CIS-Field Service Management FAQ
What is Field Service Management?
Field Service Management (FSM) helps companies efficiently manage location‑based work tasks. FSM Implementation focuses specifically on FSM applications and related functionality, most of which may be configured during an implementation using a low‑code or no‑code approach. FSM Implementation provides practical skills to accelerate FSM implementations.
What is CIS-Field Service Management exam?
The Certified Implementation Specialist – Field Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Field Service application.
What capabilities does a CIS-Field Service Management have?
A Certified Implementation Specialist – Field Service Management has the capabilities of:
- Dynamic Scheduling
- Asset and Cost Management
- Central Dispatch
- Mobile Agent
- Planned Maintenance
- Virtual Agent
- Continual Improvement Management
- Predictive Intelligence
- Performance Analytics
What is the target audience for the CIS-Field Service Management exam?
The Certified Implementation Specialist – Field Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified Implementation Specialist for Field Service Management.
What are the learning objectives of the CIS-Field Service Management exam?
The learning objectives of the CIS-Field Service Management exam are:
- Field Service Management Fundamentals
- Implementation Planning
- Implementing Field Service Processes
- Implementing Related Processes
- Field Service Integrations
How many questions are there in the CIS-Field Service Management exam?
There are a total of 60 questions in the CIS-Field Service Management exam.
Where do I register for a Mainline exam?
In order to register for a Mainline exam, you will need to create a profile on the ServiceNow Webassessor site, located here: https://www.webassessor.com/wa.do?page=publicHome&branding=SERVICE_NOW. Webassessor is our certification management tool that will help you register for exam, track certification statuses, and take proctored exams online. We recommend creating a profile based on a personal email address that will not change as you continue through your career.
What is the examination fee for the Servicenow?
The examination fee is $150.
How can I prepare for the Qlik Certification exam?
The candidate can prepare for the Qlik Sense Data Architect Certification exam by some steps such as visiting the official site, learning and understanding the objectives, books and guides, practice test, training programs etc.
Is training required in order to attempt a certification?
As of July 1st, 2018, it is no longer possible to register for the first attempt at a certification without first completing the required training path. In the instances where there are multiple courses in the training path, all of the material from the path is considered to be a source for the exam. At the end of a Mainline path, the student will receive a voucher (at no additional cost) as part of the materials for the course.
Is it possible to pay directly for an exam instead of acquiring a voucher through a training class?
No. As mentioned above, starting July 1st, 2018, training is now required as part of the certification exercise, so it is no longer possible to directly pay for an initial attempt at a certification exam. Instead, you must register on the Webassessor site using a voucher obtained from the course immediately before the exam on the learning path.
When does a voucher obtain from training expire?
Vouchers for Mainline exams are good for approximately one year, although we very much recommend that you attempt the certification exam sooner, while the material is fresh in your memory.
When will I get the result of my exam?
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Can I retake the exam?
If a candidate fails to pass an exam, they may register to take the exam again up to three more times for a cost of $150.
