MB-210 Interview Questions

Looking for resources to prepare for the Microsoft Dynamics 365 for Sales (MB-210) interview? Well, you are at the right place. As you know that interview preparation requires an equal amount of attention as the exam itself. Therefore we provide you a combination of basic to advanced level Microsoft Dynamics 365 for Sales (MB-210) interview questions that are asked frequently. So, before beginning with the questions, let’s look into what the exam is all about.

The candidates who wish to prepare for the Microsoft MB-210 exam are usually Dynamics 365 Functional Consultants with sales expertise. Moreover, they are responsible for implementing solutions that support a sales life cycle to run efficiently and effectively to meet revenue targets, business strategies, and company objectives.

Candidates are responsible for configuring and expanding the core functionality of leads, accounts, contacts, opportunities, and supporting entities to map to the sales processes in place at the company. They also identify the opportunities to use Power Apps to develop unified experiences for all devices, Power Automate for application integration, business process flows, and other automation tools to construct an application that supports and accelerates the lead to cash journey.

Now, let’s look at the MB-210 interview questions:

Q1. What is the purpose of Dynamics 365 Sales?

Well, Dynamics 365 Sales allows the building of strong relationships with customers, taking actions based on knowledge, and closing sales faster. Sales are used to keep track of the accounts and contacts, create sales collateral, nurture sales from lead to order, and create marketing lists and campaigns. One can even follow service cases associated with particular opportunities or accounts.

Q2. What does Microsoft 365 apps for businesses include?

Microsoft 365 apps for business include-

• Up-to-date desktop and mobile versions of Office apps: Outlook, Excel, Word, PowerPoint, OneNote, plus Access and Publisher (only for PC).
• Storage of and sharing with 1 TB of OneDrive cloud storage.
• Web versions of Excel, Word, and PowerPoint.
• One license inclusive of fully-installed Office apps on 5 phones, 5 tablets, and 5 PCs or Macs per user

Q3. What are the types of goal metrics?

Goal metrics is of the following two types:

• Count: This counts things that you track, like how many sales phone calls were completed in a given period.
• Amount: This tracks things such as sales measured in something other than whole numbers. This metric is comparatively more versatile. One can use the amount metric to track sales of a product sold by weight or to make a goal more particular, such as the number of sales calls that lasted longer than seven minutes, instead of only the total number of calls that were made.

Q4. What is the role of Dynamics 365 business apps?

Dynamics 365 business applications let organizations transform their organization digitally. They discard the complications of separate customer relationship management and enterprise resource management systems by making modern, modular business apps that work together on a single platform. These apps give the flexibility to adapt technology to the organizations when they need it to enhance business outcomes.

Q5. Explain the benefits of forecast.

The benefits of forecast are as follows:

• Firstly, sellers can track the performance of their targets along with identifying pipeline risks that might jeopardize their ability to hit their targets.
• Secondly, managers can track individual sales performance against quotas to provide coaching proactively.
• Thirdly, organization leaders can use the projected estimates so as to change the product strategy or convey updated projections to investors.
• Lastly, directors can use forecast trends in order to anticipate departmental sales and reallocate resources if required.

Q6. What is the purpose of trend chart?

The trend chart shows the way in which each forecast amount is trends over time, comparing it with the period end prediction and quota. Moreover, a different predicted realization line is created automatically to project future revenue over time.

Q7. What do you mean by Dynamics 365 Supply Chain Management?

The Dynamics 365 Supply Chain Management enables the transformation of the manufacturing and supply chain operations. Predictive knowledge and intelligence should be used from artificial intelligence and the Internet of Things across planning, inventory, warehouse, production, and transportation management. Supply Chain Management is capable of optimizing operational efficiency, product quality, and profitability.

Q8. What is Business Intelligence?

Business intelligence is essentially the collection of tools and processes that people use in order to gather data, turn it into meaningful information, and thus make better decisions. In Office 365 Enterprise, we have BI capabilities available in Excel and SharePoint Online. These services allow gathering data, visualize data, and share information with people in a company across multiple devices.

Q9. What is the role of Dynamic Access Control?

Domain-based Dynamic Access Control allows administrators to apply access-control permissions and restrictions based on well-defined rules that include the sensitivity of the resources, the job or role of the user, and also the configuration of the device used to access these resources.

Q10. What does LinkedIn Sales Navigator do?

Well, LinkedIn Sales Navigator unifies the selling experience around relationships. Microsoft Relationship Sales combines together LinkedIn Sales Navigator and Microsoft Dynamics 365 Sales in order to empower the sellers so as to drive more personalized and meaningful engagement with the buyers.

Q12. What do you mean by AI?

Artificial intelligence is basically a set of algorithms that finds its use in computers to analyze data and then make a conclusion. In some cases, the AI can train itself. The AI can arrive at a conclusion based on the available data. However, in some other cases, one can train the AI continually with repeated feedback and fine-tuning. Thus, with more data, discrete or fine-tuned assumptions can be made. One can further act on these assumptions and conclusions or can edit further.

Q13. Define the term auto capture.

Auto capture is used by salespeople to simplify the logging of customer-related activities into Microsoft Dynamics 365 Sales. Additionally, auto-capture gives activity suggestions for emails and meetings related to your work based on data captured from the Outlook account. Thus, it helps you see relevant emails and meetings on your timeline, together with all the other activities related to a given record.

Q14. What is the assistant?

The assistant in Dynamics 365 Sales helps the sellers in tracking their daily actions and communications via a collection of actionable insight cards.

Q15. What are the types of assistant?

The two types of assistants are:

• Assistant (standard)
• Assistant (premium)

Q17. What do you mean by relationship selling?

Well, relationship selling is about finding the right people to market and then building strong relationships from beginning with those people. Good relationship sellers usually prioritize their connection with their customers over all the other aspects of sale.

Q18. Mention the features of embedded intelligence.

The main features of embedded intelligence are:

• Email Engagement
• Auto Capture
• Relationship Assistant

Q19. Explain the feature email engagement.

The feature of email engagement helps in creating more effective email messages and learning how the contacts interact with them. As emails are sent to, opened by, and forwarded by customers, Email Engagement tracks such activities and then reports back information. Moreover, it can remind sales staff about various actions that should be taken if customers do and don’t view the emails that have been sent to them.

Q20. What is the purpose of opportunity management capabilities?

The opportunity management capabilities in Microsoft Dynamics 365 make it easy to manage opportunities and convert more leads.

Q21. How can we create quotes?

Quotes can be generated manually, though, the simplest way of creating them is directly from an opportunity. These can be added from the Quotes tab on an existing opportunity record. One major benefit of creating a quote from an opportunity is that the quote would be pre-filled with important details from the opportunity record, like pricing information and any attached line items.

Q22. Define units.

The products or services are sold in units or measurements known as units. For instance, somebody who sells gardening supplies would sell seeds in units of packets, boxes, and pallets. So, a unit group is the collection of such different units.

Q23. What do you mean by digital transformation?

Digital transformation is basically the integration of digital technology into several fields of a business. Moreover, the aim of digital transformation is to change the way in which the organizations operate and deliver value to their customers.

Q24. Mention the advantages of Dynamics 365 business applications.

The advantages of Dynamics 365 business applications are:

• Engaging customers and building relationships: Fundamentally reimagine how do you engage with customers by generating personalized marketing, sales, and service experiences using the data and intelligence so as to improve every interaction.
• Empowering employees: Hire and engage the best talent to do their best work with data and knowledge surfaced right where they work.
• Optimizing operations: Improve service, drive efficiency, and reduce costs with intelligence and prescriptive guidance infused throughout the business processes.
• Transforming products and services: Make use of data as a strategic asset in order to identify new market opportunities, produce innovative products, and make exceptional customer experiences with a comprehensive view of the customers and operations.

Q25. Explain the Dynamics 365 Field Service?

Dynamics 365 Field Service helps in delivering onsite service to the customer locations. This application binds workflow automation, scheduling algorithms, and mobility so as to set up mobile workers for success when they are onsite with customers fixing issues.

Q26. What resource types are available in Supply Chain Management ?

The resource types available in Supply Chain Management are:

• Vendor 
• Machine 
• Human resources 
• Location 
• Tool 
• Facility 

Q27. Explain Dynamics 365 Business Central.

Dynamics 365 Business Central is a business management solution for small and mid-sized companies that automates and streamlines the business processes and helps you to manage the business. Business Central is highly adaptable and rich with features that enable managing your business processes, consisting of finance, sales, shipping, manufacturing, project management, services, and so on.

Q28. How does Microsoft 365 help in optimizing costs ?

Microsoft 365 helps in optimizing costs in the following ways:

• Vendor license cost consolidation
• Reduce total cost of risk
• IT administration and deployment savings
• Save on automation and process improvements
• Physical and Travel Expense cost displacement
• Capital expenditure to operational expenditure cash flow

Q29. What is the purpose of sales territories?

Sales territories enhance the potential of sales as the members of the territory are focused on the services or sales within that particular territory. We can associate the financials with the territory and its members directly, which simplifies business analysis. Moreover, based on the type and size of the sales territory, we can define sales methodologies and the training needed for those locations.

Q30. What are roll-up queries?

Rollup queries find their use in specifying additional criteria needed to be applied to the existing goal metrics. For instance, we can generate a goal metric that measures all invoices closed within a particular period. Then, a rollup query can show you the invoices owned by one person, or for customers in a territory.

Q31. Who are system administrators in Dynamics 365 Sales?

Well, system administrators in Dynamics 365 Sales are those users who have the assigned system administrator role or equivalent permissions. Moreover, Dynamics 365 Sales provide an organized and unified experience to the administrators so that only from one place they can quickly and easily configure their sales app.