Certified Manager of Quality/Organizational Excellence – CMQ-OE – ASQ

The Certified Manager of Quality/Organizational Excellence – CMQ-OE – ASQ exam helps the candidate to become a Certified Manager of Quality/Organizational Excellence. The exam is administered by ASQ. Certification from ASQ is considered a mark of quality excellence in many industries. Becoming certified as a Manager of Quality/Organizational Excellence confirms your commitment to quality and the positive impact it will have on your organization.

Job Role of Certified Manager of Quality/Organizational Excellence

The Certified Manager of Quality/Organizational Excellence is a specialist who guides and champions process-improvement actions from small businesses to multinational corporations that can have a regional or global locus in quality of service and industrial settings.
A Certified Manager of Quality/Organizational Excellence promotes and directs team efforts to build and observe customer/supplier connections, strengthens strategic planning and deployment forces, and assists develop measurement systems to ascertain organizational improvement.
The Certified Manager of Quality/Organizational Excellence should be adequate to stimulate and assess staff, contrive projects and human resources, investigate financial situations, determine and estimate risk, and exercise knowledge management tools and techniques in resolving organizational challenges.
The Certified Manager of Quality/Organizational Excellence emerged from the certified quality manager as a tendency to increase the scope of the examination. The Quality Management Division surveyed certified quality managers and other recognized subject matter experts.

ASQ (CMQ-OE): Certified Manager of Quality/Organizational Excellence Sample Questions

Benefits of ASQ Certification

Enhance career opportunities and earning capacity.
Help you evaluate people and opportunities.
Increase peer and leadership confidence in you.
Demonstrate mastery of best practices.
Expand your social network.

Learning Objectives

The objectives of the exam Certified Manager of Quality/Organizational Excellence – CMQ-OE – ASQ are:

Leadership (25 Questions)
Strategic Plan Development and Deployment (18 Questions)
Management Elements and Methods (30 Questions)
Quality Management Tools (30 Questions)
Customer-Focused Organizations (17 Questions)
Supply Chain Management (15 Questions)
Training and Development (15 Questions)

Learning Path

ASQ certification is a formal recognition by ASQ that an individual has demonstrated a proficiency within, and comprehension of, a specific body of knowledge. Nearly 250,000 certifications have been issued to dedicated professionals worldwide. Followings are the certifications which are offered by ASQ.

Exam Details

The Certified Manager of Quality/Organizational Excellence – CMQ-OE – ASQ exam is split into two parts. One is computer-based and the other is Paper and Pencil. For the computer-based, there are 180 multiple choice question exam and is offered in English only. 165 questions are scored and 15 are unscored. Total appointment time is four-and-a-half-hours, exam time is 4 hours and 18 minutes.

For the paper and pencil part, 165- multiple choice question, four-hour exam and is offered in English and Mandarin in certain locations. The examination fee is $468 for the ASQ members. It is $568 for non-members. For retake, the fee is $368.

Requirements

These are the requirements, experience and exam specifics for a Certified Manager of Quality/Organizational Excellence.

Certified Manager of Quality/Organizational Excellence (CMQ-OE) Interview Questions

Work Experience

Candidates must have worked in a full-time, paid role. Paid intern, co-op or any other course work cannot be applied toward the work experience requirement.

Candidates must have 10 years of on-the-job experience in one or more of the areas of the Certified Manager of Quality/Organizational Excellence Body of Knowledge. A minimum of five years of this experience must be in a decision-making position, defined as the authority to define, execute or control projects/processes and to be responsible for the outcome.

Education

Candidates who have completed a degree from a college, university or technical school with accreditation accepted by ASQ will have part of the 10-year experience requirement waived, as follows (only one of these waivers may be claimed):

Diploma from a technical or trade school — one year will be waived
Associate degree — two years waived
Bachelor’s degree — four years waived
Master’s or doctorate — five years waived

Detailed Course Outline

The Certified Manager of Quality/Organizational Excellence – CMQ-OE – ASQ exam includes the following objectives and topics.

Leadership (28 Questions)

A. Organizational Structures (ASQ Reference: Organizational Design, Organizational Structures)

Define and describe organizational designs (e.g., matrix, flat, and parallel) and the effect that a hierarchical management structure can have on an organization.

B. Leadership Challenges

Roles and responsibilities of leaders (ASQ Reference: LEADERSHIP, Roles, and Responsibilities of Leaders)
Roles and responsibilities of managers (ASQ Reference: Roles and responsibilities of managers)
Change management (ASQ Reference: CHANGE MANAGEMENT, Overview of Change Management)
Leadership techniques (ASQ Reference: Leadership techniques)
Empowerment

C. Teams and Team Processes

Types of teams (ASQ Reference: Team Overview, Types of teams)
Stages of team development (ASQ Reference: Stages of Team Development)
Team-building techniques (ASQ Reference: Team-building techniques)
Team roles and responsibilities (ASQ Reference: Team Roles and Responsibilities)
Team performance and evaluation (ASQ Reference: Team Performance and Evaluation)

D. ASQ Code of Ethics (ASQ Reference: ASQ Code of Ethics)

Strategic Plan Development and Deployment (22 Questions)

A. Strategic Planning Models (ASQ Reference: Strategic Planning Models)

B. Business Environment Analysis

Risk analysis
Market Forces (ASQ Reference: Market forces)
Stakeholder analysis (ASQ Reference: STAKEHOLDERS, Stakeholder analysis)
Technology (ASQ Reference: Technology)
Internal capability analysis (ASQ Reference: Internal Capability Analysis)
Legal and regulatory factors (ASQ Reference: QUALITY STANDARDS, Internal capability analysis)

C. Strategic Plan Deployment

Tactical plans (ASQ Reference: QUALITY PLAN, Tactical plans)
Resource allocation and deployment (ASQ Reference: Resource Allocation and Deployment)
Organizational performance measurement (ASQ Reference: Measuring Process And Organizational Performance)
Quality in the strategic deployment (ASQ Reference: TQM IMPLEMENTATION AND SYSTEMS, Quality in strategic deployment)

Management Elements and Methods (31 Questions)

A. Management Skills and Abilities

Principles of management Principles of Management
Management theories and styles Management Theories and Styles
Interdependence of functional areas (ASQ Reference: Interdependence of Functional Areas)
Human resources (HR) management (ASQ Reference: Human Resources (HR) Management)
Financial management (ASQ Reference: Financial Management)
Risk management (ASQ Reference: Risk Management)
Knowledge management (KM) (ASQ Reference: Knowledge management (KM))

B. Communication Skills and Abilities

Communication techniques (ASQ Reference: Communication techniques)
Interpersonal skills (ASQ Reference: Interpersonal Skills)
Communications in a global economy (ASQ Reference: Communications in a global economy
Communications and Technology (ASQ Reference: Communications and technology)

C. Project Management

Project management basics (ASQ Reference: PROJECT MANAGEMENT, Project management basics)
Project planning and estimation tools (ASQ Reference: PROJECT PLANNING AND IMPLEMENTATION TOOLS, Project planning and estimation tools)
Measure and monitor project activity (ASQ Reference: Measure and monitor project activity)
Project documentation (ASQ Reference: Project documentation)

D. Quality System

Quality mission and policy (ASQ Reference: Quality Mission and Policy)
Quality planning, deployment, and documentation (ASQ Reference: Quality planning, deployment, and documentation, QUALITY PLAN)
Quality system effectiveness (ASQ Reference: Quality system effectiveness, QUALITY MANAGEMENT SYSTEM)

E. Quality Models and Theories

Quality management standards (ASQ Reference: Organizational and Performance Excellence, QUALITY STANDARDS)
Performance excellence models (ASQ Reference: Quality Management Standards)
Other quality methodologies (ASQ Reference: Other Quality Methodologies)
Quality philosophies (ASQ Reference: Quality Philosophies)

Quality Management Tools (30 Questions)

A. Problem-Solving Tools

The seven classic quality tools (ASQ Reference: The seven classic quality tools, THE 7 BASIC QUALITY TOOLS FOR PROCESS IMPROVEMENT)
Basic management and planning tools (ASQ Reference: Basic management and planning tools)
Process improvement tools (ASQ Reference: Process improvement tools)
Innovation and creativity tools (ASQ Reference: Innovation and Creativity Tools)
Cost of quality (COQ) (ASQ Reference: COST OF QUALITY (COQ), Cost of quality (COQ))

B. Process Management

Process goals (ASQ Reference: Process goals)
Process analysis (ASQ Reference: PROCESS ANALYSIS TOOLS)
Lean tools (ASQ Reference: LEAN)
Theory of constraints (TOC) (ASQ Reference: Theory of constraints (TOC))

C. Measurement: Assessment and Metrics

Basic statistical use (ASQ Reference: Basic Statistical Use)
Sampling (ASQ Reference: Sampling, SAMPLING)
Statistical analysis (ASQ Reference: Statistical analysis)
Measurement systems analysis (ASQ Reference: Measurement Systems Analysis)
Trend and pattern analysis (ASQ Reference: Trend and Pattern Analysis)
Process variation (ASQ Reference: Process Variation)
Process capability (ASQ Reference: Process capability)
Reliability terminology (ASQ Reference: Reliability Terminology, RELIABILITY)

Customer-Focused Organizations (21 Questions)

A. Customer Identification and Segmentation

Internal customers (ASQ Reference: Internal Customers)
External customers (ASQ Reference: External Customers)
Customer segmentation
Qualitative assessment (ASQ Reference: Qualitative Assessment)

B. Customer Relationship Management

Customer needs (ASQ Reference: Customer needs)
Customer satisfaction and loyalty (ASQ Reference: CUSTOMER SATISFACTION, Customer Satisfaction and Loyalty)
Customer service principles (ASQ Reference: Customer Service Principles)
Multiple and diverse customer management (ASQ Reference: Multiple and Diverse Customer Management)

Supply Chain Management (17 Questions)

A. Supplier Selection (ASQ Reference: SUPPLIER QUALITY, Supplier Selection)

B. Supplier Risk Management

C. Supplier Communications (ASQ Reference: Supplier Communications)

D. Supplier Performance (ASQ Reference: Supplier Performance)

E. Supplier Improvement (ASQ Reference: Supplier Improvement)

F. Supplier Certification, Partnerships, and Alliances (ASQ Reference: Supplier Certification, Partnerships, and Alliances

G. Supplier Logistics and Material Acceptance (ASQ Reference: Supplier Logistics and Material Acceptance)

G. Supplier Risk Management

Training and Development (16 Questions)

A. Training Plans (ASQ Reference: Training Plans)

B. Training Needs Analysis (ASQ Reference: Training Needs Analysis)

C. Training Materials, Development, and Delivery (ASQ Reference: Training Materials/Curriculum Development and Delivery)

D. Training Effectiveness and Evaluation (ASQ Reference: Training Effectiveness and Evaluation)

Certified Manager of Quality/Organizational Excellence CMQ/OE Exam Guide

Exam Policies

Before starting preparing for the exam, the candidate should read the exam and policies of the ASQ. Also, the community guidelines. These include the information regarding ASQ. They should also visit the Testprep Training Certified Manager of Quality/Organizational Excellence – CMQ-OE – ASQ FAQ page for more information.

Certified Manager of Quality/Organizational Excellence – CMQ-OE – ASQ FAQ

Preparatory Guide for CMQ-OE – ASQ

Here Testprep training is suggesting some steps for preparing for the CMQ-OE – ASQ exam.

Step 1: Register Yourself

The first step of the preparation guide should be registering yourself. The candidate can register on the official site of the ASQ. But first, the candidate has to become a member of the ASQ, then they can register for the exam. Click here for becoming member or log in.

Step 2: Visit the Official Site

The candidate should visit the official site of ASQ and gather reliable information regarding the Certified Manager of Quality/Organizational Excellence – CMQ-OE – ASQ exam which the official page provides. The includes information such as eligibility, detailed outline, training resources etc.

Step 3: Training Program

The training programs are very beneficial for preparing exams like CMQ-OE – ASQ. The ASQ also offers many training programs for every exam and certification. Below, we are mentioning some training programs for the Certified Manager of Quality/Organizational Excellence – CMQ-OE – ASQ exam.

Introduction To Quality Management

Lean Enterprise

Systematic Problem Solving For Sustained Improvements With Quality Tools

Step 4: Sample Questions

Analyzing the sample questions while preparing helps the candidate to understand the format and details about the exam. The ASQ offers sample questions for the CMQ-OE – ASQ exam. Visit the Question bank HERE!

Step 5: Books and Guides

ASQ and Testprep training recommend the following books and guides for the CMQ-OE – ASQ.

Step 6: Practice Test

Practice tests are the one who ensures the candidate about their preparation. The practice test will help the candidates to acknowledge their weak areas so that they can work on them. There are many practice tests available on the internet nowadays, so the candidate can choose which they want.

Step 5: Join a Study Group

Joining a group study will also be beneficial for the candidate. It will encourage them to do more hard work. Also, studying in the group will help them to stay connected with the other people who are on the same pathway as them. Also, the discussion of such study groups will benefit the students in their exam.