Certified Implementation Specialist – IT Service Management (CIS-ITSM) FAQ
What type of questions will be asked in Certified Implementation Specialist – IT Service Management exam?
There is Multiple Choice (single answer) and Multiple Select (select all that apply) in the exam.
How many question are there in CIS-ITM Exam?
There is a total of 60 questions in the exam.
What is the course outline of CIS-ITSM Exam?
- Incident Management 25%
- Problem Management 15%
- Change and Release Management 25%
- Knowledge Management 5%
- Request Fulfillment 25%
- Configuration Management Database 5%
Who should take this exam?
The Certified Implementation Specialist – IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.
What is the purpose of CIS-ITSM Exam?
The Certified Implementation Specialist – IT Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow ITSM application
How will the exam result be displayed?
The result is displayed as Pass/Fail.
What is the exam fees of exam?
The CIS-ITSM Exam is $450 USD.
How to register for the examination?
After completing the prerequisite and training the candidate will receive a voucher with which he/she is required to register for the examination via the ServiceNow webassessor website. During the enlistment procedure, each test taker has the alternative of taking the test at an Approved Testing Center or as an online delegated test.
In both testing scenes, the Ensured Implementation Specialist test is done through a reliable, agreeable client interface customized for ServiceNow tests. The Kryterion testing system is worldwide and all areas offer a secure, and comfortable testing atmosphere. Candidates can also choose to take the exam as an online proctored exam. This testing environment allows you to take the test on your own system provided that certain requirements are met.
What is the recommended knowledge and education?
In order to sit for the exam, you must first complete the required training course(s) listed below. The source material for the exam is offered in the following ServiceNow training course(s).
• ServiceNow Fundamentals
• ServiceNow Get Started with Now Create
• ServiceNow Platform Implementation
• CMDB Fundamentals
• IT Service Management (ITSM) Fundamentals
• IT Service Management (ITSM) Implementation – *Upon completion, the candidate will be eligible to collect a voucher for the Certified Implementation Specialist – IT Service Management exam.
Who should take this examination?
Customers, partners, workers, and others interested in becoming a ServiceNow Specialist can take the Certified Implementation Specialist – IT Service Management test.
What is the exam retake policy?
If the candidate fails the examination, then he/she can retake the examination up to three times by an additional 100$.
What is the policy for exam result?
A passed or failed status is immediately displayed on the testing screens of the candidates, after completing and submitting the exam. However, only the status is displayed, and not the insights into their performance.
