Certified Implementation Specialist – IT Service Management
The ServiceNow Certified Implementation Specialist – IT Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist – IT Service Management certified. This CIS-ITSM exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.
Target Audience
The Certified Implementation Specialist – IT Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow ITSM Certified Implementation Specialist.
Prerequisites
ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – IT Service Management exam:
- To begin with, ServiceNow Fundamentals
- Then, ServiceNow Get Started with Now Create
- Next, ServiceNow Platform Implementation
- Also, CMDB Fundamentals
- Moreover, IT Service Management (ITSM) Fundamentals
- Further, IT Service Management (ITSM) Implementation
Additionally, the recommended experience for this exam is:
- Firstly, 6+ months general ServiceNow platform experience
- Secondly, 6+ months ServiceNow implementation experience
- Thirdly, General familiarity with industry terminology, acronyms, and initialisms
Exam Format | Certified Implementation Specialist – IT Service Management
CIS ITSM Certifications open the door to salary advancement, new positions, and new professional challenges. So before we set our foot right, it’s important to rain-check for all exam related details and prerequisites to move forward. The CIS-ITSM Servicenow exam covers 60 Questions. You get 90 minutes to complete the exam. Also, Servicenow CIS ITSM Certification Cost is $450 USD. The Servicenow CIS ITSM Questions are available in the English language only. Upon completion, the candidate will be eligible to collect a voucher for the Certified Implementation Specialist – IT Service Management Servicenow exam.
| Exam Name | Certified Implementation Specialist – IT Service Management |
| Exam Code | CIS-ITSM |
| Exam Duration | 90 mins |
| Exam Format | Multiple Choice and Multi-Response Questions |
| Exam Type | IT Service Management |
| Number of Questions | 60 Questions |
| Exam Fee | $450 USD |
| Exam Language | English |
Types of Questions
The Certified Implementation Specialist – IT Service Management Questions are available in the following format:
Multiple Choice (single answer)-For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)- For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM implementation training prerequisite. Voucher codes are non-transferable and provide the candidate eligibility to sit for the Certified Implementation Specialist – IT Service Management exam only. During the registration process, each test taker has the option of taking the exam at an
Authorized Testing Center or as an online-proctored exam.
- Firstly, Authorized Testing Center : The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
- Secondly, Online-Proctored Exam : Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If you are not able to pass the exam on your first attempt then don’t worry. As ServiceNow allows you to retake the exam. You may register to take the exam again up to three more times at a cost.
Exam FAQ
To gain better clarity for the exam visit Certified Implementation Specialist – IT Service Management FAQ
Course Outline: Certified Implementation Specialist – IT Service Management
Understanding the course outline of the exam is the next important step. It familiarises you with the exam framework. The exam course includes 6 domains. The Percentage against each domain represents its weightage in the exam. You should tailor your study plan around this CIS ITSM Servicenow Blueprint to achieve the certification. The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain.
| Learning Domain | % of Exam |
| Incident Management | 25% |
| Problem Management | 15% |
| Change and Release Management | 25% |
| Knowledge Management | 5% |
| Request Fulfillment | 25% |
| Configuration Management Database | 5% |
Application Concepts
Baseline Application Functionality
- Basic and advanced features in baseline installation of the current release
- Functionality and features added or changed in the current release
- State model and default process flow
- Basic and advanced operations performed by users and the system
Architecture and Security
- Key tables used in the application
- Relationships among application tables
- Roles and default Access Controls
- Primary application components (Script Includes, Business Rules, etc.)
- Integration capabilities
Business Cases / Use Cases
- Value proposition
- Key Performance Indicators and Benchmarks
- Selection of appropriate features and functions to meet business requirements
Proven Practices for Implementation
- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Implementation solutions that work in conjunction with baseline application functionality
Preparation Guide for Certified Implementation Specialist – IT Service Management
Preparing for an exam is quite a difficult task. Success in obtaining this certification cannot be done overnight since it requires time, effort, passion, dedication, and an open mind. It becomes easier when you follow a preparatory guide. Here we provide you with our guide to smoothen your journey for this exam. Undertaking an ideal Servicenow CIS ITSM Exam Preparation strategy prior to giving the examination is the most significant step towards success.
Step 1: Revise all the your exam objectives
Before heading towards your preparation journey, you must get yourself familiar with the main objectives of the exam. ServiceNow provides the candidates taking its certification, with a well-structured Certified Implementation Specialist – IT Service Management Blueprint. Knowing the exam objectives is very important to get an insight into the exam. So visit the Official website of ServiceNow, to have a clearer view of the exam guide. A thorough analysis will let you align yourself more deeply with the chief objectives of the exam. And hence, enabling you to gain the required command to earn your desired certification. The exam objectives are:
- Incident Management
- Problem Management
- Change and Release Management
- Knowledge Management
- Request Fulfillment
- Configuration Management Database
Step 2: Learning Resources
It is important to choose the appropriate learning materials. In reality, there are a large variety of resources to choose from. This makes it difficult to distinguish between the real and authentic. To help you out here are some of the highly suggested resources you must follow:
Become a Bookworm
Books have been an age old tradition and essential ingredient when it comes to preparing for any exam. They offer you a thorough understanding of the exam’s concepts. In addition, books include real-life scenarios that aid in the preparation of practical exam. We suggest you follow the following book
- Essentials of ServiceNow Certified Implementation Specialist – IT Service Management: Top 100 Real Life Project Scenarios and Tips: Extracted from Latest Projects
Enrol for Servicenow CIS ITSM Training
Training Courses are a must while preparing for any exam. They provide you with the real world experience of the concepts. There are various training courses available in the market. Remember to select the one that helps you accomplish the goals for the exam. ServiceNow recommends completion of the following Training Course(s) and Certification(s) in preparation for the exam.
- Firstly, Automated Test Framework (ATF) Fundamentals
- Secondly, Knowledge Management Fundamentals
- Thirdly, Knowledge Management Implementation
- Also, Major Incident Management
- Further, Common Service Data Model Fundamentals
- Furthermore, Mobile Development Fundamentals
- Moreover, Service Portal Fundamentals
- Finally, ServiceNow Subscription Model
Step 3: Join an Online Community
Joining an Online Community is certainly an ideal way to know your actual stand in the competition. Here, you can interact with your competitors, and keep yourself focused. This will provide you the right exposure to appear for the exam, ensuring an increase in your expertise. This will not only be beneficial in the exam prep but will also help get your doubts cleared and get you trained well, for success
Step 4: Analyse with Practice Tests
Lastly, practice or mock tests can be one of the advantageous tools which can back you up for the exam. Servicenow CIS ITSM Practice Exams are somewhat similar to the actual exam. Moreover, the main aim of designing practice tests is to provide the candidate with the real exam environment. Thus, going through practice tests helps you find your strengths and iron out your weaknesses. They make you understand the areas you’re lacking behind and work upon them. Most importantly, make sure that you are going through Servicenow CIS ITSM Mock Test once you have gone through the whole syllabus. It will help you in your evaluating your performance as well as building your confidence. Ready to evaluate yourself, try free official practice test here!
