HDI Desktop Support Manager FAQ
Who is the intended audience for the HDI Desktop Support Manager Exam exam?
The certification is suitable for the following candidates-
- Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies
- Individuals who are preparing for the HDI Desktop Support Manager certification exam
What are the skills required for the Exam ?
The candidates applying for this exam should know how to manage desktop support managers satisfy operational demands and build a support centre that aligns with the organization, adds value to the business, and delivers on its commitments.
What is the HDI Desktop Support Manager Exam ?
This certification verifies that the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.
How to register for the examination ?
To register yourself for the HDI Desktop Support Manager certification, follow these steps:
- Go to the official website of the HDI Desktop Support Manager.
- Under the Certification exam tab, and click on the HDI Learning Center. Login or create a new account.
- Follow the prompt and complete the registration.
- Make the payment. Once your registration is confirmed you will receive a confirmation email from HDI.
What are the learning objectives of the examination ?
- Characteristics of an effective desktop support manager
- How to create and deliver on service level agreements and operating level agreements
- How to align desktop support services with business strategy, objectives, and processes
- The importance of the relationships among IT service management processes
- Tactics for screening, hiring, training, and leading high-performance teams
- How to create an internal marketing culture to promote your desktop support services
- The metrics and key performance indicators essential to desktop support performance reporting
What is the cost of the examination ?
his examination will cost you around $145 USD.
What is the exam retaking fee ?
Exam retakes can be purchased for a fee of $99.
What is the time duration of the examination ?
The HDI Desktop Support Manager citification is a 75 minutes examination.
How many questions are in the examination ?
The examination having exam code ISM4330 consists of 65 questions.
What is the Course Outline examination ?
- Unit 1: Desktop Support
- Unit 2: Strategy
- Unit 3: IT Financial Management
- Unit 4: Technology and Service Support
- Unit 5: Service Level Management
- Unit 6: Metrics and Quality Assurance
- Unit 7: Desktop Support Processes
- Unit 8: Leadership
- Unit 9: Workforce Management
- Unit 10: Training and Retention
- Unit 11: Promoting Desktop Support
