IIBF Debt Recovery Agent (DRA)
DRA stands for Debt Recovery Agent. The Debt Recovery sector is growing by leaps and bounds every year and there is an acute shortage of Certified DRAs in the country. Reserve Bank of India (RBI) has informed the Indian Banks’ Association to formulate, in deliberation with the Indian Institute of Banking and Finance (IIBF), a certificate course for Debt Recovery Agents who have undergone 100 / 50 hours of training.
Who is a Recovery Agent?
Debt Recovery Agents are responsible for collecting specified loans, or advances, or other kinds of debts from the debtors (or borrowers) following some rules. The debt Recovery Agent’s role embodies professionalism & customer service. They work either on behalf of the bank to which the money is owed or as a part of collection agencies.
Who should write this exam?
- Direct Selling Agent / Direct Marketing Agent / Debt Recovery Agent or any other agent, by whatever name called, who is engaged directly or indirectly either for remuneration or for the commission in connection with the recovery of a debt of banks or enforcement of securities in banks.
- Any individual who would like to make a career as a Debt Recovery Agent for a bank.
How to get DRA Certificate?
For obtaining the certificate a candidate should :
- Join accredited training Institute and undergo 100 / 50 hours training as the case may be;
- Obtain Training Completion Certificate from the Training Institute;
- Apply for Examination of the Institute;
- Appear and pass the Examination;
- Get pass certificate from the Institute
Exam Details: IIBF Debt Recovery Agent (DRA)
Explaining the format of the IIBF Debt Recovery Agent (DRA) is the most important step.
- The exam includes approx 90 questions.
- Secondly, the IIBF Debt Recovery Agent (DRA) exam questions will be of type multiple-choice.
- You will get 90 minutes to complete the exam.
- Next, the exam is available in the English language. Further, the candidate has to pay Rs. 1200 /- (For members) and Rs. 1500- (For Non-Members) as the examination fee.
- Lastly, the passing score for DRA is 50%. And, the examination will be held in offline / Online mode as per the notification given on the website.
Eligibility requirement for the exam:
- Qualification of the candidate: The candidate shall possess the minimum qualification of SSC passed or above,
- Age: Candidate must have completed 18 years of age on the date of application for training
- Training: 10 Std. Passed and up to graduation 100 hours
Graduation & above 50 hours
- Employees of BPO / Call Centres with educational qualification of graduation and above need to undergo only 50 hours of training as per the training schedule provided to Banks / Accredited Institutes.
Course Outline
The objectives for the IIBF Debt Recovery Agent (DRA) examination are as follows:
- Principles of Banking
- Structure and Function of Banking
- Retail Banking
- Recent Trends
- E-banking-KYC Norms
- Credit Cards – Consumer Loans – Home Loans – Agriculture credit products etc
- Soft Skills – Communication and Interpersonal Skills, Telephone Etiquette, Negotiation Skills, and Analytical Ability
Exam Policies
IIBF Debt Recovery Agent (DRA) FAQ
- While preparing for DRA, you will be completely responsible for knowing and complying with IIBF Certification exam policies, together with the specified exam delivery provider’s policies and procedures.
- Also, you can go through the CORPORATE SOCIAL RESPONSIBILITY POLICY. The exam policy page provides details of the exam provider’s policies and procedures together with the exam provider’s details.
IIBF Debt Recovery Agent (DRA) Study Guide
To start the ideal preparation for the IIBF Debt Recovery Agent (DRA), the following details a few of the analytical steps that you should consider for developing an ideal schedule for your DRA preparation.
1. IIBF Official Website
While studying for exams like the IIBF Debt Recovery Agent (DRA), it is vital to visit the IIBF official website. In addition, the official website has a wealth of useful information and resources for preparing for the test. In addition, IIBF Debt Recovery Agent (DRA) study guide, courses, example papers, training programs, whitepapers, documentation, faqs, and other resources are available. All of this information is available on the official page for the contender.
2. Training for DRA
The applicant might enroll in several training programs to ensure that they thoroughly comprehend all aspects of the IIBF Debt Recovery Agent (DRA) test. In addition, the following IIBF Debt Recovery Agent (DRA) training programs are available:
- Training institutions accredited by IIBF
- Training establishments of bank / NBFCs who have been notified by IIBF.
- The training department of banks / NBFCs who have indicated to IIBF to undertake such training for their bank / NBFCs.
3. IIBF Learning Hub
Candidates can use IIBF’s learning hubs to improve and maintain their skills through self-paced digital learning resources such as e-books, expert-led social learning forums, and access to pre-configured training systems for real-world practice.
4. IIBF E-books
The candidate can choose the E-books from IIBF. There is a number of Debt Recovery Agent books available on various topics. The candidate who is preparing for a particular can have a look there.
5. Join a Study Group
For passing the IIBF Debt Recovery Agent (DRA), the candidate needs to get and share knowledge. So, we are suggesting you join some study where you can discuss the concepts with the people who have the same goal. This will lead the candidate throughout their preparation.
6. Practice Test
The most important step is to try your hands on the practice test. IIBF Debt Recovery Agent (DRA) practice tests are the one which ensures the candidate about their preparation. There are many practice tests available on the internet nowadays, the candidate can choose whichever they want. The IIBF Debt Recovery Agent (DRA) practice exam test is very beneficial in preparing. So, Start Preparing Now!
