Exam MS-220: Troubleshooting Microsoft Exchange Online FAQ
Taking Exam MS-220: Troubleshooting Microsoft Exchange Online certification exam will expose you to explore real-world mastery in Microsoft Exchange Online deployment, management, and troubleshooting. This exam is an ideal exam to demonstrate your skills in the concepts of the Microsoft Exchange Online configuration environment. So if you are aspiring to attain this Microsoft certification, then you must check Exam MS-220: Troubleshooting Microsoft Exchange Online FAQ, and gain a deeper insight into the exam.
How many questions will there be on the exam?
The exam contains 40 to 60 questions.
Which testing formats and question types will be used in the exam I’m taking?
Microsoft keeps introducing innovative testing technologies and different question types, on a regular basis. Therefore, Microsoft does not provide for the specific patterns that might appear in the exam. See exam formats and question types to get an insight into the exam pattern.
What are the main areas to cover in exam MS-220 exam?
- Troubleshoot mail flow issues (20–25%)
- Troubleshoot compliance and retention issues (25–30%)
- Troubleshoot mail client issues (20–25%)
- Troubleshoot Exchange Online configuration issues (15–20%)
- Troubleshoot hybrid and migration issues (10–15%)
How much time will I have to complete the exam?
You will have a total of 150 minutes to complete the exam.
How and when will I get my exam results?
Right after successfully completing your exam, you will be notified of your pass or fail status within a few minutes of completing your exam. Also, printed reports providing your exam score and feedback on your performance will also be provided to you. Your score will be forwarded to Microsoft within five business days.
Who should I contact if I have questions concerning beta exam results?
If you have not received any report within two weeks after the final exam got published, then you must contact the exam delivery provider. Contact Certification Support, for any query related to your transcript.
Can I find out whether I answered a specific question correctly or whether how I answered a specific question affected my pass/fail status?
No, you cannot get such a detailed report. Microsoft aims to measure candidates’ skills for a given job role, and not their ability to memorize questions. Microsoft does not share such information to protect the integrity of its certification process.
How are questions scored? How many points is each question worth? Will I be penalized for answering a question incorrectly?
- Most of the questions are one-point questions
- No negative marking
- Some questions are unscored – Microsoft will not provide information about such questions
How are exam scores calculated?
After completing the exam, the earned points are summed up and compared with the cut score to determine your exam status.
What score do I need to pass an exam?
A passing score of 700 on a scale of 1 to 1000, is required to receive your Microsoft Certification.
Can I request a re-evaluation of my score?
If Microsoft encounters an error in the questions given in the exam, then it allows candidates to retake the exam free of charge. We recommend you submit an online request if you have any query related to the technical accuracy of any specific item. After submitting your request, an Item Challenge form will be sent to you.
How can I challenge an exam question?
You can request an evaluation of that particular question via the Exam Item Challenge process. You can submit the challenge within 30 calendar days of taking the exam.
