergency address for one of the company’s offices that is moving to a new location. What must you do?

A. editing the current address from Emergency Addresses
B. deleting the current address and creating a new location with the new address from Emergency Addresses
C. editing the current address from Network and Locations.
D. deleting the current address and creating a new location with the new address from Network and Locations.

Correct Answer: B

Reference: https://docs.microsoft.com/en-us/microsoftteams/add-change-remove-emergency-location-organization

Question 19

Microsoft Teams environment is being managed for a company, and direct routing is being configured on a partner-hosted session border controller (SBC). You need to resolve the issue with the SIP proxy not receiving SIP options from the SBC. Which two of the given are the most possible ways for achieving the goal?

A. Ensuring that the Secure Real-Time Transport Protocol (SRTP) is enabled.
B. Replacing the partner-hosted SBC with a self-deployed SBC.
C. Ensuring that the SBC certificate is from a trusted Certificate Authority (CA).
D. Modifying the FQDN in the SIP profile for matching the SBC certificate.

Correct Answer: CD

Reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/phone-system/direct-routing/sip-options-tls-certificate-issues

Question 20

In this case, the company owned Microsoft 365 E5 licenses, and it used Microsoft-provided phone numbers. It is not possible to forward calls to external numbers using an auto attendant. What will you do?

A. Assigning a new auto-attendant number.
B. Purchasing and assigning an international calling plan to the associated resource account.
C. Assigning a phone system license to the associated resource account.
D. Configuring external sharing settings from Azure Active Directory.

Correct Answer: C

Reference: https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue#prerequisites

Microsoft MS-740: Troubleshooting Microsoft Teams Sample Questions

Question 1

You serve as an administrator of an organization. Users can use chat to communicate with each other from an external domain, but cannot add each other to teams. You must necessarily ensure that User1 can easily add User2 to a team. What must need to be done?

Question 2

A company’s users use third-party apps in Microsoft Teams, but new employees cannot find and install them. You must resolve the issue. How will you proceed?

Question 3

There is an app within Microsoft Teams that users are not allowed to use, and you need to prevent them from using it. Which two are the possible ways for achieving this goal?

Question 4

Question 5

You manage the Microsoft Teams environment for a company, and team members cannot send emails to channels’ addresses. You are required to determine the cause of the issue. Which two are the possible causes?

Question 6

Your team has three standard channels, and the team has been deleted. You need to locate the files from all three channels. Where will you be navigating for locating the files?

Question 7

Using Microsoft 365 E5, users are not able to access Power BI from the Teams app for a Prepaway company. You must resolve the issue. Which three of the following actions will you perform?

Question 8

A Prepaway company is using the Microsoft Teams environment. Sales and support departments use standard channels, but users from the sales department report that one of the channels does not have the Files tab.

The following message displays: The item might not exist or is no longer available.

You are required to identify and also resolve the issue. What will you do?

Question 9

Question 10

Solution: Utilize the Skype for Business Network Assessment tool to determine whether the user is connected access to all Microsoft Teams URLs and IPs.

Does the solution meet the goal?

Question 11

Solution: Calling Analytics, determining whether a voice call from the user was registered and reviewing relevant call statistics.

Does the solution meet the goal?

Question 12

Solution: Confirm whether the user can communicate with external users.

Does the solution meet the goal?

Question 13

There is a Prepaway company with a Microsoft 365 subscription whose main office is located in one region and which opens another office in another region. In addition to relocating 400 users to the new office, you should make sure that emergency responders are aware of the new location.

Solution: Assigning a calling policy that has an emergency address for each user.

Does the solution meet the goal?

Question 14

There is a Prepaway company with a Microsoft 365 subscription whose main office is located in one region and which opens another office in another region. In addition to relocating 400 users to the new office, you should make sure that emergency responders are aware of the new location.

Solution: By creating a configuration profile with the emergency address and then assigning the profile to the device for each user.

Does the solution meet the goal?

Question 15

There is a Prepaway company with a Microsoft 365 subscription whose main office is located in one region and which opens another office in another region. In addition to relocating 400 users to the new office, you should make sure that emergency responders are aware of the new location.

Solution: Adding an emergency address and then modifying the outbound calling settings for each user.

Does the solution meet the goal?

Question 16

A user sets up a Microsoft Teams meeting on a device that runs macOS and reports that they are disconnected from calls and meetings when they start sharing content. You are required to export the media logs for investigating the issue. Which three of the following actions must you perform?

Question 17

You need to grant access to the Microsoft Teams Call Quality Dashboard to a manager who wants to review Microsoft Teams call quality metrics for all Prepaway company employees. Which of the given role will you assign to the manager?

Question 18

As an administrator for Microsoft Teams, you manage active calling plans and emergency calls for a Prepaway company. It is necessary to update the emergency address for one of the company’s offices that is moving to a new location. What must you do?

Question 19

Question 20

In this case, the company owned Microsoft 365 E5 licenses, and it used Microsoft-provided phone numbers. It is not possible to forward calls to external numbers using an auto attendant. What will you do?

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