Exam MO-400: Microsoft Outlook (Office 2019)

Exam MO-400 Microsoft Outlook (Office 2019) evaluates candidates based on their proficiency in utilizing the primary functionalities of Outlook 2019, including:

• Designing the Outlook user interface and formatting message content.
• Generating or embedding visual elements.
• Managing email correspondence and responding to meeting invitations.

Other practical applications include:

• Establishing calendars.
• Facilitating resource allocation.
• Delegating tasks within meetings.

Knowledge Requirments:

For MO-400 exam candidates are expected to:

• Have approximately 150 hours of instructional and hands-on engagement with the software.
• Demonstrate competence at an industry-recognized associate level.
• Be prepared for entry into the workforce.

Exam Details

Passing the Exam MO-400: Microsoft Outlook (Office 2019) will help candidates earn the Microsoft Office Specialist: Outlook Associate (Office 2019) certification. The exam will have 40-60 questions with a time limit of 50 minutes. The exam is available in English, Dutch, Spanish, German, Chinese (Simplified), French, Korean, Arabic (Saudi Arabia), Chinese (Traditional), Japanese, and Russian language.

Course Outline

The MO-400 exam covers the following topics:

Topic 1: Manage Outlook settings and processes

Customize Outlook settings

• change the display of messages, calendar items, contact records, and tasks (Microsoft Documentation: Switch between your email, calendar, contacts, and tasks)
• add accounts (Microsoft Documentation: Add an email account to Outlook)
• configure automatic replies (Microsoft Documentation: Set-up auto-reply (out of office))

Configure mail settings

• specify default fonts for new messages and responses (Microsoft Documentation: Change or set the default font in Outlook)
• customize reply message settings (Microsoft Documentation: Reply settings in Outlook on the web)
• create, assign, and modify signatures (Microsoft Documentation: Create and add an email signature in Outlook)

Perform search operations

• create search folders (Microsoft Documentation: Use Search Folders to find messages or other Outlook items)
• search for messages, calendar items, contacts, and tasks (Microsoft Documentation: How to search in Outlook)
• search by using advanced find (Microsoft Documentation: Find content by using advanced search)

Print and save information

• print message, calendar, contact, and task information (Microsoft Documentation: Basic tasks in Outlook)
• save message attachments (Microsoft Documentation: Open or save attachments)
• preview message attachments (Microsoft Documentation: Preview attachments in Outlook)
• save messages in alternative formats (Microsoft Documentation: Save an Outlook message as a .eml file, a PDF file, or as a draft)

Topic 2: Manage messages

Create messages

• add or remove message attachments (Microsoft Documentation: Remove an attachment)
• designate recipients by using courtesy copy (CC) and blind courtesy copy (BCC) (Microsoft Documentation: Show, hide, and view the Bcc (blind carbon copy) field in Outlook for Windows)
• use @mention to get someone’s attention (Microsoft Documentation: Use @mentions to get someone’s attention in Outlook for Windows)
• forward and reply to messages (Microsoft Documentation: Create, reply to, or forward email messages in Outlook.com)
• flag outgoing messages for follow up (Microsoft Documentation: Flag email messages for follow up)
• set the importance and sensitivity of outgoing messages (Microsoft Documentation: Mark your email as Normal, Personal, Private, or Confidential)

Insert message content

• insert hyperlinks (Microsoft Documentation: Create or edit a hyperlink)
• insert images
• add signatures to individual messages (Microsoft Documentation: Create and add an email signature in Outlook)

Organize and manage messages

• sort messages (Microsoft Documentation: Sort email messages in Outlook)
• create folders (Microsoft Documentation: Create a folder or subfolder in Outlook)
• move messages between folders (Microsoft Documentation: Move or copy an item to another folder)
• categorize messages (Microsoft Documentation: Use categories in Outlook.com)
• flag received messages
• ignore conversations (Microsoft Documentation: Ignore email conversations)
• change the display of messages (Microsoft Documentation: Change how the message list is displayed in Outlook)

Topic 3: Manage schedules

Create and manage calendars

• set calendar work times (Microsoft Documentation: Change your work hours and days in Outlook)
• manage multiple calendars (Microsoft Documentation: Working with multiple calendars in Outlook on the web)

Create appointments, meetings and events

• create recurring calendar items (Microsoft Documentation: Schedule events in Outlook for Windows)
• cancel meetings (Microsoft Documentation: Cancel a meeting)
• create calendar items from messages (Microsoft Documentation: Automatically add events from your email to your calendar)
• set calendar item times and time zones
• set up meetings by using the scheduling assistant (Microsoft Documentation: Schedule with Outlook on the web)
• set availability for calendar items (Microsoft Documentation: Send meeting availability)

Organize and manage appointments, meetings, and events

• forward calendar items (Microsoft Documentation: Forward a meeting in Outlook)
• configure reminders (Microsoft Documentation: Add or delete notifications or reminders in Outlook)
• invite meeting participants (Microsoft Documentation: Schedule a meeting or event in Outlook)
• respond to invitations (Microsoft Documentation: RSVP to invites instantly)
• update individual or recurring calendar items (Microsoft Documentation: Change an appointment, meeting, or event in Outlook)
  

Topic 4: Manage contacts and tasks

Create and manage contact records

• import contacts from external sources (Microsoft Documentation: Import contacts to Outlook for Windows)
• edit contact information (Microsoft Documentation: Create and edit a contact)
• share contacts (Microsoft Documentation: Share a contacts folder with others)

Create and manage contact groups

• create and delete contact groups (Microsoft Documentation: Create, view, and edit contacts and contact lists in Outlook)
• add contacts to existing contact groups (Microsoft Documentation: Add and remove group members in Outlook)
• update contacts within contact groups (Microsoft Documentation: Create, view, and edit contacts and contact lists in Outlook)
• delete contact group members (Microsoft Documentation: Remove names from a contact group)
• Create and manage tasks (Microsoft Documentation: Use Tasks in Outlook.com)

FAQs: Exam MO-400

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Exam policy

The examination will be monitored by a proctor and is not open to reference materials. Interactive segments may be included as integral parts of the assessment. In the event of an unsuccessful attempt at the certification exam, there’s no need for concern. You are eligible to retake the exam after a 24-hour period from the initial attempt. For subsequent retakes, the waiting period may differ.

Study Guide for Microsoft MO-400 Exam

1. Get Familiar with the Exam Objectives

To sufficiently prepare themselves for the MO-400 Exam, candidates should acquaint themselves with the exam objectives to guarantee comprehensive preparedness. This certification examines proficiency in overseeing Outlook configurations and operations, including Message Management, Schedule Management, Contact Management, and Task Management. The exam includes a range of subjects, such as:

• Outlook settings and processes
• Managing messages
• Manage schedules
• Managing contacts and tasks

2. Use Microsoft Learn

Microsoft Learn is a comprehensive platform designed to empower individuals with the knowledge and skills needed to thrive in the Microsoft ecosystem. Offering a diverse range of free, self-paced learning modules with a combination of interactive tutorials, hands-on labs, and assessments, learners can delve into various Microsoft technologies. The platform’s adaptive learning pathways guide users through personalized learning journeys, designed to their interests and career goals.

3. Use MOS Study Guide for Microsoft Outlook Exam MO-400

This is the official study guide for the MO-400 exam. It covers all of the exam objectives in detail and provides practice exercises to help you test your knowledge. By using this, you can increase your chances of passing the MO-400 exam and becoming a Microsoft Outlook Certified Specialist.

4. Join Study Groups

Participating in study groups or communities is a highly beneficial strategy for enhancing learning. By joining study groups or communities related to your field of interest or certification goals, you can engage in discussions and share your insights and experiences with others. Likewise, benefit from the diverse perspectives and expertise of fellow members. Study groups provide a supportive environment where members can offer encouragement, assistance, and advice to one another. This support network can be invaluable, particularly during challenging moments or when facing obstacles in your learning journey.

5. Take Practice Tests

Utilizing practice tests for the MO-400 exam helps in identifying both your strengths and areas needing improvement. This assessment boosts your ability to handle questions effectively, potentially refining your time management during the actual exam. To ensure optimal readiness, it is recommended to engage in these practice tests after concluding each topic, reinforcing your comprehension of the study materials.