Certified Implementation Specialist – IT Service Management FAQ
Before you write the Certified Implementation Specialist – IT Service Management exam, you may have certain doubts in your mind regarding the pattern of the test, the types of questions asked in it, the difficulty level of the questions and time required to complete the questions. Here are sme Frequently Asked Questions to help you get a resolve :
What is the Certified Implementation Specialist – IT Service Management exam?
The ServiceNow Certified Implementation Specialist – IT Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist. This CIS-ITSM exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.
Who should take the exam ?
This exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.
Are there any prerequisites for the Certified Implementation Specialist – IT Service Management exam?
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the exam:
- To begin with, ServiceNow Fundamentals
- Then, ServiceNow Get Started with Now Create
- Moreover, ServiceNow Platform Implementation
- Also, CMDB Fundamentals
- Moreover, IT Service Management (ITSM) Fundamentals
- Further, IT Service Management (ITSM) Implementation
Additionally the recommended experience for this exam is:
- Firstly, 6+ months general ServiceNow platform experience
- Secondly, 6+ months ServiceNow implementation experience
- Thirdly, General familiarity with industry terminology, acronyms, and initialisms
How many question are there in CIS-ITM Exam?
There are total of 60 questions in the exam.
What is the time duration for the exam?
You get 90 minutes to complete the exam
What are the type of questions in the exam?
There is Multiple Choice (single answer) and Multiple Select (select all that apply) in the exam.
In which language is the exam available?
The exam is available in English language only.
How much does the Certified Implementation Specialist – IT Service Management exam cost?
The CIS-ITSM Exam is $450 USD.
What is the Course Outline?
- Incident Management
- Problem Management
- Change and Release Management
- Knowledge Management
- Request Fulfillment
- Configuration Management Database
Is a retest available?
ServiceNow allows you to retake the exam. You may register to take the exam again up to three more times at a cost.
When will I receive my result?
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
