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Exam MS-721: Collaboration Communications Systems Engineer

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Exam MS-721: Collaboration Communications Systems Engineer

Candidates undertaking the Exam MS-721: Collaboration Communications Systems Engineer exam have the responsibility of strategically planning, deploying, configuring, maintaining, and troubleshooting a spectrum of Microsoft Teams components. This encompasses Teams Phone, meetings, as well as personal and shared space devices, such as Teams Rooms and Microsoft Surface Hub.

Skill Set Requirements for Collaboration Communications Systems Engineers:

Professionals in this role are expected to possess a foundational understanding of crucial domains, including networking, telecommunications, audio/visual technologies, meeting room technologies, and identity and access management. This includes:

  • Proficiency in Management and Monitoring Tools
    • Successful candidates demonstrate proficiency in managing and monitoring Teams Phone, meetings, and certified devices. They leverage a toolkit that includes the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard.
  • Deployment and Configuration Expertise
    • Collaboration communications systems engineers excel in deploying and configuring Teams Phone with PSTN connectivity, employing various methods such as Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
  • Collaborative Ecosystem
    • These professionals collaborate closely with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. Furthermore, their scope of collaboration extends to working with stakeholders from diverse workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

Exam Details

exam details
  • The Microsoft MS-721 exam has 40-60 questions.
    • These questions can be different types, like scenarios where you pick one answer, multiple-choice questions, putting things in order, dragging and dropping, and marking for review.
  • To pass, you need a score of 700 or higher.
  • The exam is available only in English and costs $165 USD.

Exam Objectives

Exam preparation requires a clear understanding of the course outline, providing the roadmap for mastering essential skills and knowledge. Delving into the exam curriculum ensures a comprehensive grasp of the topics. Let’s explore the key components of the MS-721 exam.

1. Plan and design collaboration communications systems (30–35%)

Plan and design Teams meetings

Plan and design Teams Phone and PSTN connectivity

Plan and design Teams-certified device solutions

  • Recommend a room configuration based on the meeting space
  • Recommend a room configuration based on customer and business requirements
  • Choose between Teams Rooms Basic and Teams Rooms Pro
  • Recommend a Teams Rooms device platform, including Windows and Android
  • Recommend Teams-certified devices
  • Recommend Teams Rooms certified components (Microsoft Documentation: Microsoft Teams Rooms security, Plan Microsoft Teams Rooms)
  • Recommend when to use Cloud Video Interop (CVI)
  • Recommend when to use Direct Guest Join
  • Recommend an update strategy for Teams Meeting Room devices
  • Identify the requirements for a Microsoft Teams Rooms resource account
  • Identify the enrollment requirements for Microsoft Intune (Microsoft Documentation: Enrollment guide: Microsoft Intune enrollment)
  • Plan for advanced features on shared devices

Prepare the network for the deployment of Teams

ms721 course

2. Configure and manage Teams meetings, webinars, and town halls (15–20%)

Configure and manage Teams meetings

  • Create and manage meeting policies, including policy packages and group policy assignment (Microsoft Documentation: Manage meeting and event policies in Microsoft Teams)
  • Configure meeting settings
  • Configure avatars for Teams meetings
  • Configure Microsoft Mesh meetings in Microsoft Teams
  • Configure and manage meeting features, including meeting apps, polls and forms, Q&A, breakout rooms, and Teams Premium features
  • Create and manage Teams meeting templates and meeting template policies (Microsoft Documentation: Manage team templates in the admin center)
  • Configure controlled content meeting policies
  • Configure Cloud Video Interop policies
  • Configure meeting recording and transcription to support Copilot for Microsoft 365
  • Configure virtual appointments, including advanced features

Configure and manage audio conferencing

Configure and manage Teams webinars

  • Configure webinar roles and presenter and attendee experience
  • Manage access to scheduling Teams webinars
  • Configure policies for Teams webinars
  • Configure in-org vs public webinars
  • Configure advanced webinar features
  • Configure attendee interaction for webinars

Configure and manage Teams Town halls

  • Configure Town Hall settings
  • Configure a Microsoft eCDN for Town halls
  • Configure advanced Town hall features
  • Configure Town halls with Teams, Viva Engage, and Microsoft Stream

3. Configure and manage Teams Phone (25–30%)

Configure Teams Phone policies

  • Create a dial plan
  • Configure calling policies (Microsoft Documentation: Calling policies in Teams)
  • Configure call park policies
  • Configure caller ID policies (Microsoft Documentation: Manage caller ID for users)
  • Configure IP Phone policies
  • Configure mobility policies
  • Configure voicemail policies
  • Configure call hold policies
  • Configure outbound call restrictions
  • Configure inbound call blocking (Microsoft Documentation: Block inbound calls)
  • Configure routing of unassigned numbers
  • Configure compliance recording policies

Configure auto attendants and call queues

Configure dynamic emergency calling

Configure and manage users for Teams Phone

Configure and manage calling features for Teams Phone

Configure and manage Direct Routing for Teams Phone

4. Configure and manage Teams Rooms and devices (25–30%)

Maintain Teams Rooms and devices

Configure and manage Teams Android devices

  • Configure IP phone policies
  • Create and configure device configuration profiles for Android based devices
  • Enable hotline for shared space devices
  • Deploy Android devices remotely

Configure and manage Teams Windows devices

  • Specify domain group policy exclusions for Teams Rooms on Windows
  • Configure custom displays for Teams Rooms on Windows
  • Customize meeting room settings by using XML files on Windows
  • Configure settings for peripherals for Teams Room on Windows

Configure optional features for Teams Rooms and devices

Exam MS-721: Collaboration Communications Systems Engineer Exam FAQs

Check here for faqs.

Exam MS-721: Collaboration Communications Systems Engineer faqs

Exam Rules and Policies

All the details about the exam, including how it’s conducted, are in the Microsoft Certification exam policies. These rules are important to follow during the exam or when you’re at the test center. Let’s look at a couple of them:

  • Retaking the Exam: If you don’t pass the exam the first time, you need to wait for 24 hours before trying again. During this time, you can choose a new exam date on the certification dashboard. If you need to retake it a second time, there’s a 14-day wait. After the third attempt, there are 14-day waits between each attempt. You can only try five times in a year, and the 12-month period starts from your first attempt.
  • Rescheduling and Cancellation: If you need to change or cancel your exam, make sure to do it at least 24 hours before your scheduled time. If you do it less than 24 hours before, you’ll lose the money you paid for the exam. Also, if your company bought a voucher for you, they might face penalties if you reschedule or cancel with less than 24 hours’ notice.

Study Guide for Microsoft MS-721 Exam

study guide

1. Understanding Exam Objectives

To begin your preparation for the Microsoft MS-721 exam, it’s crucial to know the exam objectives. These objectives cover important topics that form the core of what you need to know. The exam tests your technical skills in performing the following tasks:

  • Plan and design collaboration communication systems (30–35%)
  • Configure and manage Teams meetings and events (10–15%)
  • Configure and manage Teams Phone (35–40%)
  • Configure and manage Teams Rooms and devices (15–20%)

2. Using Microsoft Learning Path

Microsoft offers a learning path with study modules to help you prepare for your exams. To find all the info you need about the MS-721 test and study for it, visit the official Microsoft website. The modules in this course not only enhance your understanding of the subjects but also help you pass the exams. Here’s what the learning path for the test includes:

Plan and design Teams collaboration communications systems

For more: https://learn.microsoft.com/en-us/training/paths/plan-configure-teams-voice/

In this, you will learn the methods for planning, designing, and deploying Microsoft Teams collaboration communications systems with Microsoft Teams meetings, Teams Phone, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Modules in this learning path:

  • Introduction to Teams meetings and calling
  • Plan for Teams Phone
  • Plan for Microsoft Teams Rooms and Surface Hub
  • Plan and optimize network performance for Teams media
  • Configure and deploy Teams Phone
  • Configure and deploy Teams Phone with Direct Routing
  • Extend Teams Phone with additional services

Manage Teams collaboration communications systems

For more: https://learn.microsoft.com/en-us/training/paths/manage-teams-voice/

Learn how to manage Teams collaboration communications systems, including Microsoft Teams meetings, Teams Phone, Microsoft Teams Rooms and other devices a after implementation. Further, you will also understand the process of managingTeams users, Teams devices, and performing common troubleshooting tasks.

Modules in this learning path:

  • Manage meetings and events experiences
  • Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams
  • Configure and manage voice users
  • Configure auto attendants and call queues
  • Configure, deploy, and manage Teams devices
  • Guided project – Prepare meeting room experiences
  • Monitor and troubleshoot Teams collaboration communications systems

3. Microsoft Docs

The Microsoft documentation is a treasure of information about the topics in the MS-721 exam. It teaches you about planning, setting up, adjusting, keeping up, and troubleshooting Microsoft Teams Phone, meetings, and personal devices like Teams Rooms and Microsoft Surface Hub. The documentation includes courses that dive deep into the various services and concepts covered in the exam, helping you gain a wealth of knowledge. So, if you want to really understand the ins and outs, this is the place to explore!

4. Online Study Groups/Forums

When getting ready for exams, being part of online study groups can be really helpful. These groups connect you with experienced folks who’ve been through it all before. It’s a chance to talk about any issues you’re facing with the test and get ready for the MS-721 exam. So, it’s not just studying—it’s learning from others who’ve been there and done that. Joining these groups can make your exam journey a whole lot smoother!

5. Practice Tests

Practice tests are super important for getting better at what you’re studying. When you use Microsoft MS-721 practice exams, you figure out what you’re really good at and what needs more work. It’s like a sneak peek into your strengths and weaknesses. Plus, doing these tests helps you get faster at answering questions, which is a big win on the actual exam day. After you finish learning a whole bunch, it’s smart to take these practice tests for the MS-721 exam. It’s not just about practicing; it’s about making your study time super effective. So, go ahead and grab the best practice exams to ace that certification test!

ms-721 practice tests
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